Customer Ratings & Reviews
- Model:
- NS-TWM41WH8A
- SKU:
- 5963916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 4.1 Cu. Ft. High Efficiency Top Load Washer's overall performance, ease of use, normal noise level, good price, large capacity, and suitable size. However, some customers have reported issues with the washer's performance and spin cycle. A few customers have also mentioned that the washer can sometimes become unbalanced. Overall, the washer seems to be well-received, but potential buyers should be aware of the reported issues.
This summary was generated by AI based on customer reviews.
Disappointing Insignia Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be a great buy, it was well priced, but although it works, it makes lots of noise. Banging sounds.
No, I would not recommend this to a friendleaked upon installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.leaked upon intallation. promptly called and returned. bought the 3.8 Cu ft version and that one worked wonderfully
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JianreH,
Thank you for taking the time to leave a review of our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer. We are soory to hear about the leakeage upon installation of the product but we are glad to know that you are satisfied with the 3.8 cu ft version. If you need further assistance, you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Washer and dryer for my niece new apartment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one delivery date they called 1hour before showing up…..then changed date again awful service inconvenience
No, I would not recommend this to a friendInsignia
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an insignia washer and it lasted exactly 2 months after the one year warranty warranty I think that’s terribleVery disappointed with the product
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MarkH,
I personally would like to apologize for the experience you have been through with our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Do not buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month old is already throwing error codes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you're experiencing with your recent purchase. It's certainly concerning that you're encountering error codes so soon after acquiring the product. Our goal is to provide reliable and high-quality products, and we understand the frustration this situation may cause. Please reach out to our customer support team at your earliest convenience so we can assist you in resolving this matter swiftly. Your satisfaction is important to us, and we're committed to ensuring that you have a positive experience with our products. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Price Gauging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price dropped $80 less than 30 days after I purchased. Best Buy refused to do a price adjustment.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing your experience to our attention regarding the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We understand how important pricing can be and appreciate your feedback on our policies. Your comments provide valuable insights that help us improve our customer experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
More error messages than washing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine takes forever to do a load of laundry on the quick setting and it constantly throws error codes I’ve done everything
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I sincerely appreciate the time you took to share your experience. It is important to consider that the unit should not be constantly showing error messages. Please give us a call at 1-877-467-4289 so we can better assist you with it.
Alexander G. - Insignia Support
Broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both insignia washers leaked water from bottom, ended up switching brands.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience with our Insignia washers. We take feedback like yours very seriously and will definitely look into the issue to ensure it doesn't happen again. We understand your frustration and are glad you were able to find a solution that worked better for you. Thank you for sharing your experience with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Washer malfunction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 replacements, still not working!!! Representatives does not record info correctly. Bad communication!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JenniferJ,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.insigniaproducts.com/
Bad delivery person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. The delivery person did not want to locate the washer on my laundry room and left it in my garage. Very impolite and said no to everything. I had no other alternative to call and return th washer.
No, I would not recommend this to a friend1 month after warrant and it dies.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought washer 13 months ago. 1 month out of warranty and the transmission goes out in the unit and it cost more to fix than i paid for the washer. will not be buying another one of these.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the load washer. I am sorry to read that the unit is no longer functioning after a year. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Don’t buy this washer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer I have ever owned. Had to return it twice and buy a better washer. Water doesn’t enter tub during rinse cycle. Doesn’t complete a cycle. Many issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kcts,
Thanks for taking the time and effort to leave a review with our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Hookup, was not done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn't connect it because they said they can't take off the door. So they didn't bring it in the house.
No, I would not recommend this to a friendDon’t purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got two broken brand new models. Bothe broke same sad they got delivered
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your disappointing experience with the Insignia 4.1 Cu. Ft. High Efficiency Top Load Washer. We're sorry to hear that you received two broken brand new models, and we apologize for the inconvenience and frustration this has caused. We understand how frustrating it must be to receive defective products, and we appreciate your feedback. We'll make sure to pass on your concerns to the relevant teams to improve our quality control processes. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Don’t buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible washing machine. I definitely don’t recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We appreciate hearing from our customers, as it helps us understand different perspectives. Your experience is valuable, and we hope to improve on the aspects you mentioned in the future. Thank you for your input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer started leaking water less than 2 months after buying. I wasn’t offered a protection plan so now I have to buy another washer. Would not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Markz,
We do apologize for what happened to your Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Bad machine, company trying not to help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped workin on day 29. No parts available to replace it. Best Buy is trying not to replace it. Not a good situation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JenniferM,
We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
3 Broken washers...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy delivered 3 different ones ...all defective... would not purchase again
No, I would not recommend this to a friendDont recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always get an error reading when i dont get a heavy load with a lot of water. I may return it.
No, I would not recommend this to a friendHave not gotten to use it yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item early September and got it early October. If that wait was not long enough, when it was delivered it had a huge dent on it and I had to wait to get a new replacement TWO weeks later.
No, I would not recommend this to a friend