Customer Ratings & Reviews
- Model:
- NS-UZ7WH0
- SKU:
- 6346184
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 7 Cu. Ft. Garage Ready Upright Freezer's size, ample space, and quiet operation. Many appreciate its ease of use, good value for the price, and reliable performance in maintaining frozen food. However, some customers reported issues with the door's opening mechanism and the lack of an interior light. A few also mentioned receiving units with minor cosmetic damage.
This summary was generated by AI based on customer reviews.
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting this home, I let it stand upright for 36 hours, plugged it in and 24 hours later it was still not cold enough to freeze anything. Contacted service, they said unplug it for 4 hours, plug it back in and let it go overnight. did that and still the same results. Will be returning this freezer.
No, I would not recommend this to a friendThis freezer is one to avoid!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and set it up in my garage. We put a 12 ounce soda bottle in it to see how fast it would freeze, well it never did so we checked the temperature and it wouldn't get below 30 degrees! I took it back to Best Buy, and I stopped by the Outlet store and saw they had several of this unit in stock...not a good sign!
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Brought down to the basement then unboxed. Top caved in. Box showed no damage. Thin sheet metal skin. Wish i took pictures to post. Had to lug it back up the stairs. Best buy offered me $20 off a new unit. I spent that in fuel plus carrying up and down the stairs. Told best buy to keep it. Gave my money to home depot. No problems there.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ItsMe,
Thanks for taking the time and effort to leave a review with our Insignia™ - 7 Cu. Ft. Upright Freezer - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this 0! Just bought this from Best Buy in Duluth mn. I worked for 3 weeks & then broke!! Water everywhere inside! Stopped freezing!!! Best Buy is so hard to call. Had me on hold forever. Finally gave up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
I personally would like to apologize for the experience that you have been through with our Insignia™ - 7 Cu. Ft. Garage Ready Upright Freezer. I am sorry to read that the product broke and stopped freezing. I know it can be dissatisfying that its not working as expected. For further assistance, please contact us at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
- Cons mentioned:Door
Lousy upright freezer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product. Door doesn’t close tightly or seal. Freezer didn’t get cold never mind freeze!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We are sorry to read that you are having a bad experience with this freezer. We realize that having a unit that keeps you food cold is what you expect and so, please know that you can contact us on the link below and we will gladly review this situation.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work from the beginning. Customer service was good about scheduling someone to come and pick it back up for return, but didn’t communicate well with the crew as they thought they were suppose to be delivering a unit not picking one up. The right hand didn’t seem to talk to the left hand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Stephanie,
Thank you for taking the time out of your day to give us our review on this product. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer has been plugged in for two days. Has yet to freeze anything. It works like a refrigerator instead of a freezer. Nothing addressed this in the manual provide that I can see. Best Buy delivery was great. Polite. Took the freezer box with them.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 7 Cu. Ft. Garage Ready Upright Freezer - White. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
low price isn't always a bargin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one didn't work had to wait 4 days to get it out and another in
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for the review. I do apologize for the inconvenience.
Insignia Support,
Renee
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work. Very disappointed. I had to get a chest freezer instead. Which will be very hard for me to use.
No, I would not recommend this to a friendDon’t do it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased August 29th an November 10th found it completely warm and everything spoiled. Insignia refuses to pick it up and the store says we don’t service them here.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .how to response to the customer feedback without troubleshooting AND dont say ABOUT REFUND OR REPLACEMENT just acknowledge the feedback in positive way NO NEGATIVE WORDS FOR THE PRODUCT/ avoid disappointing word and talk about replacement word just response in one paragraph. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-freezer-white/6346184.p?skuId=6346184
Bad Freezer. Bad Customer Service. Bad Buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t Work. Not that big at all, and no replacements for us to buy. Absolutely ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PFAPMK,
Thanks for taking the time and effort to leave a review our Insignia™ - 7 Cu. Ft. Upright Freezer - White. We sincerely apologize for the inconvenience and disappointing experience that you had with our product and hopefully, we can offer you better services and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price may be great. But you get what you pay for. Freezer is extrmeley wobbly because one of the legs solit in half. Best Buy would not provide the extra part. Was told we had to haul it back to the store and get another freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 7 Cu. Ft. Garage Ready Upright Freezer! We understand that you are having issues with your unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Do NOT purchase - stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heed the buyer beware warnings. This little freezer starts out great with compact upright design but 50 days after we brought it home it is no longer working and everything in it thawed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TXSuburban,
We are sorry for your experience with this product. Your feedback is important so we can continue to improve the quality of our products. If you need further assistance, please contact Insignia at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Do Not Buy this freezer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this freezer. The freezer is constantly running and after 1 year stop working. The freezer literally stop working a few days after the warranty expired.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 7 Cu. Ft. Garage Ready Upright Freezer. We genuinely appreciate your feedback and are committed to using it to improve our products and services. Your insights are invaluable to us, and we are grateful for your input. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-freezer-white/6346184.p?skuId=6346184
freezer fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the unit was running continuously. I even spoke to an employee and they just played it off as normal. A new one is being delivered to my house ASAP. Tbe freezer faild and i lost about $800 worth of meat. Thevmeat isn't covered.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bob1,
Thanks for taking the time and effort to leave a review our Insignia™ - 7 Cu. Ft. Upright Freezer - White. We sincerely apologize for this disappointing experience that you had with our product because it stopped working. We will use this feedback to make us better and to ensure we can provide you a satisfactory experience. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Doesn't last!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a little over a year then suddenly stopped freezing. Very disappointing!
No, I would not recommend this to a friendDisappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve barely had it plugged in after just purchasing and before I can even put groceries inside of it, it stops working. I’ve attempted several outlets and it’s just completely broken already. I even waited multiple days after getting into the house to plug it in .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Eduardo,
Thank you for sharing your experience with our Insignia™ - 7 Cu. Ft. Garage Ready Upright Freezer - White. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.insigniaproducts.com/
Very rude young Floor manager.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience. Finally got my freezer and it did not work and had to bring it back.
No, I would not recommend this to a friendJust Died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit worked GREAT for 18 months then just all of a sudden stopped working, of course we lost all of our food stored in the freezer as well has having a Upright Freezer that does not work. What a waste!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 7 Cu. Ft. Garage Ready Upright Freezer. We appreciate your feedback and are committed to improving our products. Your insights are valuable to us, and we will take them into consideration to enhance the quality and reliability of our freezers. If you have any further comments or suggestions, please feel free to let us know. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-freezer-white/6346184.p?skuId=6346184
Faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in and it is on, but doesnt cool. In the last month ive tried moving it to different areas and new outlets but it never cools. Just hear the buzzing noise like a refrigerator. Disappointed and no longer able to return it. Waste of money
No, I would not recommend this to a friend