Customer Ratings & Reviews

Updated top loader with the see thru lid. Wash clothes good.

The machine sounds like it’s tearing up when the water is running into it, during wash and rinse cycles. Is that normal?!? It is nice and deep, however.

I am a bit confused by this washer. The water level defaults to medium even when I set it for heavy. I always come back to check on it to see if it filled properly, yet I always have to shut it off and restart to get the water level up. Maybe its just me and I need to sit down and study the manual, though I have never had to do that with a washer. It washes well and looks good. It is also REALLY loud when it is kicking back and forth between functions.

Have had it nearly a month and we are still not sure we like it. It balances the load prior to water pouring in. But with each balance, we have to pause the machine and balance by hand, otherwise the load is unbalanced. So this feature is a crock! Also, at times it will wash a load for over 2 hours. We have had to stop it and spin and drain twice now.. Going to call today, we are not happy

The washing machine has a problem detecting the correct water level according to the amount of laundry to be washed. If you want to just put the clothes in and take them out clean, consider choosing another type of washing machine.

Thank goodness for this amazing washer! It came just in time!

I have to constantly readjust the clothes in the washing machine or else it'll read "E1". At first, I assumed I put in too many clothes. Then I thought, maybe the things I put in are too heavy. So I put my 2 year old t-shirts in there to wash and I experienced the same problem. At this point, I assumed, maybe I installed it incorrectly - so I hired somebody to come to my house to check it out (being how Best Buy wasn't offering installation and set-up due to the Coronavirus), and it still does the same thing. I've had it less than a month and it works way worst than the old beat down one I just threw out. Only good thing is that I purchased the geek squad protection.

new tech takes a lot of the guess work out of washing

My teenage granddaughter loves doing laundry again

Good machine for the price. Quiet and energy efficient.

Guys who installed this went way and beyond. Awesome job.

This Insignia washer from Best Buy has been a nightmare from day one. It agitated slowly on arrival and started throwing error codes within a week. I checked hose to see if it was clogged checked filters no sign of clog(water spilled everywhere flooded my laundry room). Best Buy's support redirected me to Whirlpool, which was a dead end(Its an Insignia Washer). Im a Total Tech member thinking I would get this resolved no problem but overall, it's been a frustrating experience, and I wouldn't recommend this washer to anyone. (This is my second washer I purchased from Best Buy within a 3 years I had a Samsung Washer prior worked great till the weight kept breaking off)

I'd love to return it I absolutely do not like this washer at all I have only used it a very few times and no I want to return it but don't know how.

First of all, I just needed a washing machine. I didn't need a fancy one, so I thought this one should be fine. I paid for installation because I didn't want to hook it up wrong. HA! Best Buy installed it, days later I was washing my clothes and I turned around a water was everywhere! I cleaned it up and saw there was so much damage to my floors (I'm in a townhouse and it's upstairs on the top level). I called Best Buy and they offer to come fix it but not to help repair or help pay for the damage. All said and done, $1400 of damage to my floors, lighting, ceiling, rugs, and more. The cause of all the damage? The installers did not attach the the drain hose securely and left the drain hose hanging loosely. The vibration knocked it out and water went everywhere. Four months later, I'm doing laundry, it got to the rinse cycle and I hear a loud buzzing noise. I spent an hour on the phone and chat just to try and find someone to help me. First they wanted to charge me $199 for a protection plan and $49 for service. It's still under warranty! Honestly, I wasn't going to leave a review but I've gotten such bad service on top of a faulty product. I'm so disappointed in Best Buy. This review is more about their installation than the product. But come on, four months and it breaks? Stay clear of this one.

Worst washing machine I have ever owned!!! Was in a jam and needed something quick and cheap....NOT WORTH IT

This is a great energy efficient washer saves on water

I brought based on price point but i fo regret the Agitator is awful it turns in 2 motions and washing is very slow.

Top Loading washer, works great the price was great.

Many failed attempts at getting this washer. Truck broke down. Pushed the appt out Always had to talk to the GEEK squad From all over the country.finally a manager that said she would help. Heather. Augusta maine Delivery guys Matt and Nathan are very good and kind. 10 stars for them

Do not purchase. I purchased in October of 2020. Before December of 2020 we had a problem with the unit. We contacted Best Buy and told them of the problem and we were instructed to return the washer (at our cost) then they would "look into" the issue with the washer. Why? Why should I go out of my way when a technician could come take a look? We bought the washer because we needed one, not for the fun of it. Fast forward to June of 2022 and the washer has completely stopped functioning. Really???!!! I have to buy new equipment every couple of years. Great job Best Buy.