Customer Ratings & Reviews
- Model:
- NS-TWM41WH8A
- SKU:
- 5963916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 4.1 Cu. Ft. High Efficiency Top Load Washer's overall performance, ease of use, normal noise level, good price, large capacity, and suitable size. However, some customers have reported issues with the washer's performance and spin cycle. A few customers have also mentioned that the washer can sometimes become unbalanced. Overall, the washer seems to be well-received, but potential buyers should be aware of the reported issues.
This summary was generated by AI based on customer reviews.
Complete Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time it was delivered, the item was loud. So much so, the delivery guy commented on it. We exchanged for a second one which was stuck in the rise cycle after running 5 loads. The third one took between 40 and 50 minutes to complete a basic cycle. This one took 4 loads to break.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. If you are having issues with your washer, I think that it would be convenient if you get in contact with one of our agents, that way we can try to assist you with this situation. You can call us at 1-877-467-4289 from 8 am to 9pm, our agents will be more than glad to help you. Carlos O - Insignia support.
Not good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks- takes a few washes to get clothes clean....
No, I would not recommend this to a friend- Cons mentioned:Washer performance
No working machine yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine has not worked correctly since it was installed. We are waiting for a replacement machine now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I am definitely aware that this situation with your Top-Loading Washer can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking of returning. Too noisy Very loud while washing
No, I would not recommend this to a friendWasher- eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros- Glass top and lots of choices for different types of cycles- Cons LOUD Banging noise every time the cycle changes.
I would recommend this to a friendBest Buy junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money!! Does not work won't fill all the way up!. Have had this replace already, they could't not fix the first one that didn't even work one day, broke the same day it was delivered.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BestJunk,
Thanks for taking the time and effort to leave a review our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Not pleased with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not liking this washing machine at all . I wish I would’ve just got an old school washing machine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer. We're sorry to hear that you're not satisfied with your purchase and that you wish you had opted for a more traditional washing machine. Your comments are important to us, and we will use them to improve our products and services. If there's anything specific about the washer that we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help and want to ensure you have a positive experience with our products. Ivy | Insignia Support
I wish it was better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly saying Error.. E1, E4. Takes a very long time to wash one medium sized load.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 4.1 Cu. Ft. Top Load Washer. I understand it is giving you error codes and that can be confusing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Worst thing ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are the worst things ever !!!! Don’t buy this save your money ppl
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Washer! We know how disheartening is when a product does not work as expected. Please allow us to assist you further by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
insignia
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I have had problems with it since i got it. It wont rinse and spin all the way out and iy t wont stay level and always throws the error code E4
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JeramyH! We are very sorry to hear about the issues you are experiencing with your product. We understand how frustrating it can be when a product does not function as expected. Our team is dedicated to providing exceptional customer service and we would like to help resolve this issue for you.
Please contact our customer support team at 877-467-4289. Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
JC | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Washer needs repair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well already have had to have service call waiting for parts to fix washer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BridgetS!
Thank you for taking the time to review our Insignia - 4.1 Cu. Ft. High Efficiency Top Load Washer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Don't get a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as you start it on normal it starts on wash as in spinning it no water first
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, user764261, for sharing your experience with the Insignia™ High Efficiency Top Load Washer. We appreciate your feedback on how it starts the cycle. If you ever need assistance or have any questions, our support team is always happy to help. Your support means a lot to us! Tine | Insignia Support.
Insignia washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine makes vey loud noises when changing cycles. Send a technician to make adjustments, or pick it up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience caused by the loud noises during cycle changes. We understand how frustrating it can be to have a machine that disrupts your peace and quiet. We would like to help resolve this issue for you. Please know that we're committed to ensuring your satisfaction with our products. We're happy to send a technician to your location to make the necessary adjustments or, if needed, we can arrange for the pick-up and repair of your Insignia 4.1 Cu. Ft. High Efficiency Top Load Washer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont like it cant select the amount of water i want or the temp of the water too hard to use thinking about junking it and buy another one from some where else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with our product. It's disappointing to learn that you're facing difficulties with selecting the desired amount and temperature of water, as we strive to make our products user-friendly and efficient. Your feedback is invaluable to us, and we'd like to assist you in resolving these issues promptly. Please reach out to our customer support team, and we'll do everything we can to address your concerns and ensure your satisfaction. We appreciate your patience and understanding as we work to improve your experience with our products. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
WORST MACHINE EVER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT THIS MACHINE ON BLACK FRIDAY AND BY TUESDAY IT WAS LEAKING ALL OVER THE FLOOR. THE LEAK DAMAGED MY WALL PAPER. I GET A WHOLE NEW REPLACEMENT AND 2 MONTHS LATER IT THE CYLINDER STARTS BANGING OUT OF CONTROL TILL IT SHUTS THE MACHINE OFF! DO NOT BUY!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Eric!
Thank you for letting us know your experience with the 4.1 Cu. Ft. Washer! We understand how disheartening is that your washer is not working properly, and we are sorry to read you are going through this situation. We would like to assist you further, please contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Horrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product do not purchase been having issues with it. I’ve only had it for seven months. Off-balance fills up way too much water even on a small load has a nasty smell to it. Do not purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that you are experiencing issues with our product. We take customer satisfaction very seriously and we would like to help resolve any issues you may be facing. Please reach out to our customer service team so we can assist you further. We are committed to providing a quality product and a positive experience for all of our customers. Your feedback will help us improve our products and services in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Nothing good to say.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Don’t but. Don’t buy. The washer or the dryer. I suffered so you wouldn’t have too.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear you had such a negative experience with both the washer and dryer. We understand your frustration and appreciate you sharing your experience so others can be aware. We regret that our products caused you such dissatisfaction. If you'd like to discuss your experience further or explore any potential options, please contact our customer support hotline at 1-877-467-4289. - Carl | Insignia Products
Do not buy from bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from Bestbuy as they won't honor the returns if you need to do one
No, I would not recommend this to a friendBad installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it wrong and I got water all over the kitchen, laundry, garage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JessieN,
Thank you for sharing your feedback. We're sorry to hear about the installation issues you experienced with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. As the manufacturer, we strive to ensure our products are designed for easy installation and reliable performance. We recommend reaching out to the retailer or a certified professional to address the installation concerns and prevent any further issues. If you need any guidance or support from our side, please feel free to contact our customer service team.
We appreciate your feedback and hope to assist you in resolving this matter promptly. - Emman | Insignia Products
- Pros mentioned:Overall performance
Ok washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok, nothing fancy, it does the job, however I will never buy another product from best buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that even if the unit does the work, you do not wish to buy again at Best Buy. We know that you could have many reasons to feel this way, but please know that you can contact us on the link below, and we will gladly assist you.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us