Customer Ratings & Reviews
- Model:
- NS-TWM41WH8A
- SKU:
- 5963916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 4.1 Cu. Ft. High Efficiency Top Load Washer's overall performance, ease of use, normal noise level, good price, large capacity, and suitable size. However, some customers have reported issues with the washer's performance and spin cycle. A few customers have also mentioned that the washer can sometimes become unbalanced. Overall, the washer seems to be well-received, but potential buyers should be aware of the reported issues.
This summary was generated by AI based on customer reviews.
Doesn’t spin out due to unlevel load
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad i waited to review this because i loved it when i first purchased it. However for no reason it started not spinning out and just washing excessively. It washed one load of clothes for 5 hours one day. It has sensors that are supposed to keep the load balanced but i pushes all the clothes to one side. Glad my warranty was still in effect. Traded in for a traditional type washer with no sensors
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our 4.1 Cu. Ft. Top Load Washer, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Washer quit in 4 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped draining and spinning in 4 months. Bought the warranty. That’s a joke over two weeks for initial appointment for them to come for 10 mins and tell me need to order a part and will be another 2 weeks until they can come back. I have a family of 8 unacceptable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We truly value your feedback and understand how important it is for your appliance to function smoothly, especially with a busy household. Your comments about the service timeline are noted, and we appreciate you taking the time to let us know about your situation. We are committed to continuous improvement and your insights play a crucial role in that process. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
A real lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer had more than one issue. No wonder Best Buy doesn’t have it in inventory anymore.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, SueF, for sharing your experience. We regret to hear that the washer had multiple issues and understand your frustration. Your feedback is valuable, and we appreciate you taking the time to let us know. If there’s anything we can do to assist, please feel free to reach out. Tine | Insignia Support
- Cons mentioned:Balance
Owned 1.5 years and mutiple problems
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay balanced, fabric softener dispenser faulty. Waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for writing a review for our washer. I am really sorry to know that you are experiencing this situation with our product, I understand that it can be really disappointing when the device is not working as you expected. If you need personalized assistance, please get in contact with us in the link below, our agents will be more than glad to help you out.
Aldair O.
www.insigniaproducts.com/contact-us
Stopped working
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The item was fucntioning and then stopped working at of nowhere. I have an appointment with the repair team.
No, I would not recommend this to a friendBad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with this product !! Steam comes to the panel if you use the hot/warm cycle.. the clothing gets tangled up several times making the cycle interrupt, even arranging evenly … returned the product !!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We sincerely apologize for the experience you encountered with the steam issue and the tangling of your clothes.
At Insignia, we are committed to providing quality products, and your feedback is crucial in helping us identify areas for improvement. The steam on the control panel during the hot/warm cycle is not expected behavior, and we understand how frustrating that can be. We recommend that users ensure the washer is installed properly and that the door seals are in good condition, as this can sometimes contribute to steam buildup.
Regarding the tangling of clothes, we recognize that this can be a common issue with top load washers. We suggest arranging larger items with smaller ones to help prevent tangling, but we understand that this is not always effective. We continually strive to enhance the design and functionality of our products, and your experience will be taken into account as we work on future improvements.
We regret that this product did not meet your expectations, and we appreciate your decision to return it. If you have any further questions or concerns, please feel free to reach out to our customer support team. We are here to help and ensure that your future experiences with our appliances are more satisfactory.
Thank you for your understanding.
A Lemon :(
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lemon from the start. Started overflowing water only a few weeks in. They assigned me a service tech that never came out and didn't answer the phone. About 12 months in it started squeeking when it runs and sounds horrid, and now 20 months in it is continuously dripping water out of the place it fills the tank from internally even when off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review with our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. We understand how be this frustrating not being able to fully used the unit. We at Insignia value your experience as a customer. We would like to hear how this happened, please call our customer service team to escalate this case.
Kind regards,
Gem
Insignia Products
- Cons mentioned:Spin cycle
Insignia Washer, no deal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is way too noisy for me.The spin cycle sounds like a helicopter hovering over the roof.I would not recommend it for the price.I returned it for a MAYTAG washer.
