Customer Ratings & Reviews
- Model:
- NS40-FEFL26
- SKU:
- 6618211
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers love the exceptional picture quality of this product, which is the most frequently praised feature. Users also appreciate how quick and easy the setup process is, along with the convenient size and lightweight design that makes mounting simple. While connectivity is also noted as a positive aspect, some users have mentioned that the volume levels are quite low.
This summary was generated by AI based on customer reviews.
Really bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked for about 2 weeks before it was unable to connect to WiFi. Sent it out to get it repaired, worked for 1 day and is broken again. The tv is completely useless if it can’t connect to WiFi. Also don’t factory reset it if u want your remote to connect because it will also stop working.
No, I would not recommend this to a friendv disappointed - will never shop at best buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed - i have spent thousands of dollars with best buy over the past 30 years and I will never buy from the company again - no support help at all when open box item arrived without a remote
No, I would not recommend this to a friendFraud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold a broken tv. And no one at Best Buy was willing to repair, replace or give me a store credit. Worst customer service ever. I’ve lost complete faith in best buy.
No, I would not recommend this to a friendNot working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi stopped working on 2nd day, tv gets reset every few minutes now
No, I would not recommend this to a friendAutomatically goes to sleep after a few minutes of
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automatically goes to sleep after a few minutes of inactivity. if you look it up people have issues with this and theres no simple fix in settings mode for it. Tried calling support but theres no way to resolve it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Jays, for sharing your experience. We understand how frustrating it is when a TV enters sleep mode unexpectedly, especially when there is no simple fix in the settings. Some users have reported similar issues, and troubleshooting steps such as adjusting sleep timer settings or exploring alternative power management options may help. We appreciate your feedback and value the time you took to let us know. Tine | Insignia Support
Horrible picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely a get what you pay for scenario. Picture wuality is horrible. There are bleeding artifacts everywhere. I suppise that is whatvyou get for a $129 40” TV. My adice is dont be swayed by the cheap price. Spend a little more for sone that has some assemblance of picture quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts. We’re sorry to hear that the picture quality did not meet your expectations. We understand how important a clear and vibrant display is, and we appreciate your honest feedback. It helps us continue to improve and provide better value in the future.
Keith | Insignia Support
I got a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's one month into this TV being hooked up....and TV does not respond to the remote. Changed battery. Reset tv and still does not pair. Got a new remote TV does not pair. UUGHHHHHH.
No, I would not recommend this to a friendProduct Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv Bad pixel quality when watching clips in a dark setting
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kie, thank you for taking the time to share your feedback. We’re sorry to hear that your Insignia™ 40" Class FE Series LED Full HD Smart Fire TV, Model NS40‑FEFL26, did not meet your expectations. Experiencing poor pixel quality especially in darker scenes and that’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com, and we will be happy to assist you.
Rafay | Insignia Products
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound barely works half the time. Will start up tv, sound will not work. Turning on and off will not make sound work. You have to physically go into the tv settings, and go to restart tv to make the sound work. Pretty awful for just buying it.
No, I would not recommend this to a friendSad and Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broke upon unpacking. Can't use at all. Might need to pick up myself. Very disappointing.
No, I would not recommend this to a friendCheap for a reason it’s trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible don’t buy has tons of issues including the sound cutting out all the time or randomly fast forwarding
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, RichardK. We’re sorry to hear about the issues with your TV and understand how frustrating that can be. Your experience is important to us and will be shared with our team for further review. Tine | Insignia Support
Cheap, trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash, speakers stopped working, probably why is was on sale for 116
No, I would not recommend this to a friendTrash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound stopped working in two weeks. Of course it was then no longer returnable. Do not buy this junk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear about your experience with the Insignia™ 40" Smart Fire TV. A sound issue just two weeks in is definitely not acceptable, and we understand how frustrating it must be—especially when it falls outside the return window.
We appreciate you bringing this to our attention and would like to help. If you haven’t already, we recommend reaching out to our customer support team or visiting your local Best Buy store to explore warranty or repair options. Your feedback is important and will be shared with our product team to help improve future quality.
Thank you again for sharing your experience, and we hope we can assist in resolving this for you. Ivy | Insignia Support
Poor delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV's were delivered 10 days after promised on the website
I would recommend this to a friendNice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive free subscriptions that came with item
I would recommend this to a friendDo not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working within 15 days and could not return very disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how disappointing it must be to encounter an issue so soon. We take this kind of feedback seriously and will make sure it’s shared with the appropriate team. Your satisfaction is important to us, and we appreciate you giving Insignia a try.
– Keith | Insignia Support
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad bad bad bad bad bad…………………………………………………………………..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that your experience has been disappointing. We take all customer input seriously and use it to help improve our products and services.
Keith | Insignia Support
- Pros mentioned:Picture quality, Setup ease
Great find
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, sound and options. Set up quickly, and we are enjoying it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ash, thank you for sharing your experience. We're delighted to hear that the Insignia 40" Class FE Series Smart Fire TV offered great value, sound quality, and features. It's wonderful to know that the setup was quick and easy and that you're enjoying your new TV. Thank you for taking the time to share your feedback.
Sidhartha | Insignia
- Pros mentioned:Picture quality
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaceing an aged TV that started losing audio sync, where i was actually just hosting a Fire Stick with this TV was a no brainer. I had a bit of an argument with the initial setup, caused by a flakey Cox connection, and very few indications as to the root cause was a challenge. I actually had to force a factory restore to get back on track, but once there was a good Internet connection the setup was a breeze. The screen is clear and bright, the sound is good, set at 40% it's loud and clear without the distortion that the Vizio and the Sony sound system were introducing, it's an excellent fit for us, and at a fraction of the price of other brands.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're glad to hear that the new TV has been a great replacement and that you're enjoying the clear picture and strong sound quality. We appreciate your patience during the initial setup, and it's great to know that once the connection stabilized, everything went smoothly. It's always rewarding to hear that our product delivers excellent performance and value.
Keith | Insignia Support
- Pros mentioned:Picture qualityCons mentioned:Volume
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, quality picture, only complaint is that the volume is not that loud.
I would recommend this to a friend