Customer Ratings & Reviews
- Model:
- NS-FDRE67WH8A
- SKU:
- 5964014
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the dryer's fast and overall drying performance, ease of use, and quiet operation. Many appreciate the price, large capacity, and spacious size. However, some customers have expressed a desire for an interior light and have noted that the dryer can generate too much heat on the normal setting.
This summary was generated by AI based on customer reviews.
Not Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had my washer and dryer since April. My dryer is no longer working. I had a repair come to look at but he won’t fix it because he is not familiar with the brand. Emailed the the company and the only response I got back was to unplugged for 30 minutes and try it again. That was so unprofessional. I explain to them that I had repair man to look at the dryer. I never received a response back it has been over a week. I sent several more email over the week and still no response. Sorry customer service. When call they have u on hold forever. Then I got disconnected. Smh . Don’t buy this dryer or washer. Just pay the extra money for the top of the line washer and dryer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Motherof3,
We are sorry to hear about your experience with our Insignia Dryer, and we'd love to help you further to ensure you are satisfied. Our products are covered by a 1-year warranty and we would be glad to replace your dryer at our expense if under warranty. Please contact us at Insignia Customer Care 1-877-467-4289. Thank you.
Arely R. - Insignia Support
Not what I expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize that the dryer was supposed to signal me when it was done drying. Unfortunately, it signaled once, but it was not until 2023. Too late to do anything about it, because the warranty had expired. Also not pleased with how the other drying cycles, which does not work well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Esther,
Thanks for taking the time and effort to leave a review with our Insignia™ - 6.7 Cu. Ft. Electric Dryer - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Worst experience ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Id give zero if I could machine broke at one month over warranty, they refuse to help give me any sort or discount even towards something new. They refuse to help get broke pieces over to me, to have someone fix it since its their name brand product you cant find these anywhere. Please think twice before spending something like this on a cheap deal. Ive had older dryers last 15 year's.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience. Quality and reliability are paramount to us, and it's disappointing to learn that your machine didn't meet expectations. We understand your frustration regarding the warranty timeline and the unavailability of parts. We strive to support our customers through various means, including repair and replacement options, especially for our brand products.
Please reach out to us directly so we can further investigate your situation and explore any possible solutions available. Your feedback helps us improve, and we value your input as we continue to enhance our products and services. Keith | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014
Terrible Dryer by Insignia 3 hours to dry a load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this dryer for 6 weeks and if I could give it a zero rating I would. The dryer take 3 hours to dry a load of clothes and even than their slightly damp. We have bought all our kitchen appliances at Best buy too but this Insignia Dryer and Washer I would like to replace with a GE or Whirlpool set even if it cost more. Best should be ashamed. All our kitchen alpliances and washer & dryer we purchased at Best Buy now Im questioning if I ever want to do business with them again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GaryV! I understand how frustrating it must be to have so many issues with your dryer. Please know that we are here to help and we will do everything we can to make it right for you. Remember, you have a 1 year manufacturer's warranty so please don't hesitate to call us at 877-467-4289. Thank you for your patience.
JC | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014
Insignia Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the beginning of 2022 the Insignia washer and dryer set was delivered. I will say I really like the washer, but the dryer I would not recommend. The 1st dryer's motor went out after 3 months. I called total tech to have it repaired but it was unable to be repaired so within 2 or 3 weeks it was replaced. I received the second dryer sometime in May and it is now October, I recently reported the same issue as the 1st dryer. It has been 5 months and I am pretty sure the motor burnt out because there was an awful smell that came from the dryer. It is a must to have a warranty longer than a year or two or total tech for major appliances.
No, I would not recommend this to a friend- Cons mentioned:Heat
THIS DRYER SUCKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this piece of ROTTEN CONTRAPTION, I can't get anything dry in three cycles on the highest heat! Total waste of money! I am so ANGRY, I don't have time to dry my clothes for 3 hours to get damp clothes
No, I would not recommend this to a friend Bait and switch with open box items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cancelled my open-box order so I would have to purchase the item at a higher price. They said the open-box item was out of stock but the website says it's still available. They simply increased the price. This feels like a bait-and-switch tactic to me.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience regarding your order for the Insignia™ 6.7 Cu. Ft. Electric Dryer. We understand how important it is to find the right products at the best prices, and it's clear that this situation has been frustrating for you. We appreciate your feedback and want you to know that it helps us improve our processes and ensure a better experience for all customers. Thank you for bringing this to our attention! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased saiditem and it didn't work. Then received another one and that 1 didn't work so I had them come in.Collect that second one and ask for a refund on my money still have not received a refund
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with our product and the delay in processing your refund. We understand how frustrating it can be when a product does not work as expected and when the refund process takes longer than anticipated. Your satisfaction is important to us, and we regret that we did not meet your needs. We appreciate your honesty and will use your feedback to improve our services and better serve our customers.
