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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 205 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are delighted by the 350 Sq. Ft. Portable Air Conditioner's cooling efficiency, praising its ability to cool their rooms effectively. They appreciate the reasonable price point, considering it a great value for the quality. The simple and quick setup process is also well-received, with customers finding it easy to get the unit up and running. However, some customers have expressed concerns about the noise level, describing it as loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 205 reviews
  • Rated 5 out of 5 stars

    My first portable air conditioner!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great! Better than expected. I don't even have to add water to it and not to mention the fact that the price is totally excellent!!!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, I do not recommend this air conditioner. I've left it on all day and it does not cool down my small bedroom (less than 100 sq feet). It's been sitting at 80 degrees for the past four hours. It is also incredibly loud. I'm not sure if I've just received a lemon or if the 5 star reviews for this are fake. Overall this air conditioner was a huge disappointment and unfortunately best buy has only a 15 day return policy so I can't return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really cool . I like this device very much. It’s pretty simple to assemble and get to work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good joke.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it online open box excellent condition. Which in the excellent condition its supposed to come looking brand new with everything with it.. Well mine came with broken plastic on the back, Broken hose adapter. The round plastic wasnt even attached to the tube. To go the extra mile on the nice excellent condition a/c it came with no window insert.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful terrible such a waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased eight of these and they’re terrible! We ended up putting in what old air conditioners we had left after giving some away! One sits under Our thermostat. The air-conditioner says 61 thermostat says 80 I believe the thermostat.! Stay away! Don’t buy! We replaced our air-conditioners to avoid The cheap look of them hanging out the window, only to replace them with a piece of junk taking up space with a huge tube that lays across the room.so disappointed...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the little warm days we have in SF and so far works well for my bedroom. Little noisy is the only problem because I’m not used to noisy places. But can’t complain about it because it cools down my bedroom very well. The remote control is a plus so you don’t have to get up to control the temp.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use upstairs in Slider windows for a bedroom. The window vent kit just needed a little trim in length to fit the horizonaltal slider window. Not a problem. The unit cools nicely and really makes cold air. The remote is handy to turn on and off as well a adjust the temperature. Really like the unobtrusive look from outside the home as the vent kit is really not noticed like a typical window AC would be from the outside. Inside unit is fairly large but sits upright and does not take up a huge amount of space. I would recommend this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good A/C for small office but very loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The A/C is for my small office. Blows really cool but it is way too loud to talk on phone when the unit is on. The remote helps me turn on and off when calls come in. Im in a office inside a big office that gets too warm and the extremely large units that can not cool my office separately. I have unit on top of a very tall file cabinet due to very short hose that lets the heat escape.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Mike, Thank you so much for taking the time to writhe this nice review. We really appreciate your feedback, since it help us to improve our future models to meet the expectations for what is most important for us: YOU. Please feel free to contact us if you have any question or comments about this or any other Insignia Product. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use, Installation, Size

    Rated 4 out of 5 stars

    good size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good size and easy to move from room to room. Multiple installation options.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    portable AC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, puts out plenty of cold air and keeps our 300 sq ft master bed room at 75 deg when it's 90 to 100 deg's outside. Easy to install and little loud I can not here TV sound when I use this AC Moves easily around on the floor, has wheels. You can direct the air flow up or down only but having wheels you can move it side to side. We got it for under $200 on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation, Size

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size works great. Easy to setup. Cools the room down fast.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use, Size

    Rated 5 out of 5 stars

    AWSOME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my college student. I wanted this kind of unit because is can be moved anywhere. As long as you have access to a window. It’s more compact than other units. But cools FANTASTIC.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Size

    Rated 5 out of 5 stars

    Small but efficient A/C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this compact A/C Unit for my son who lives on the second story of a very old small office/apartment building. This unit does what the advertisement says it would and keeps an otherwise hot compact apartment cool and much more enjoyable especially considering the building was built in the mid 30's.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello!

      Thanks for taking the time to write such a nice review! We really appreciate your comments and we are glad that this portable Air Conditioner meet your expectations. If you have any questions with this or any other Insignia Product, feel free to contact us at 1-877-467-4289 from 8 a.m. to 9 p.m. Central Time, and we will go above and beyond to assist you in the best way possible. Hector S. Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Good air conditioner for a small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have lived in the coastal mountains south of San Francisco for more than 20 years and never needed an air conditioner. The fog kept things cool at night. But with climate change, it's starting to stay hot all afternoon in my home office on the second floor. Hot enough that a fan could not keep up. It was uncomfortably hot. So I bought this air conditioner and it cooled the office down by 10 degrees in half an hour. Sure, when you turn it off it heated right back up just as quickly. But I keep it on when I'm working, and at night I roll it into the bedroom and enjoy a great night's sleep on the dozen or so super-hot nights each summer. Otherwise, the fog's my natural air conditioner.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thanks to reviews like this you bring to our attention what is important to you. We appreciate you taking the time to write a review, I'm sure many people will find it helpful.

      Thank you for being an Insignia customer. I hope you keep enjoying your unit!

      -Arin. A
      Insignia Support
      Contact us: https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    great portable ac for intended purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have central ac. I bought this unit because one room in my house is in direct sunlight for a good part of the day (it never really gets cool) The Insignia (350 sq. ft.) met this need perfectly. Now, I can actually turn off the central air and keep that room cool. The reason that I'm only giving it 4 stars, is that the specs. sheet is lacking. The paperwork shows where the filter is , but not how to access it. I had to go to a separate website to find out. Overall, very pleased...nice purchase.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Dutch.

      On Insignia Products we highly value opinions like yours. We are currently working making a great effort on improving the documentation for our products in the near future. We appreciate your understanding on this specific situation. We hope you keep enjoying and thanks for being part of our Insignia family.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    IT'S TOO LOUD...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think about it for a minute with window air conditioners - most of the unit is OUTSIDE the window and so are the mechanics with units like this the ENTIRE unit is in the room with you and so is all that noise from the air compressed - fan - etc. while it did blow crisp - cold air the noise level was just too loud for a bed room

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    loudly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this portable AC for my small apartment. It works perfectly and turns on quickly and make the room very cool.But it is too loudly ,I have to return it .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great A/C

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never really experienced using non-central A/C but it was a great first experience. It does have noise but it doesn’t bother me. I keep it on cool low and at 72 degrees and I’m freezing in a small room. Window insert didn’t fit but have one piece in with some opening on the sides that hasn’t made a difference. I don’t know when to drain it but do it every two weeks. Definitely would buy this brand again when the time comes to cool more rooms!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC does a great job cooling a small bedroom, south-facing bedroom. It's noisy, but that is to be expected. It would be nice to have auto-shutoff when the thermostat hits the set temp.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Portable AC Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this unit has been working great. It cools a bedroom easily since it can cool up to 350 sq feet. The only issue is that it is a bit noisy even on the low speed when cooling.

    I would recommend this to a friend
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