Customer Ratings & Reviews
- Model:
- NS-UZ53WH9
- |
- SKU:
- 6112630
Customer reviews
Rating 4.6 out of 5 stars with 650 reviews
(650 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the 5.3 Cu. Ft. Upright Freezer's convenient size, affordability, and ample storage capacity as significant advantages. Many appreciate its quiet operation, ease of use, and well-organized shelving that allows for easy visibility of stored items. However, some users point out the need for manual defrosting as a drawback. Other minor concerns include leveling difficulties and the lack of an interior light.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
too Lightweight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to hold body when opening or else entire freezer pulls towards you... think an ice chest may be heavier... ha
No, I would not recommend this to a friendRated 3 out of 5 stars
Freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes good but the frost comes on fairly fast keeps the food frozen
I would recommend this to a friendRated 3 out of 5 stars
Wish it was bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the freezer. I wish it was bigger then it is
No, I would not recommend this to a friendRated 3 out of 5 stars
Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but very small for the price its fair..
I would recommend this to a friendRated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK, so I order it online, pick it up at the store, take it home and take off the box and guess what, it's damaged. Not a little scratch or dent but a 6" section of the left rear edge is crumpled. So, either someone hit it with a hammer or it got banged on the side of the semi trailer when it was being loaded or unloaded. Sort of sad that nobody takes any pride in doing a good job anymore. They just bang away at things and tick off the customers. Now I have to put the packaging back on and haul it back to the store I picked it up at. This is going to be 3 to 4 hours of wasted life taking care of this and then I'll have to wait another 4 to 5 days after they take it back to get a new one. This really stinks.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this product for my daughter. Within 2 months it stopped working. Best Buy was very kind to let us return it to the store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We thought this would be the perfect freezer, perfect size. However, the seal is faulty so the entire top shelf filled with ice. Can’t put any food there. Gets very hot on outside too. Have had it only 3 weeks. Wish we could take it back
No, I would not recommend this to a friendRated 1 out of 5 stars
Not even a week of using it brokedown.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a week of using it brokedown. All the stuff we put inside got spoiled. Had to have bestbuy exchange it to new one and another brand. We purchased it at store and picked up after two weeks because it wasn't available the time we paid it. We waited, picked up, and ended up only one week of use and even bad our food were all got damaged and thrown. At the moment of writing this review, we haven't have the replacement yet. Too bad!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our Freezer. I know that this could be an uncomfortable situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support  https://www.insigniaproducts.com/contact-us
Rated 2 out of 5 stars
Much smaller than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer was much smaller than expected and did not fit our needs. If you're looking for a small freezer this might work for you.
I would recommend this to a friendRated 2 out of 5 stars
You Might Look Elsewhere
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer worked well for almost two years. It died early this summer (2020).
No, I would not recommend this to a friendRated 2 out of 5 stars
It smaller than I expected on inside and a little
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could have seen in store before purchased it. Not a lot of room inside. Shelves are small
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking your time to review our 5.3 Cu. Ft Freezer. I am very sorry to read that our product did not live up to your expectations however we appreciate the feedback and will take your comments in mind for future updates on our items. We hope we can re-gain your trust in the future.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
The freezer frosts up making it unusable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, the door seal is not sealing properly, causing the freezer to frost up badly. This started from the time is was first plugged in. Unfortunately, I had the product for more than a year before a I plugged it in, so it was already out of warranty when I discovered the problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in .. waited 24 hours to put my frozen items in.. nice and cold.. after a week the freezer died and all my frozen items had to be thrown out!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am sorry to see that you're having this experience with one of our products. I know it can be a frustration when new product doesn't work correctly. For you to get the support don't hesitate to contact us at 877-467-4289 for your warranty needs. We will be happy to further assist you with this situation.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
to small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you would have had a floor model I would not have bought it. way smaller than my old chest freezer
No, I would not recommend this to a friendRated 1 out of 5 stars
Not For Real
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine Did Not Work! It Was returned .It did Not cool .It WASN T cool.
No, I would not recommend this to a friend- Cons mentioned:Defrosting
Rated 4 out of 5 stars
Great little freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great freezer. Works well and keeps the food cold. Only issue is having to defrost it periodically since it gets iced up. We lost power for a couple days and even without power it kept our food frozen during that time.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Yes. Just what I needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I stay in an apartment. I dont have time to cook daily or even weekly. I cook in bulk and do frozen meal preps. The apartment refrigerator wasnt big enough and I dont like deep freezers, so I got this. I was so happy to find one this long and small. It fits into my coat closet. I'm glad I dont I have a freezer taking too much space and messing up my apartment decor. This was perfect. It freezes well. Cons. - The door reversal, is almost impossible. I'm pretty strong, but I could do it. It almost broke the freezer. So I left it. - 2 racks frosted almost immediately (3 weeks) - the door suction is really tough. U cannot easily open it after closing it immediately. - I wish there was more room and storage on the door
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for your review and thanks for being such a great resource for our other Insignia customers! It's amazing to read that one of our products brings a smile on your face. If you ever need assistance it will be a pleasure to assist you over this line 877-467-4289. Thank you for being an Insignia customer!
-Arin. A
Insignia Support
- Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Great little freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific little freezer just big enough to be usefull. Took up very little space and held more than it looked like.
I would recommend this to a friend - Cons mentioned:Interior light
Rated 3 out of 5 stars
Slightly disappointed but ok for a 2 person home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I know I shouldn't expect much from a $200 upright freezer. However, i think i got duped by the description saying there was an interior light... The light was the main reason i waited a few weeks to get this model vs the outgoing model which it also appears has better shelves, bigger capacity, and could possibly be better made/ insulated seeing as it weighs 20 pounds more. That said this one is working fine so far (2 days). And i don't feel like boxing it up to back to Best Buy since free delivery isn't included on freezers in thus price range. The manual says life expectancy is 8 years so hopefully we reach that time frame.
No, I would not recommend this to a friend - Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Better then a small Chest Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact size & easy access to items. Keep in mind this is a small freezer (good size for 1-2 people}. I am confident that a 15+ lb Turkey could fit on a shelf. Very quiet (wasn't sure it was working when I first plugged it in).
I would recommend this to a friend







