Customer Ratings & Reviews
- Model:
- NS-TWM45W1
- SKU:
- 6391365
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 4.5 Cu. Ft. High Efficiency Top Load Washer with ColdMotion Technology for its excellent cleaning performance, large capacity suitable for families, and user-friendly features. Positive feedback also highlights its energy efficiency and competitive price point. However, some customers note that the washer can be noisy during operation and that the spin cycle could be improved. Concerns were also raised regarding the length of wash cycles and the machine's height.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Washer performance
Good washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good standard washing machine that gets the job done.
I would recommend this to a friend Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine was a great purchase. I am very pleased.
I would recommend this to a friend- Cons mentioned:Noise level
Loud!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes extremely loud clanking sound when running. The unit broke a month after purchase date and bestbuy doesn't carry the parts to fix it. Won't give full refund or replace for working unit. Very unhappy with product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mrwesker426,
Thank you very much for taking the time to post your review on our Top Load Washer. I am sorry to read about the situation you are going through with this unit being too loud and no longer working after a month of use. I totally understand this is not what you expected from this unit.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Shanes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, easy set up. Just like name brand but better.
I would recommend this to a friend
Amazing
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly good ive always like insignia if you arent trying to break the bank this would be the brand!!!
I would recommend this to a friendWashing Machine
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer ever quick and fast !!!!! All the cycle are great
I would recommend this to a friend- Cons mentioned:Spin cycle
No agitator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never owed a washer that didn’t have an agitator and I never will again! No such thing as an express wash anymore, and I used it often for last minute situations. :( other then that it cleans clothes ok, just the cycles are longer than a regular washer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gatekeeper67!
Thank you for taking the time to review our Washer, your feedback is extremely important for us as we're constantly working to improve our products, I would kindly ask you to contact us using the link below as we'll be more than happy to further assist you and evaluate all the available options for you:
www.insigniaproducts.com/contact-us | Maria P. Insignia Products
Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are so pleased with the insignia washer, works extremely well. Very reliable washer.
I would recommend this to a friendAbsolutely amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer makes my clothes feel so clean! We thought we needed a washer with an agitator to really get our clothes clean, but this washer is amazing. Gets everything very clean.
I would recommend this to a friendLove our washer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for over two months and am very pleased. Quite and gets clothes clean. Insignia has turned out to be a very good brand for our family.
I would recommend this to a friendGreat washer even better price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer! See through lid takes the wonder out of the load.
I would recommend this to a friend- Cons mentioned:Noise level
Less than two weeks.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine started making a horrible knocking noise within the first two weeks. Went on vacay for 9 days and back with a ton of laundry and its ridiculous. I was so proud of my new washer and dryer. Of course finding the manufacturing info is like looking for a molehill on a mountain.....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that you are having issues with your new washer. We know that you want to start using your unit as soon as possible, so please contact us on the link below, and we will gladly assist you.
Viridiana E.
Insignia Support
https://www.insigniaproducts.com/contact-us
Warranty issue
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11 months and already broken. At least it's under warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out about the warranty issue with your Insignia™ 4.5 Cu. Ft. High Efficiency Top Load Washer. We apologize for any inconvenience this may have caused.
To ensure a prompt resolution, please contact our Insignia customer service team (877-467-4289) to initiate the warranty claim process. They will guide you through the necessary steps and assist you in scheduling a repair or replacement.
We value your feedback and will investigate this matter further to improve the reliability of our products. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Very reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very reliable and work like the big name brands I would recommend it
I would recommend this to a friendExcellent choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly different operating system than my old washer, but definitely an improvement.
I would recommend this to a friendGreat washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance! I saw this same washer at an airbnb and I had to get one!
I would recommend this to a friend- Cons mentioned:Noise level
Didn’t last long.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine started being loud about 12 months in. Now it errors ever time i use it and I now have to pay to repair. I bout it December of 2022 so not even two years out of it. Highly disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear that your experience with our top load washer did not meet your expectations. Our goal is to provide durable and reliable products, and it seems we fell short in this instance. We appreciate you bringing this to our attention, and we’d like to learn more about the issue to see how we can make things right. Please reach out to our customer service team at your earliest convenience so we can assist you further. Your satisfaction is important to us, and we’re committed to improving your experience. - Carl | Insignia Products
Great washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer machine, tons of room (especially since it uses an impeller). Have had no issues with it so far.
I would recommend this to a friendgood putchse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the up and down wash. Water level does not fill to extra large
I would recommend this to a friendWashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washing machine is very awesome, first one with no agitation and works great.
I would recommend this to a friend