Keith Insignia Support
Not worth price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Efficiant energywise but keeps needing service. Fitst diagnosed over the phone. Must be a best. Wrong.Motor. Then belt Switches.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi 79miller. Thank you for writing a review about our Insignia Electric Dryer. I apologize that the dryer has a wrong motor and belt switches. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is terrible and stopped heating after 6 months. The heating element and fuses all tested good with a multi meter. When it did work, the dry times were long and it would occasionally stop heating any time it was slightly moved before totally going out. There are about 30 screws to take off the back panel which is a pain trying to even fix it. Go with anything else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 6.7 Cu. Ft. Electric Dryer! We know how frustrating is that your unit stopped heating. We would love to check this situation further with you! Please feel free to contact us at the link below or call 877-467-4289 to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Hate this Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dryer nearly a year ago. I've been unhappy with it from the start. I finally decided to write a review. My problem: if I do back-to-back loads, after the first load is done (dryer has finished running through the cycle), when I put in the second load and start the dryer over, it will blow cool air and the timer will not change. It is like it hasn't really started working. Sometimes I can get it to work by changing to a different type of dryer setting (for example, move from Normal to Timed). I do a lot of laundry so this is VERY frustrating. I would not recommend this dryer. And wish I would have spent more money on a more well-known brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gertie,
Thanks for taking the time to leave your review. I am sorry to read that you have had this experience. Please feel free to contact my team for further assistance so we can provide you with a resolution.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
- Cons mentioned:Heat
Does not dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought the washer and dryer set. Does not get hot enough to dry my cloths even on the highest setting. Going to see what best buy can do about exchanging it for a new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for your feedback. We appreciate your comments, I understand that this unit has caused you issues. We will like to see how your case is going. Please allow us to know how is going.
- Arin A.
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Insignia is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I cannot give a 0 star rating. I had 1 delivered, it did not heat up or dry the clothes. They delivered a replacement, and guess what. It didn't heat up, just cool air blowing. I used a new cord. And the older cord nothing worked. Best Buy phone number goes to India, finally got ahold of someone who understands English without repeating myself multiple times and switched to a whirlpool
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Peter. Thank you for writing a review about our dryer. We know how frustrating is that you are have bad experience with this dryer. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
OVER Two Hours to Dry One Load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$500 doesn’t mean this will actually dry your clothes: the so-called cycles are an illusion. It takes over two hours to dry a load, on the timed dry, because the cycles are worthless and clothes are still wet even on the “very dry” selection. This dryer should not cost $500. Consider buying a better used dryer or apply your 500 to a pricier machine. It’s so much money for something that will also increase your electric bill for the fact it takes over TWO hours to actually dry a medium sized load of towels. Lame.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Deanna!
Thank you for writing a review about our Electric Dryer! We understand how frustrating when a dryer does not dry your clothes. We would love to check this situation further with you, so please feel free to contact us at the link below to get assistance with your unit!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Cool,but maybe grab something that last atleast 5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was fairly cheap. Stop working around the 3rd year. It is what it is.
No, I would not recommend this to a friendNot to functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked Ok. Had to dry multiple times and it’s now not working one year after the warranty ended
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Josh,
Thank you for taking time to write a review our Insignia™ - 6.7 Cu. Ft. Electric Dryer - White. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Insignia disappoints!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 month old insignia dryer no longer works. Parts are not available. Insignia washer broke in first month. It took 3 months to get it repaired. Tried calling best buy, and was transferred from department to department. After 55 minutes of transferring and being on hold, the call disconnected. I'm very disappointed in the insignia products and best buys inabjl Ith to take care of their own brand. I'm sorry I bought it. Best buy gets a zero rating from me.
No, I would not recommend this to a friendwearing wet clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great dryer for as long as it was working. After 14 months it stopped working, but of course, the warranty was only good for 12 months so I'll have to pay to get it repaired. Maybe you should look elsewhere when you need a dryer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with our dryer. It's disheartening to hear that it stopped working just outside of the warranty period. We understand your frustration and the inconvenience this situation has caused you. We strive to provide reliable products backed by quality service, and we regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we'll take it into consideration as we continuously work to improve our products and services. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year and 5 months and I didn’t get the extended warranty so out of luck they quoted me $300 just for diagnosis and repair without cost of parts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your product. We understand how frustrating it can be when something stops working unexpectedly, especially without an extended warranty. Your feedback is valuable to us, and we'll use it to improve our services. If there's anything else you'd like to share or suggest, we're here to listen. - Carl | Insignia Products
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was replaced 1 week in Dryer door doesnt stay open replaced 2 weeks in. Get what you pay for this is junk and best buy call center is like a game of whose on first. Language barrier and rager rock concert loud background…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Joan,
Thank you for taking the time to leave a review of our Insignia™ - 6.7 Cu. Ft. Electric Dryer. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285