Customer Ratings & Reviews
- Model:
- NS-65F301NA23
- SKU:
- 6492966
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the price and find the setup process straightforward. While some users experienced minor issues with the remote control and occasional performance hiccups, the positive feedback on picture quality and value outweighs these concerns. The television's color accuracy and size are also frequently praised.
This summary was generated by AI based on customer reviews.
Spend more money for a better TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just okay. Live TV can be blurry and sometimes the Firestick doesn't feel like working. I ended up buying a Roku device to replace the Firestick. I regret this purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 65" Class F30 Series LED 4K UHD Smart Fire TV
! We understand that you are having issues with your fire TV picture. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Picture quality
Love the brand of tv but I got a defective one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buffers to much checking warranty rn the image is great but mine very glitchy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We’re glad to hear you appreciate the image quality, and we appreciate you sharing your experience with buffering and glitches. Your insights are valuable as they help us understand how to enhance our products and meet our customers' expectations better. Thank you for taking the time to provide your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize it was a complete fire tv when I order it. Not a big fan cause doesn’t even support spectrum tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about the Insignia 65" Class F30 Series LED 4K UHD Smart Fire TV. We understand that it can be surprising when a product doesn’t meet your expectations, and we appreciate your feedback regarding the compatibility with Spectrum TV. Your input helps us improve our offerings and provide clearer information to our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv-2023/6492966.p?skuId=6492966
Very disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s already stopped working. This television was for my dad something simple to use. It worked for about two weeks and then quit and it started to work about two weeks ago and then it quit again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We are truly sorry to hear about the issues you have experienced with your television, especially as it was intended for your dad.
We strive to provide quality products, and it’s disappointing to learn that we fell short in this instance. Your experience is important to us, and we would like to help resolve this matter.
Please reach out to our customer support team at [insert contact details], and we will assist you in troubleshooting the issue or exploring replacement options. We want to ensure that you and your dad can enjoy your television without further interruptions.
Thank you for your understanding, and we look forward to helping you resolve this situation.
Take ur money and run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and still wanted to give the TV a shot TV arrived and completely black defective. Plz don’t gamble like me take ur money spend a few more dollars and get a quality tv. I’ve had Samsung and Sony for over 10 years with. I problems. This tv is clearance for a reason
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, Jasmine. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
JUNK!!!!!!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV from Selinsgrove Best Buy 2 months ago and I already have a technician coming to look at it because the screen gets all snowy and you can't even watch it. The store wont even back a product after selling it even though its only 2 months old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the issues you are experiencing with your TV and the lack of support from the store. It's frustrating to have a product fail so soon after purchase, and we understand your disappointment. Your input is valuable, and we are committed to addressing this problem to improve your experience. We hope to resolve this issue promptly and restore your confidence in our products and services. Thank you for bringing this to our attention. Keith | Insignia Support
Terrible support by Best Buy!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty support!!!!! The technicians came to my house, ripped the support off the wall, and never looked at the problem that had the television and was gone!!! When trying to reschedule the visit, tell me that this is out of warranty! It's absurd, the whole problem was reported before the warranty expired!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the unacceptable experience you've had with our warranty support service. It's completely understandable that you're frustrated and disappointed with the way your case was handled. Ripping the support off the wall without addressing the television issue is inexcusable and does not meet our standards of service. We value your feedback and want to make things right. Please provide us with your contact details so that we can escalate your case to our highest level of support and ensure that it's resolved promptly and satisfactorily. Your satisfaction is our priority, and we're committed to restoring your trust in our brand. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
glitchy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not even a month after buying the TV it was glitch really bad and crash out we’d have to unplug it and then turn it back on in order for it to work. the company gave us a new one even though it was after my return date so A plus for customer service but product itself isn’t the best
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you encountered with our TV glitching and crashing shortly after purchase. While we're glad to hear that our customer service was able to assist you with a replacement, we understand your disappointment with the product's performance. Your feedback is essential, and we'll use it to address any potential issues with our TVs' reliability and performance. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Worst Service in Tukwila
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works fine a one star due to the staff & all of Best Buy Tukwila. They were trash, illiterate & ill-mannered. Asked a lot of stupid questions and were weak little men who could not lift a tv up. They also dropped my box & almost withheld it from me although i paid in full
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your negative experience at Best Buy Tukwila. It's frustrating when customer service doesn't meet expectations, especially during a significant purchase. While it’s great to hear that the Insignia™ F30 Series TV is working well for you, your experience with the staff is important and should be addressed. Customer service plays a vital role in the overall shopping experience, and it's unfortunate that you had to deal with those issues. If you haven't already, consider sharing your feedback with the store's management or corporate office—they may appreciate hearing about your experience to help improve their service in the future. Thank you for sharing your thoughts! Jeth | Insignia Support.
