Customer Ratings & Reviews
- Model:
- NS-SB512
- SKU:
- 6619125
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the fantastic sound quality of the 5.1.2 Channel Home Theater Soundbar, highlighting its immersive audio experience. Users also appreciate the ease of setup, finding the system simple to configure. Additionally, the reliable connectivity of all speakers is a positive aspect noted by customers.
This summary was generated by AI based on customer reviews.
Okay soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost is good, set up was easy. Not the loudest depending on what streaming service you are using. Okay sound for the money
No, I would not recommend this to a friendIt's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not best sound system, lacks settings to customize sound, needs more settings for increased satisfaction
No, I would not recommend this to a friendProduct was returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was purchased as new but box came damaged.The product seemed to be an open box item. All the speakers would not pair.
No, I would not recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, bass doesn’t do much. I decided to try the insignia brand to match the tv brand but I definitely feel like other brands have better sound quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Daysia, thank you for sharing your feedback with us, we’re sorry to hear the bass on your Insignia 5.1.2 sound bar isn’t delivering the impact you were hoping for, especially since you chose it to match your TV. we truly appreciate you letting us know as feedback like yours helps us improve future products. If you’d like help troubleshooting or want us to take a closer look, our Insignia support team is here for you at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for sharing your feedback.
Darshan | Insignia
Do not purchase save yourself a hassle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer would not connect right out of the box. Hard reset, soft reset, nothing we did worked. Satellite speakers did connect at first, and then only one of them would connect for the next three days. And the sound quality out of those was not the best. I should’ve believed the reviews that were posted that were my people that actually bought the product and didn’t receive it for free. Return returned for refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Brandy! Thank you for sharing your experience. We understand how frustrating it is when the subwoofer and satellite speakers don’t connect properly and the sound quality doesn’t meet expectations. We’ll make sure your feedback is reviewed as we continue working to improve our products. We appreciate you taking the time to let us know. Sidhartha | Insignia
Lackluster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surround sound from this is a joke, there’s no balance between the front and rear speakers. Sub is actually decent but that’s the only plus side. Sound bar is almost as if it’s a mono speaker and there’s no differentiation between front left or front right. Rear speakers use bluetooth to connect but 10ft away they can’t keep a consistent connection which interfere’s with how loud they are and a constant dropping in & out. Spend the extra $100-$200 for a higher quality surround sound and stay far away from this. Also wireless speakers are a joke, only use wired and deal with the cables because delayed sound is terrible.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
DO NOT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sub woofer was amazing deep rich bass but major issues pairing the sound bar to the woofer and surround sound speakers! Only had to 2 days and had to return because they would not pair again!
No, I would not recommend this to a friend Only thing worse than the quality of these speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing worse than the quality of these speakers is best buys customer service. Bought two of these on oct 30th 1 day before the holiday extra return time. Only after less than 2 hours of use one of the speakers and subwofer stopped working correctly. Static and sounded blown out. Contacted best buy said no chance of replacement. Other speakers work okay for now but only matter of time before they break as well.
No, I would not recommend this to a frienddissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything hooked up the way it was supposed to but sound quality was no better than just the TV by itself,bought for my mom who is hard of hearing thinking this would help but ended up returning product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with the Insignia 5.1.2 Channel Home Theater Sound bar, and we’re sorry to hear that the sound quality didn’t improve over your TV’s built‑in speakers, especially since you purchased it hoping it would help your mom hear more clearly; we understand how disappointing that must have been, and we appreciate you taking the time to let us know, as feedback like yours helps us improve future Insignia products, and we are here to help you with any additional support you may need through our team at 877‑467‑4289 or insigniasupport@bestbuy.com; thank you again for your review. Darshan | Insignia
Sorround System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It soesn come with the aundio cable, people has to go back to the store to buy it, In my case I never return to buy it
No, I would not recommend this to a friendDon’t Waste Your Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought all soundbars sounded the same but I was wrong! This is a very cheap set and the sound quality is very cheap. Learned a lesson on getting what you pay for
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the Insignia™ 5.1.2 Channel Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Model NS‑SB512, did not meet your expectations. Sound quality concerns are certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience.
Rafay | Insignia Products
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get the speakers to pair and after attempts with HDMI, optical/audio cable and bluetooth I returned system. I did get the soundbar to work but was not impressed with it without the speakers.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not perform as described in manual. It had scratchy sounds as if it was blown out and the woofer would not connect no matter what we tried. It was a lot of wasted time and effort. I no longer want any kind of sound system!
No, I would not recommend this to a friendMissing items.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only the speakers were in the box. There was no remote, batteries, power cords, or stands for the smaller speakers as advertised and on the box. Have sent in a complaint and I have heard nothing back.
No, I would not recommend this to a friendBad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all. Doesn't pair, the sound quality is not good.
No, I would not recommend this to a friendBrand response from Rick
Posted .Hi, Thanks for your review. Hi, for manual pairing either sub or rear speakers, please follow QSG instructions and ensure both the sub AND rear speakers are in the pairing mode.
Brand response from InsigniaCustomerSupport
Posted .Hello Katherin, thank you for sharing your review with us; we understand how frustrating it is when a sound bar doesn’t pair correctly and the audio quality doesn’t meet expectations, and we appreciate you bringing this to our attention as it helps us improve our products and support. If you’d like assistance with troubleshooting or exploring next steps, our team is available at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for your review.
Darshan | Insignia
Soundbar disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it right back. Had it all set up but the sub and soundbar wouldn't pair. Called the manufacturer and they couldn't figure it out. Bought JBL and no problems.
No, I would not recommend this to a friendDoes not work...i just bought it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, would not purchase again ever...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer! Thank you for sharing your experience with us, we’re truly sorry to hear that your new Insignia 5.1.2 sound bar isn’t working as expected, especially right after purchase. That’s incredibly frustrating, and we understand how disappointing it is when a product doesn’t perform the way it should. We’d really like to help troubleshoot so you can get the performance you were expecting. Our Insignia support team is ready to assist at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you for taking time to share your experience with us.
Darshan | Insignia
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer would not pare. I discovered that this is a problem with most of these returns
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Joseph, thank you for sharing your feedback. We’re sorry to hear that your subwoofer was unable to pair with your soundbar. We understand how disappointing that can be, and we’d like the opportunity to assist you further. Please contact us at 877‑467‑4289 so our team can review the situation and help explore available options.
Sabiha | Insignia
Garbage
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub and rears would not connect. The TV’s built in speakers genuinely sound better
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, thank you for sharing your feedback on the Insignia 5.1.2 Channel Home Theater Sound bar with Wireless Subwoofer and Rear Speakers in Black. We’re sorry to hear that the subwoofer and rear speakers weren’t connecting and that your TV speakers ended up sounding better than the system itself. That’s not the experience we want for our customers, and we appreciate you taking the time to let us know. We’re here to help troubleshoot or explore support options, so please feel free to contact our Insignia Support team at 877‑467‑4289.
Darshan | Insignia
Connectivity issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issue with connecting to 1/2 satellite speakers, the woofer never wanted to connect.
No, I would not recommend this to a friend