Customer Ratings & Reviews
- Model:
- NS-UZ53WH9
- SKU:
- 6112630
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the 5.3 Cu. Ft. Upright Freezer's convenient size, affordability, and ample storage capacity as significant advantages. Many appreciate its quiet operation, ease of use, and well-organized shelving that allows for easy visibility of stored items. However, some users point out the need for manual defrosting as a drawback. Other minor concerns include leveling difficulties and the lack of an interior light.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Got it today!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this smaller freezer is perfect! Got it delivered today and they set it up for me! It’s perfect size for my smaller house! The door can be changed to open in the opposite direction if needed! Would definitely recommend this for extra freezer space in a smaller home for 2-3 people!
I would recommend this to a friend - Pros mentioned:Size
Best purchase ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient to have this size, fit in any small space and hold a lot. I have it 6 years now and it’s in perfect condition. I definitely recommend this freezer.
I would recommend this to a friend - Pros mentioned:Space
EXCELLENT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT PRODUCT. Works very well. Very spacious.
I would recommend this to a friend - Cons mentioned:Defrosting
Good freezer, Defrosting is a pain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this freezer for a while and it works great. My only issue is defrosting. Its a pain!
I would recommend this to a friend - Pros mentioned:Size
Bent side
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size of the freezer. It seems like it would be a good freezer to have. Unfortunately like other reviews, mine was All dented up when I took the box off. The box looked in descent shape at the store. Warning you. If you buy it you will probably have a dented product. Called the store and the only option it to bring it back, order another one, then come back and pick it up. That is 3 hours worth of driving in my truck or about 40 bucks worth of gas for a 200 dollar freezer. If it works we might as well keep a bent up freezer instead of spending 3+ hours of my life drive in Houston traffic.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I understand that a new freezer is an nice purchase to just be ruined by a aesthetic damage. The scenario you are describing is unacceptable for us. Please, give us a call at 877-467-4289 see if we can lift a report on this situation. We are always here to help you and thanks for being part of our Insignia family.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not worth the hassle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top two shelves started frosting over the first day. Kept raising the temp to no effect. I followed all setup instructions. Glad I kept the original box- the 1 year manufacturer warranty requires the original packaging AND you have to haul it back to the store- in my case down a flight of stairs. I had it three months before I was able to return it. Even though it’s manufactured by a Best Buy subsidy- since it was past the in store return policy, I had to take store credit. They couldn’t even arrange a free home delivery for a new freezer after I hauled this faulty freezer up and then back down the flight of stairs at my condo. Since I now have a store credit I have to make do until they come back in stock so I can repurchase and haul the next one back home, and hope the new one isn’t defective, too.
No, I would not recommend this to a friendHad high hopes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to pick up, looked great out of the box. Plugged it in, compressor runs....but no cooling. Nothing. Nada. Zip. I lugged that thing out of my car (they loaded it), set up and bupkis. Now, they want me to package it back up and bring it back to the store? Are you kidding me???
No, I would not recommend this to a friendProduct does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to rent a truck for $20 to pick this item up. I let it stand for 2 full days before plugging it in, just to be on the safe side. After 20 hours, it is still room temperature. Now what? I rent a truck to return, and have spent $40 to NOT own a freezer?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I completely understand how disappointing this must be for you. However, there are many mechanisms in place to get this situation resolved, like our 1-year manufacturer's warranty or the 15- day grace period Best Buy offers as a store. My suggestion is to contact us on the link below my signature so you can receive further orientation of how this can go.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Freezing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this Freezer on 11/19. I plugged it up let it sit 24 hours before I put food in. At present nothing is freezing, not even icecream. I have been contacting store and getting no help.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
Thank you for taking the time to review this product. On the paperwork for the unit it is stated that it first has to rest 4-5 hours prior to plugging it in. Please contact us at 877-467-4289 to further assist you.
Alex - Insignia Support
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great, But stopped working right after warrantee was out of date. Lost a fill load of meat! Terrible!!!!!
No, I would not recommend this to a friend