Customer Ratings & Reviews
- Model:
- NS-AC10PWH9
- SKU:
- 6145111
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the cooling capacity, affordability, and convenience of the 450 Sq. Ft. Portable Air Conditioner. Many customers mentioned that it effectively cools their rooms and provides good value for the price. They also appreciate the easy setup and portability of the unit, as well as the convenience of the remote control. However, some customers have concerns about the noise level, size, durability, and missing parts. Some find the noise to be quite loud, while others are concerned about the size of the unit. There have also been a few complaints about the durability of the product, with some customers reporting that it did not last for more than two years. Additionally, a small number of customers have mentioned that they received their units with missing parts.
This summary was generated by AI based on customer reviews.
Keeping it cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ. Have used this for 3 summers now and still going strong. Good buy considering it still works.
I would recommend this to a friend- Cons mentioned:Noise level
Terrible A/C. Barely cools a room 10 degrees F.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terribly inefficient A/C. My room is much smaller than 400 sq ft and this A/C at max settings can't even cool it down to 85'F when it's 95'F outside. It is very loud too, there's absolutely no way someone can sleep while this is running, even at the lowest speed. Also it started to smell bad after one use, meaning that mold and bacteria is probably growing in it. I am looking for Best Buy to contact me for return information as I am extremely dissatisfied with this product.
No, I would not recommend this to a friend Good air conditioner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good a/c if you don't like window units.
I would recommend this to a friendLove this air conditioner need another one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this air conditioner. Would love to buy another one.
I would recommend this to a friendWe love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my wife were looking for a portable air conditioner, easy set up. Im glad I pick this one. We are ready for the summer!
I would recommend this to a friendWorked well until it brone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fan motor blew out after 2.5 years of use, took very good care of unit, and motor started rattling and it just got worse
No, I would not recommend this to a friendbest value and results
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, large coverage, quite operation and reliability
I would recommend this to a friendCools room but leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this a year ago and now it starting to leak puddles. It does not indicate that its full anymore. I drained it completely on Saturday morning and turned it on yesterday Wednesday night around 9pm and by 6am it was full and leaking. No warning or nothing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Em,
I am very sorry to read that your Portable Air Conditioner is not working correctly. To make sure that you receive the proper support to get your unit up and running again, I will like to suggest to contact us at: 877-467-4289 for any help you may need.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
A joke to install..poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to try to install one of these. I was told it was going to be an LG it was this brand instead. Never did get it to fit. The exhaust hose window adapter was a joke. With hose intalled, it would not allow the hose to clear inside window sill. The window itself would have to be modified to make it work and I was not about to get involved in that. I told him to return it and get a window unit. It appeard the unit had already been sold once as there was evidence that an attempt had been made before for an install as the plastic slide adapter was chippped and broken. Do yourself a favor...buy something else.
No, I would not recommend this to a friendCooling function stopped working after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing actually worked pretty well for the first year I had it. Then suddenly yesterday the cool function completely stopped working. Extremely disappointed that it failed a couple weeks after the 1 year warranty expired, especially now that summer is here. Stay away from this brand!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sean.
I know how disheartening it is when a useful appliance like this fails, specially when just barely after the warranty. We are trying to address each and every one of our customer's issues personally, as soon as possible. Let us check if there is something special we could do for you, please, give us a call at 877-467-4289 for further orientation on this.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Won't start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days the buttons on the unit stopped responding. I switched to using the remote because that seemed to still be working to turn it on for some reason. And then a few days later the remote stopped working as well. The unit will still turn on and off when it is plugged and unplugged but it is unresponsive otherwise. Will return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
I am really sorry to read that you are experiencing this power issue with your Portable Air Conditioner. Having a newly purchased device not working so quickly is truly unacceptable, so to help you get your issue solved, I will like to suggest to contact us at 877-467-8289 for any warranty needs you may have.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
No Auto Temp Control? What?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just runs all the time. I have no idea what the thermostat is for because it never shuts off once the room is cooled. I think maybe the compressor shuts off but the fan just runs non-stop. I found it hard to believe but then I read another review saying the same. It has a timer instead.
No, I would not recommend this to a friendMissing Syphon hose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Syphon hose is not included to manually drain the water tank. AC didn’t turn off after water tank got full. Was no massage on a LED display that water tang is full. I came home and water was all over the floor.The Best Buy doesn’t sell the hose,you have to go and buy somewhere else.
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 2 years ago. At first it was working great. Then it started shutting off saying water was full, it wasn’t. Now it goes on for 15 mins and keeps shutting off. Waste of money!
No, I would not recommend this to a friendMISSING WINDOW PLATE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my portable unit but it didn't have the window plate. I don't know how to get this missing part sent to me. Can someone please help?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I understand that you recently purchased a Air conditioner and you are missing the window plate. Please contact us at Please contact us at 1-877-467-4289 from 8am to 12pm CT to assist you.
-Grace Insignia products
https://www.insigniaproducts.com/contact-us
DO NOT BUY! SUCKS BAD!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This AC says it can cool 550 sq ft, but it doesn't even cool 200 sq ft. DO NOT BUY! THIS AC IS TOTALLY A WASTE!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jonathan,
Thank you very much for taking the time to review our Air Conditioner. It is always disheartening when a newly purchase product does not work as it is supposed to.
Please contact us at 877-467-4289 for your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not cold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I set up everything to find out that it was not available to cool off at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our air conditioner. In this case since you are experiencing this issue with your product I think that it would be convenient if you get in contact with one of our agents, they will try their best to help you find a solution. You can reach our agents everyday from 8am to 9pm CT at 1-877-467-4289.
Carlos O - Insignia support.