Customer Ratings & Reviews
- Model:
- NS-MW9SS5
- SKU:
- 6568215
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the compact size and overall performance of the .9 Cu. Ft. Compact Countertop Microwave. Many find it easy to use and appreciate its heating speed and sleek design. While some users have noted the noise level may be higher than premium models, and others have mentioned concerns about visibility, the door latch, display, and dim light. Overall, the microwave offers good value for its price.
This summary was generated by AI based on customer reviews.
Small but Mighty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grear countertop microwave. Works well - was a good purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that your countertop microwave works well and that you’re happy with your purchase.
If you have any other comments or need assistance, feel free to reach out. Enjoy using your microwave! - Carl | Insignia Products
Good for Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It’s smaller than one one I had previous bit it serves the purpose.
I would recommend this to a friendNice little microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, I wish it was a bit bigger but it was not expensive.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you find the product good for the price. We appreciate your input regarding the size and will take it into consideration for future improvements. Your satisfaction is important to us, and we value your support. Keith | Insignia Support
Great microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient love the display and the features it has i love the dinner play option
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive review! We are glad to hear that you are enjoying your Insignia compact countertop microwave. The dinner plate option is definitely a useful feature to have. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. Enjoy your microwave! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Gets the job done
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.900w good little microwave. Gets the job done. Gifted to friend, she lives it.
I would recommend this to a friendMicrowave for Mom
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought for my elderly mother. it works great. I would buy again.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok its just smaller then i thought. Its good if u like less watts
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Mrscocoa. We appreciate your input regarding the Insignia compact microwave. We understand that size can be a factor in your decision, and we’re glad to hear that it meets your needs despite its smaller dimensions. If there’s anything specific, you’re looking for in terms of features or wattage, please feel free to share. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Microwave
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the buy very efficient. The color is works great in my kitchen.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your positive review! We're thrilled to hear that you're enjoying your Insignia™ Microwave and that it fits perfectly in your kitchen. Efficiency and style are important, and we're glad it meets your needs. If you have any questions or need assistance in the future, feel free to reach out. Happy cooking! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has been excellent so far. Plenty of power
I would recommend this to a friendMicrowave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave at an affordable price. I would recommend for anyone.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive feedback about the Insignia™ .9 Cu. Ft. Compact Countertop Microwave! We're glad to hear that you find it to be a great product at an affordable price. Your recommendation is greatly appreciated and will certainly help other customers in their decision-making process. If you have any additional comments or questions, feel free to reach out. Thank you for choosing Best Buy!-Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
MICROWAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD PRODUCT......................................
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ .9 Cu. Ft. Compact Countertop Microwave! We're pleased to hear that you're satisfied with the product. If you ever have any questions or need assistance, please feel free to reach out to our customer service team. Your satisfaction is our top priority, and we're here to help. Thank you for choosing Insignia! Rolf | Insignia Support https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
15 day return policy and rude manager.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t comment on how well the microwave works. I didn’t end up needing the microwave so I attempted to return it. Not aware that Best Buy has a 15 day return policy. I was just over 30 days when I tried to return the microwave. The young man at the counter made me aware of the return policy. I told him that it was still on their website for sale and still on their shelf. The box was unopened. I was told they would be willing to do an in store credit. But I asked to speak to a manager to see if they would be willing to refund me the money, regardless of me being a little over the return policy. the store manager was very rude from the moment he walked up to the counter. I explained to him I wasn’t aware of their 15 day return policy and felt that that was a little short. He came back saying that Best Buy feels that 15 days is plenty of time for you to decide if you like to keep the product. When I said OK, could I please just get the in-store credit the manager went back and said no we won’t give you that either. It was a very disheartening experience. I would’ve returned it within the timeframe if I was aware of their 15 day return policy yes that’s on me. But life gets busy. That manager had made up his mind prior to even coming to the counter to try to help me based on his body language. I was very disappointed in how rude this person was to me. There are other places to find these same products with longer return policies.
I would recommend this to a friendGood microwave
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good microwave for the price! It looks super nice.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to leave a review! We're so glad to hear that you are happy with your Insignia™ Compact Countertop Microwave. If you have any questions or need further assistance, feel free to reach out. Enjoy your new microwave! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s honestly not the best microwave. It takes twice as long to heat things up from frozen or from the fridge. It gets the job done, just not the best microwave.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback, BrittneyB. We're sorry to hear that the Insignia™ .9 Cu. Ft. Compact Countertop Microwave isn't meeting your expectations in terms of heating speed. We appreciate your input and are glad to know that it still gets the job done. If you have any further questions or need assistance, feel free to reach out. We're here to help!
- Shiela | Insignia Support
Microwave purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wrote a review, but it vanished before I ended it...Very frustrating. It basically discussed the really small selection of models offered, and how expensive they were. This one we purchased is smaller than our past models and adequate but not really what we wanted. Salesman said they were getting more choices in "soon."..
No, I would not recommend this to a friendNice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it but we feel it's smaller than what we thought
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mohamed,
Thank you for your feedback! We’re glad to hear that you like the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We understand that it might feel smaller than expected. If you have any questions or need assistance, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
It’s a microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a microwave. Cord is super short so hard to find a place to put. Seems to take longer to warm food. Not a fan of door handle verse button but for the price would buy again. Good for apartment and temp needs
I would recommend this to a friend- Pros mentioned:Ease of use, Size
Insigna Micro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave simple to operate, also the oven is large enough to handle everything I cook in a microwave. Sales person who helped me was very helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're thrilled to hear that you're enjoying your new Insignia .9 Cu. Ft. Compact Countertop Microwave! We're glad you find it easy to operate and appreciate the generous cooking space of the oven. It's also great to know that our sales team was helpful in making your purchasing decision. We strive to provide exceptional customer service, and it's wonderful to hear that we hit the mark in your case. Thank you for choosing Insignia and for sharing your positive experience with us! Jeth | Insignia support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
- Cons mentioned:Noise level
Bad purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud the way the microwave is made very easy to pull the handle off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We sincerely apologize for the issues you've experienced with the noise level and the handle design.
Your concerns are important to us, and we understand how frustrating it can be to deal with a product that doesn't meet your expectations. We strive to provide high-quality appliances, and your input helps us improve.
If you haven't already, please consider reaching out to our customer support team for assistance. We would be happy to help troubleshoot the noise issue and address any concerns you have about the handle. Your satisfaction is our priority, and we want to ensure you have a positive experience with our products.
Thank you again for your feedback, and we hope to resolve this matter to your satisfaction.
Don't like it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one to replace my Insignia microwave oven. My model is no longer available so got this one. The one I had is no longer available. Both are 0.9 cu ft but this one is smaller and uglier. It has a child lock that I cannot disable. I will be returning it as soon I find another microwave oven. They don't make them like they used to. This one costed more too. I prefer the look of the old model better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts. We’re sorry to hear that the new model didn’t meet your expectations in terms of design, size, and features. We understand how frustrating it can be when a trusted product is no longer available and the replacement doesn’t feel like an upgrade. Your feedback is important and will be shared with our team to help improve future designs and functionality.
Keith | Insignia Support
