Customer Ratings & Reviews
- Model:
- NS-65F301NA23
- SKU:
- 6492966
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the price and find the setup process straightforward. While some users experienced minor issues with the remote control and occasional performance hiccups, the positive feedback on picture quality and value outweighs these concerns. The television's color accuracy and size are also frequently praised.
This summary was generated by AI based on customer reviews.
Poor picture quality and issues with apps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First things first...the picture quality was nowhere close to what I saw on the floor model at Best Buy. The picture is grainy and dull. Quite disappointing. After getting it all set up, I had issues with apps loading. I started timing them from the second I would click on an app...YouTube TV took 3 minutes and 20 seconds to load. Other apps that I use frequently took over 2 minutes every time I clicked on them. That was a deal breaker...I returned the TV the next day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us, and I'm sorry to hear that your TV did not meet your expectations. Picture quality is a crucial aspect of enjoying a new television, and it's disappointing that the display was not as clear or vibrant as you had hoped, especially compared to the in-store model.
The delays you experienced with loading apps are also frustrating, particularly in today's fast-paced world where quick access to content is essential. It's understandable why these issues would lead to returning the product. We appreciate your feedback, and it helps us improve our offerings. If you decide to give us another chance in the future, we hope to better meet your expectations. Keith | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
channl zoom
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.whin changing apps or channles it zips thought geek squad side it needs mother bord it is 5 months old
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issues you're experiencing with changing apps and channels.
We take full responsibility for this problem and want to help you find a solution. Please reach out to our customer support team for assistance with troubleshooting steps or alternative options that might better suit your needs. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
- Pros mentioned:Picture quality
So slow
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great. But the UI is the worst. Slow all the way through. Will never buy an Insignia FIRETV again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to provide your feedback about the Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We're glad to hear that you enjoy the picture quality! Your comments about the user interface are noted, and we appreciate your insights as they play an essential role in helping us enhance the overall user experience. We hope you continue to enjoy the vibrant visuals and find a solution that fits your preferences in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Do not recommend insignia TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an insignia TV last year for my daughter and we had to return it because of the video issues. I was told I had to exchange it for another so I got another TV and now this TV is also having video issues! :-(
No, I would not recommend this to a friendAfter trying a Fire TV, I went back to Roku!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used Insignia TVs before and liked them. However, this one is no good. I had a lot of audio issues with it. Two different soundbars were not compatible with it and when I used just the TV speakers, the sound would still become thin and distorted. I returned it for a Roku TV and immediately noticed the difference. From now on, I'll stick with Roku TVs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Guitarman00,
Thank you for taking time to write a review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.insigniaproducts.com/
- Cons mentioned:Performance
Insigna TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television continues to cut off in the middle of movie/shows
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nataya, thank you for your inquiry. We apologize to hear that your TV is cutting off in the middle of your entertainment experience. You may check the power cord if its correctly plugged in to your power outlet. Make sure that the sleep timer is not turned on. If you have any further questions, do not hesitate to reach us. Patricia | Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity and brightness are not the best. Not bad for the $$$$
I would recommend this to a friendWorst TV EVER. Don't waste your money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I have ever had. I have had nothing but issues since purchasing. It doesn't connect to the wifi wirelessly. The picture warps and distorts while watching shows and movies. The audio is inconsistent and we are constantly having to turn the tv up and down while watching one individual show. Don't waste your money on this Amazon crap. Buy a roku.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your negative experience with the Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. It sounds frustrating to deal with connectivity issues, picture distortion, and inconsistent audio. Your feedback is essential and can certainly help others in making their purchasing decisions. If you haven't already, consider reaching out to customer support, as they may be able to assist with troubleshooting or offer solutions. Thank you for sharing your thoughts, and I hope you find a TV that meets your expectations in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Too bad zero stars is not available
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV on June 9th. On August 8th, vertical lines showed up all of the sudden. Long story short, don't make the same big mistake I did thinking this TV would be decent for the price. I learned my lesson. I hope this review is helpful.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We truly appreciate your feedback as it helps us understand our customers' perspectives better. Your insights are valuable, and we’re always striving to enhance the experience for our users. We hope you find a TV that meets your expectations perfectly! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Spend more money for a better TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just okay. Live TV can be blurry and sometimes the Firestick doesn't feel like working. I ended up buying a Roku device to replace the Firestick. I regret this purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 65" Class F30 Series LED 4K UHD Smart Fire TV
! We understand that you are having issues with your fire TV picture. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Spend more money for something better
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dead pixel area right out of the box, one 2 star because Best Buy didn’t give me a hassle about it, gave me store credit and bought a Samsung
