Customer Ratings & Reviews

I hate this TV and now we're stuck with it. First con is needing an Amazon Prime account. Basically you have to have a subscription inorder to use your tv. Second is there is no option to disable the sleep timer. The max time on the timer is 240 minutes and when it reaches that max time the tv completely shuts off. The tv does function, sound and picture are good. The 3 HDMI ports are nice. Overall I wish the BestBuy employee had mentioned the subscription issue so we could have purchased a different tv. Overall I hate this tv, wouldnt recommend it, and wouldn't buy it again.

I never realized a brand new tv could have such horrible picture quality and manufacturer defects. Not only is the picture quality poor but customer service is even worse! I called NUMEROUS times trying to schedule a return and exchange but customer service has put me on countless holds and eventually hangs up on me while they’re pretending to transfer my call. Agents also outright LIE claiming a manager will follow up but I still have not received a return call!! I am livid because I also explained to customer service that I recently had surgery so I have limited mobility but they’re still playing disturbing mind games. The first few agents sent false expectations claimed they would work on an exchange with a slight upgrade but instead they engage in sadistic mind games like transferring my call to Spanish call centers and so much more emotional abuse. At this point, I am beyond fed up!! Especially considering, approximately 25 years ago I purchased a Best Buy tv that went up around the same time the warranty expired. Whereas, my family members still have childhood tvs that work impeccably. I vowed never to buy another Best Buy tv now I am enduring horrific customer service from this nightmare purchase!! I STILL cannot reach a reputable customer service representative that is committed to resolving my problem! Hence, I feel outsourced customer service is a major issue with the decline in how customer care is handled!

I bought a Vizio 65 inch tv six months ago now I am getting a dark band across the top of the picture about a third of the screen and I have always liked Vizios is this under warranty

The tv and every other tv like it has a life expectancy of 2-3 years max. Once it reaches that max the picture will cease to work and you’re left with a black screen and volume. The problem cost more to fix than just purchasing another tv. Prior to that, television will work just fine. After invest in another tv.

I hate this TV. It has white pressure marks all around the outside edge of the TV. The interface is horrible. You have to click several times to be able to access anything. It will not allow us to use the cable box, it just blanks the screen and asks if we want to use the remote to control the box - no matter of clicking (either remote) will cause anything to happen. Have to restart the TV. This TV is not even worth the discounted price we paid.

Don’t get this television if you are looking for a long lasting one…had this tv and it only lasted a year and a two months. Brought it on black friday and even brought the warranty after even reading reviews thinking the tv was going to last and it didn’t. Recommend to any one to get a television based on quality and not because of price.

No issues with the TV, it's the remote. Not sure if i have a defective product but the batteries don’t last more than 24 hours. I have to take them out every day. If i don't the remote is dead the next day. Ive spent 50 bucks on replacing batteries in 6 months

Dont buy a fire tv from bestbuy. Less then a year my fire tv doesnt work. Best buy want honor any warranty because its a amazln tv. Amazon doesnt honor the warrenty because you boughy it from best buy.

Worse tv built, it lags. Takes too long to turn on or run the apps

Picture is certainly not what it’s rated in here..

One of the worst tv brands...didnt even have the tv for a year yet and already there's lines...freezes a lot and apps dont work properly...will not be buying this brand again...the tv is trash

Sound stopped working after 30 days and Best Buy has a 15 day return policy

At first we liked it for the price but a month after we owned it there was a small black spot that appeared on the tv. At first we thought it was a bug but found out it was a screen issue.

Disconnects from WiFi every time tv restarts. Huge headache. Faulty product

This Item was not very good, had it twice neither one worked for long had to return both of them.

Tv was delivered when I took it out the box it was broken