Customer Ratings & Reviews
- Model:
- NS-TWM41WH8A
- SKU:
- 5963916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 4.1 Cu. Ft. High Efficiency Top Load Washer's overall performance, ease of use, normal noise level, good price, large capacity, and suitable size. However, some customers have reported issues with the washer's performance and spin cycle. A few customers have also mentioned that the washer can sometimes become unbalanced. Overall, the washer seems to be well-received, but potential buyers should be aware of the reported issues.
This summary was generated by AI based on customer reviews.
Returns and exchange
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset I tried to return this in exchange for a front loaded due to our last min living situation change and have had the worst luck trying to get this issue resolved.
I would recommend this to a friendYikes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this washer 3 different times and returned it 3 different times. Same issue each time. There are much better brands out there, I would recommend staying away from this one!
No, I would not recommend this to a friendLow quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was returned twice due to low quality issues. Very noisy. Finally, purchased a Samsung.
No, I would not recommend this to a friendDo not buy-2 leaked underneath as soon as used
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. This the 2nd in a week. Both leaked underneath. Had water all over the floor from both. Am trying to get this one plus the dryer returned and am ordering Maytag. Do not buy!!!
No, I would not recommend this to a friendvery disposable to wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not wash hard, it is slow to fill with water and when it washes it does not retain speck.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agitator hardly agitates. Water fill up is inconsistent.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Washer Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noiesiest machine I’ve ever heard. Water bangs off up to 20 times…. Scary Machine!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer . I understand you your washer is very noisy. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Too noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing is crazy noisy. Only time i use it is when im leaving for the day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there, Thank you for taking the time to leave a review of our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been leaking from softener dispenser. Service is coming
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear that you’re experiencing issues with your Insignia 4.1 Cu. Ft. High Efficiency Top Load Washer, specifically with the leaking from the softener dispenser. It’s good to know that service is coming to address the problem. Be sure to describe the issue in detail to the technician to help with a speedy resolution. If you have any further questions or concerns, feel free to reach out for assistance! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the washing machine because it didn’t clean properly
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Thest,
Thank you for writing a review about our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer . We understand that you are having issue with the product . We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.insigniaproducts.com/support
Dont buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked all over my basement floor had to get replaced 4 times ultimaltely had to go with another brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi mtlel, were really sorry to hear about your experience with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. It sounds incredibly frustrating to deal with repeated leaks and multiple replacements. We appreciate you sharing your feedback, as it helps us improve our products and services. If you need any assistance with your current washer or have any other questions, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First the machine was dented. Very bad product. Not working good. Can only in quick wash, Not worth for the price!!!i advice you!!!
No, I would not recommend this to a friendTerrible products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had dents and scratches. Didn’t come in a box and looked used.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JamesB,
We are very sorry to read that the washer had dents and scratches. I know how inconvenient this must be to you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. As soon as it started there was water pouring from the bottom. Found the pump had a large crack in it. Had to return to the store which with an appliance is no fun.
No, I would not recommend this to a friendGreat washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little getting used to alll the options and how they work, but got it now
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 4.1 Cu. Ft. High Efficiency Top Load Washer! We're extremely happy that you had a positive experience, and we're grateful for your feedback.. We would love to check this situation further with you! Please keep in mind in the event you need further assistance, we're always here willing to help you.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
customer service terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.customer service terrible, customer service terrible.
No, I would not recommend this to a friendHorrible Service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered broken 2 times. Customer sevice was horrible.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertpS,
Thank you for writing a review about our 4.1 Cu. Ft. High Efficiency Top Load Washer - White. We know how frustrating it is that the washer delivered was broken. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not a happy camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sorry that I was talked into this unit at Best Buy. It did not drain properly and flooded our garage. After must frustration, we upgraded to Whirlpool.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy - been ALOT of issues.. getting ready to call best buy........
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Overall performance, Price
Fantastic budget washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a budget-friendly washing machine and this price was fantastic. Not to mention the option to finance for a year without interest. It fits a pretty big load which I was really happy about. It has all the major functions and works incredibly well. You can look through the clear top and see exactly how it works, which I think is a great feature. This washer is so simple to use and the lid is lightweight (another amazing and inclusive feature). It has shown no issues in over 30 loads so far, including my bulky blankets and sheets. I'm more than satisfied and believe it's worth the purchase.
I would recommend this to a friend