Customer Ratings & Reviews

We are pleased the freezer was replaced. However, taking a month to get it out here was terrible. We lost lots of food from the one that quit working.

I've had this freezer plugged in for two days now and by now it should be freezing cold enough inside. What I am finding is that it doesn't keep my ice cream cold enough and I can feel the ice cream getting soft in the container. I also tested it by placing a glass of water inside for four hours to see if the water becomes frozen. After four hours the water is cold but still in a liquid state when it should be solid ice. I did follow the instructions to let it sit upright unplugged for thirty minutes before plugging it in. Upon inspection after unboxing, there was no damage seen on the freezer. At this point, I may be returning the freezer if it's incapable of turning water into ice by the morning.

I purchased my upright at the height of COVID-19 when any deep freezer was hard to find. My freezer stopped working after about a year. I didn't know it until I smelled the foul odor of all of my most expensive meats rotting in a hot freezer.

Dose not get items frozen like ice pops fots well in my space

Noisy unit...rattles,gurgles noize is not compressor. Up on right side of unit. ??? Drives me nuts.

I was excited about this freezer. After getting it home I let it stand upright for 5 days before plugging in. The freezer ran for 48 hours with only an ice tray inside that never froze. It is loud and sounded like it was struggling to function. After calling customer service I was left with the option to return it in person to the store. Its a 20 mile drive to the nearest Best Buy so 40 miles round trip times 2 trips 80 miles total plus time and gas involved. This was a complete waste of time, and poor customer service. No I do not recommend this product of Best Buy.

As the title says, I bought this for my daughter, she filled it with food, and it worked one week before she found a puddle on the floor and all of her food thawed. Unfortunately she had several expensive salmon filets that were lost among other items. This was an expensive freezer full of food to loose.

bought brand new. Dents and Scratches everywhere. called to talk to someone and didn't resolve anything. terrible customer service and could not believe how bad of shape it came in

The 1st unit's door hinge was damaged prior to packaging, but put up for sale anyway. With the 2nd & 3rd, I was flabbergasted to find out that the shelves for this unit were made too small for the unit. Huh? They are too narrow for the front of the unit, so when they shift with any sort of weight on them, they would fall and break. Using glass isn't exactly smart to begin with. Will certainly not be purchasing this brand again with this level of QC and carelessness. The one positive is that the return process and BB representatives was hassle-free and everyone was very nice.

Big dent in the top of freezer and on the side. Was promised a discount because of damages and didn't receive anything

Basic freezer, does not get rid of frost which is a major problem. Had to return and upgrade to larger size and one that eliminates frost.

Difficulty maintaining colder temps. No directions how to adjust manual freezer. Online directions for digital only. Maximum setting gave freezer warmer temps.

Very small also came with dents and dings on the outside

First one died after 5 days. Generally feels cheap, but if the replacement works its good value.

Bought the Unit on May 20, 2020, got delivered by Best Buy on May 22, 2020. The brought it upright, we kept it unplugged for 2 hrs and then plugged it in at Max setting so we can let it run for 24 hrs as indicated in a dedicated power socket. Went and did freezer groceries for over $450 and now stuck with meat and groceries which are going bad as the freezer is not freezing and everything is thawing out. Best Buy can't get anyone here before Wed May 27th to see if it can be repaired and there are no other units they can send. Need help or a replacement.

Purchased this 3 weeks ago, and suddenly it stopped working. The freezer started making a watery sound, and a couple of hours later, it had just completely stopped working. Not sure what is going on, but definitely not happy that it broke within a month. When it was working, it was great.. hopefully, someone can help me figure out how to fix it.

They are terrible! Went out after 3 years. No one can get parts or work on them. I had 2 and they both went out after 3 year warranty expired.

Dented and only offered $60 refund. Will never shop Best Buy again. No issue with actual product

It didn't get very cold, as I think freezers should be 0 degrees, but it only got to 10 degrees at the coldest setting. That wasn't the issue, though as we only had this unit for 10 months before it went out completely and lost about 80-90 dollars worth of food. It all melted and smelled horrible. Thankfully, Best Buy replaced it as it was under warranty, but we will see how this new GE chest freezer works (fingers crossed).

I purchased this unit on 6/20/20, and it stopped working the same day. Best Buy customer service said that someone would be out on the 24th to evaluate it. The next day they called me and said that they weren’t coming out, and that I had to find a way to bring the freezer back to any location so that they can service it. When I drop it off, I’ll be dropping it off for a full refund, not to be fixed.