No, I would not recommend this to a friend Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was on a box, but was damaged and the detergent was going straight down the machine and onto our house floor making a mess everywhere. We had to return it and get our money back, because several Best Buys didn't want to exchange it, even though we had bought the warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JaimeA,
It is really important for us to hear your feedback about this washer. We always want to consider our customer's feedback so we will be able to know how to improve the quality of this product. For further assistance, please contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not the best washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Family of 2, 11 months in and the machine sounds like the bearings are going out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RichardR! I'm sorry to hear that after just 11 months, your machine is already experiencing issues with the bearings. Rest assured, your purchase is covered by a 1-year manufacturer warranty, and we are committed to finding a solution to fix this issue for you. You can rely on our legendary care to ensure that your machine is operating properly again at the soonest possible time.
JC | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Poor quality, high level water pipe racket unacce
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Causing all the pipes in the house to sound like an complete explosion as the water from this machine kicks off and on 17 times during a load. Had a plumber look at it. Never had this with the previous washer??
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the issues you are experiencing with the washer. We understand how disruptive this can be and appreciate you bringing it to our attention. Your input is valuable, and we are committed to addressing this problem to improve your experience. Keith | Insignia Support
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected. I think I picked the wrong item. I’m going to give it a little more time and see if maybe using a few other features work but so far not very happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Coco,
Thank you for writing a review for our 12' 4K Ultra HD HDMI Cable, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying that our product doesn't meet your expectations, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Washer performance
BROKEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a litle over a month, stopped agitating, had a repair come out and say it was the clutch. That part should not be going out in a month.
No, I would not recommend this to a friend Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m going to attempt to write this review without cussing. One of the worst purchases I’ve ever made. It was ok for about the first year. It’s never been great! Now, it has to be babysat or it just continues to drain and refill for hours on end. Has doubled my water bill. Please don’t waste your money!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We appreciate your feedback and are sorry to hear about the issues you encountered. Your comments are valuable to us, and we will use them to improve our products and services. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We are here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans small loads of clothing but doesn’t spin clothing just shakes them slightly
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Top load Washer. I understand that can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drum moves very violently while washing and drying, washes fine but don’t recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello EnriqueR
Thank you for taking the time to leave a review of our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer. We apoligize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Cosmetic damage on my washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received my washer with cosmetic damage. Called was told I would get a credit and I have yet to see what hat credit very disappointed looked like an open box item or returned item
No, I would not recommend this to a friendWasher Arrived with a MAJOR DENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works Good but it came delivered with a MAJOR Dent in the Front. It was noted by the delivery guys and NO ONE has reached out to try to rectify the issue at all. This is unacceptable in my book.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I would like to express my concern about your experience with this Top-Loading Washer. We deeply care about the shipping of our products and I would like to further review your situation. This is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
Ummm.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original washer i recieved was beat up pretty bad and unevenly put together… I am getting it replaced tomorrow so prayerfully it does not come ruined
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TrenellP,
Thank you for sharing your experience with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We're sorry to hear that the original washer you received was damaged and unevenly assembled. We understand how frustrating this must be.
We're hopeful that your replacement arrives in perfect condition. If you encounter any issues, please don't hesitate to reach out to our customer service team for further assistance. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Emman | Insignia Products
Save your money buy something better!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy !! not even 3 months and its already not draining the water. It stops in the middle of the cycle and wont finish draining. Mind you i do not overload ! bestbuy is not helping on replacing or refunding ! worse purchase ever ! dont waste your money go somewhere else!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm shocked and frustrated to hear that your Insignia 4.1 Cu. Ft. High Efficiency Top Load Washer is already experiencing issues with drainage, even within the first few months of ownership. It's unacceptable that it stops mid-cycle and fails to complete the cycle, especially since you follow the recommended usage guidelines. I'm also sorry to hear that Best Buy is not providing a suitable resolution, such as replacement or refund. Your experience is unacceptable, and I completely understand why you're considering not to recommend our brand to others. We'll take your feedback seriously and work to improve our products' reliability and customer service . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916