Customer Ratings & Reviews
- Model:
- NS40-FEFL26
- SKU:
- 6618211
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 40" Class FE Series LED Full HD Smart Fire TV for its great picture quality and easy setup. The TV's size and lightweight design are also appreciated by users. However, some customers have noted that the volume could be improved.
This summary was generated by AI based on customer reviews.
Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television in and of itself is fine it’s a quality product. I’m just not a fan of the Firestick OS.I find it cumbersome and clunky
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good buy for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is good but the sound randomly goes out
I would recommend this to a friend never again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3months in the tv stopped working, we reset then it would not connect to remote. brought to the Geek Squad for fix and they were unable to.
No, I would not recommend this to a friendI got a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's one month into this TV being hooked up....and TV does not respond to the remote. Changed battery. Reset tv and still does not pair. Got a new remote TV does not pair. UUGHHHHHH.
No, I would not recommend this to a friendHorrible picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely a get what you pay for scenario. Picture wuality is horrible. There are bleeding artifacts everywhere. I suppise that is whatvyou get for a $129 40” TV. My adice is dont be swayed by the cheap price. Spend a little more for sone that has some assemblance of picture quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts. We’re sorry to hear that the picture quality did not meet your expectations. We understand how important a clear and vibrant display is, and we appreciate your honest feedback. It helps us continue to improve and provide better value in the future.
Keith | Insignia Support
fire tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not that happy with the new fire tech. xxxxxxxxxxxx
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the new fire tech hasn’t met your expectations. Your input is important to us, and we appreciate you taking the time to share your experience so we can continue working to improve. Keith | Insignia Support
DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for almost 3 months. After a month of having this TV, I’ve experienced this tv turn off & on countless times. I’ve been on Google, Reddit, factory reset, update anything you can think of; I tried to see if it’ll stop the tv from cutting off & on. Even trying a Ethernet cord to see if that would work. Nothing works! If anyone ever thinks about getting this TV, I would definitely research & double think before buying this TV. It sucks! & I’m highly disappointed!
No, I would not recommend this to a friendNot bad not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad thing about it is the crappy sound system.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re glad to know you’re enjoying the TV overall, and we appreciate you pointing out the sound quality. Your input is valuable and helps us identify areas where we can improve to better meet your expectations in the future.
Keith | Insignia Support
insignia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too small picrture quality if only fair. Need to be bigger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Appreciate the feedback! If you're finding the screen a bit small, stepping up a size might really enhance your viewing experience. Let us know if you need help picking the right one!
— Shiela | Insignia Support
Smh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly was not happy with the whole process #1 I ordered from Amazon but it was shipped from Best Buy #2 the original delivery date was push back “real inconvenience had to pay a neighbor to get my tv from outside because I was at work when delivered when the original delivery date was perfect btw #3 the tv did not work at all had to pay uber to take the tv back to the store for service it was not a good service the whole process was disappointing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Ebonythatsall. We're truly sorry to hear about the difficulties you faced with the delivery and the condition of the TV upon arrival. We understand how frustrating and inconvenient this must have been, especially with the added time and expense on your part. Your feedback is important and will be shared with our teams to help improve both our shipping coordination and product reliability. Tine | Insignia Support
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it had a software problem 2 months after I purchased it will never buy again
No, I would not recommend this to a friendWarning:Best Buy only gives you 15 days to return!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up a few days before going on vacation and couldn’t give attention to it for a week after we returned because I work full time and I’m a mom. Took it out of the box and there’s a huge hole in the bottom corner and Best Buy won’t replace it because it was past the 15 day warranty. BTW, the 15 day warranty starts the day you buy it, not once you have it in your possession. I’ll change my review when I can actually plug it in and review the product
No, I would not recommend this to a friendProduct Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv Bad pixel quality when watching clips in a dark setting
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kie, thank you for taking the time to share your feedback. We’re sorry to hear that your Insignia™ 40" Class FE Series LED Full HD Smart Fire TV, Model NS40‑FEFL26, did not meet your expectations. Experiencing poor pixel quality especially in darker scenes and that’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com, and we will be happy to assist you.
Rafay | Insignia Products
Really bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked for about 2 weeks before it was unable to connect to WiFi. Sent it out to get it repaired, worked for 1 day and is broken again. The tv is completely useless if it can’t connect to WiFi. Also don’t factory reset it if u want your remote to connect because it will also stop working.
No, I would not recommend this to a friendv disappointed - will never shop at best buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed - i have spent thousands of dollars with best buy over the past 30 years and I will never buy from the company again - no support help at all when open box item arrived without a remote
No, I would not recommend this to a friendFraud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold a broken tv. And no one at Best Buy was willing to repair, replace or give me a store credit. Worst customer service ever. I’ve lost complete faith in best buy.
No, I would not recommend this to a friendNot working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi stopped working on 2nd day, tv gets reset every few minutes now
No, I would not recommend this to a friendAutomatically goes to sleep after a few minutes of
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automatically goes to sleep after a few minutes of inactivity. if you look it up people have issues with this and theres no simple fix in settings mode for it. Tried calling support but theres no way to resolve it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Jays, for sharing your experience. We understand how frustrating it is when a TV enters sleep mode unexpectedly, especially when there is no simple fix in the settings. Some users have reported similar issues, and troubleshooting steps such as adjusting sleep timer settings or exploring alternative power management options may help. We appreciate your feedback and value the time you took to let us know. Tine | Insignia Support
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound barely works half the time. Will start up tv, sound will not work. Turning on and off will not make sound work. You have to physically go into the tv settings, and go to restart tv to make the sound work. Pretty awful for just buying it.
No, I would not recommend this to a friendSad and Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broke upon unpacking. Can't use at all. Might need to pick up myself. Very disappointing.
No, I would not recommend this to a friend