Okay for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this television wasn't what I expected. The picture quality is not all that great and not vivid enough. You get what you pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello NJones,
Thank you very much for taking the time to review our Insignia - 65" Class F30 Series LED 4K UHD Smart Fire TV. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
TV is not compatible with DirecTV I don't understa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not compatible with DirecTV and that's a bummer because I have to put it in the living room not on the dish receiver cuz it doesn't work no good
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Low quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months after purchase the speakers go out. Pretty disappointed in the quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi VanessaL,
Thanks for taking the time and effort to leave a review with our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
There’s no way to change the aspect ratio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have a 65 inch screen until you want to watch a movie, then you have a 55 inch screen because there is no way to change the aspect ratio. You can’t zoom the screen in like every other tv in the world, it’s junk. The tv I had in 2006 could change the aspect ratio, so I’m not entirely sure why insignia decided that it wasn’t important. Complete waste of $300, buns.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RichardL,
Thank you for taking the time to review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Awful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a different brand! This tv has an hdmi port issue. When you turn it on it is a blank screen. Only way to get it to work is to unplug it for 60 sec then plug it back in. Just an awful purchase. In researching this it is a very common isssue. I don’t know how it is legal to continue to sell tvs that are knowingly flawed!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ErinnB,
Thank you for taking the time to review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Image quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image/picture quality of this TV is a bit poor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 65" Class F30 Series LED 4K UHD Smart Fire TV. We're pleased to hear that you're exploring the smart features of the TV. Your input regarding the picture quality is important to us, as it helps us improve our products and better meet customer expectations. We appreciate your thoughts and hope you continue to enjoy your viewing experience! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-65-class-f30-series-led-4k-uhd-smart-fire-tv/6492966.p?skuId=6492966
Discoloration on 2 different TVs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought had a lot of discoloration in the bottom right section of the screen. I exchanged for another unit and the 2nd unit was worse than the first with the discoloration spanning across the entire bottom of the screen. One of the reps said it is a common issue with this brand. I ended up returning it and buying elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Angela,
Thank you for writing a review about our 65" Class F30 Series LED 4K UHD Smart Fire TV. We know how frustrating it is that there is a discoloration in the TV screen you purchase. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Internet
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not stay connected to internet. Plays good one day. Doesn’t play at all the next day. Other TV’s in home have no connection problems.
No, I would not recommend this to a friendIt's an okay TV for the Price..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought six Insignia TVs. The TVs get stuck or glitch a lot. The sound bar will just cut off. I mean the TV isn't the Best; but it will work for the time.
I would recommend this to a friendCheap and poor quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen dead after 6 months - purple tint only, but audio works fine. Bought two so hope i have better luck with the other one.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be open box excellent condition but Received not in box ,no power cord , no remote, no stands, no nothing just a screen… after finally getting all of the pieces now when you turn off the tv the sound keeps playing so u have to get up and plug it to turn it completely off. Not good. I have a 55 inch same brand I bought a few weeks ago and it’s great I guess this one just missed the quality check
No, I would not recommend this to a friend