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to leave a review. We apologize for the inconvenience you experienced with the dead pixel area on your purchase. We are glad to hear that Best Buy provided you with a hassle-free solution by giving you store credit and that you were able to purchase a Samsung. We appreciate your understanding and hope that your new product meets your expectations. Thank you for your patronage. Keith | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
- Pros mentioned:Picture quality
Love the brand of tv but I got a defective one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buffers to much checking warranty rn the image is great but mine very glitchy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We’re glad to hear you appreciate the image quality, and we appreciate you sharing your experience with buffering and glitches. Your insights are valuable as they help us understand how to enhance our products and meet our customers' expectations better. Thank you for taking the time to provide your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize it was a complete fire tv when I order it. Not a big fan cause doesn’t even support spectrum tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about the Insignia 65" Class F30 Series LED 4K UHD Smart Fire TV. We understand that it can be surprising when a product doesn’t meet your expectations, and we appreciate your feedback regarding the compatibility with Spectrum TV. Your input helps us improve our offerings and provide clearer information to our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv-2023/6492966.p?skuId=6492966
Take ur money and run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and still wanted to give the TV a shot TV arrived and completely black defective. Plz don’t gamble like me take ur money spend a few more dollars and get a quality tv. I’ve had Samsung and Sony for over 10 years with. I problems. This tv is clearance for a reason
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, Jasmine. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
Terrible support by Best Buy!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty support!!!!! The technicians came to my house, ripped the support off the wall, and never looked at the problem that had the television and was gone!!! When trying to reschedule the visit, tell me that this is out of warranty! It's absurd, the whole problem was reported before the warranty expired!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the unacceptable experience you've had with our warranty support service. It's completely understandable that you're frustrated and disappointed with the way your case was handled. Ripping the support off the wall without addressing the television issue is inexcusable and does not meet our standards of service. We value your feedback and want to make things right. Please provide us with your contact details so that we can escalate your case to our highest level of support and ensure that it's resolved promptly and satisfactorily. Your satisfaction is our priority, and we're committed to restoring your trust in our brand. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Very disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s already stopped working. This television was for my dad something simple to use. It worked for about two weeks and then quit and it started to work about two weeks ago and then it quit again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We are truly sorry to hear about the issues you have experienced with your television, especially as it was intended for your dad.
We strive to provide quality products, and it’s disappointing to learn that we fell short in this instance. Your experience is important to us, and we would like to help resolve this matter.
Please reach out to our customer support team at [insert contact details], and we will assist you in troubleshooting the issue or exploring replacement options. We want to ensure that you and your dad can enjoy your television without further interruptions.
Thank you for your understanding, and we look forward to helping you resolve this situation.
JUNK!!!!!!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV from Selinsgrove Best Buy 2 months ago and I already have a technician coming to look at it because the screen gets all snowy and you can't even watch it. The store wont even back a product after selling it even though its only 2 months old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the issues you are experiencing with your TV and the lack of support from the store. It's frustrating to have a product fail so soon after purchase, and we understand your disappointment. Your input is valuable, and we are committed to addressing this problem to improve your experience. We hope to resolve this issue promptly and restore your confidence in our products and services. Thank you for bringing this to our attention. Keith | Insignia Support
glitchy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not even a month after buying the TV it was glitch really bad and crash out we’d have to unplug it and then turn it back on in order for it to work. the company gave us a new one even though it was after my return date so A plus for customer service but product itself isn’t the best
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you encountered with our TV glitching and crashing shortly after purchase. While we're glad to hear that our customer service was able to assist you with a replacement, we understand your disappointment with the product's performance. Your feedback is essential, and we'll use it to address any potential issues with our TVs' reliability and performance. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Worst Service in Tukwila
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works fine a one star due to the staff & all of Best Buy Tukwila. They were trash, illiterate & ill-mannered. Asked a lot of stupid questions and were weak little men who could not lift a tv up. They also dropped my box & almost withheld it from me although i paid in full
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your negative experience at Best Buy Tukwila. It's frustrating when customer service doesn't meet expectations, especially during a significant purchase. While it’s great to hear that the Insignia™ F30 Series TV is working well for you, your experience with the staff is important and should be addressed. Customer service plays a vital role in the overall shopping experience, and it's unfortunate that you had to deal with those issues. If you haven't already, consider sharing your feedback with the store's management or corporate office—they may appreciate hearing about your experience to help improve their service in the future. Thank you for sharing your thoughts! Jeth | Insignia Support.
Low quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months after purchase the speakers go out. Pretty disappointed in the quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi VanessaL,
Thanks for taking the time and effort to leave a review with our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com