Customer Ratings & Reviews
- Model:
- NS-MW9SS5
- |
- SKU:
- 6568215
Customer reviews
Rating 4.7 out of 5 stars with 656 reviews
(656 customer reviews)Rating by feature
- Performance4.7
Rating 4.7 out of 5 stars
- Cook Settings4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the compact size and overall performance of the .9 Cu. Ft. Compact Countertop Microwave. Many find it easy to use and appreciate its heating speed and sleek design. While some users have noted the noise level may be higher than premium models, and others have mentioned concerns about visibility, the door latch, display, and dim light. Overall, the microwave offers good value for its price.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Xmas gift. Dont know if product is any good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a xmas gift which has not been given yet seeing its December 19th. I even asked for a gift receipt!!! I do not know if the product is any good. However, the checkout process was a nightmare,.
I would recommend this to a friendRated 4 out of 5 stars
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it but we feel it's smaller than what we thought
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mohamed,
Thank you for your feedback! We’re glad to hear that you like the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We understand that it might feel smaller than expected. If you have any questions or need assistance, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Rated 3 out of 5 stars
It’s a microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a microwave. Cord is super short so hard to find a place to put. Seems to take longer to warm food. Not a fan of door handle verse button but for the price would buy again. Good for apartment and temp needs
I would recommend this to a friendRated 1 out of 5 stars
Unusable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a big disappointment. We set it up, only to find that the glass tray didn’t sit level. It wobbled and there was no way to set it up so that it didn’t. We had to return it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Size
Rated 1 out of 5 stars
Insigna Micro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave simple to operate, also the oven is large enough to handle everything I cook in a microwave. Sales person who helped me was very helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're thrilled to hear that you're enjoying your new Insignia .9 Cu. Ft. Compact Countertop Microwave! We're glad you find it easy to operate and appreciate the generous cooking space of the oven. It's also great to know that our sales team was helpful in making your purchasing decision. We strive to provide exceptional customer service, and it's wonderful to hear that we hit the mark in your case. Thank you for choosing Insignia and for sharing your positive experience with us! Jeth | Insignia support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Rated 1 out of 5 stars
Would not recommend buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working a week after purchase. I would have returned it, but I threw the box it came in away. I had to buy another brand name microwave to replace it.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Rated 2 out of 5 stars
Bad purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud the way the microwave is made very easy to pull the handle off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We sincerely apologize for the issues you've experienced with the noise level and the handle design.
Your concerns are important to us, and we understand how frustrating it can be to deal with a product that doesn't meet your expectations. We strive to provide high-quality appliances, and your input helps us improve.
If you haven't already, please consider reaching out to our customer support team for assistance. We would be happy to help troubleshoot the noise issue and address any concerns you have about the handle. Your satisfaction is our priority, and we want to ensure you have a positive experience with our products.
Thank you again for your feedback, and we hope to resolve this matter to your satisfaction.
- Pros mentioned:Design, Heating speed, Overall performance
Rated 5 out of 5 stars
Great little microwave
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this microwave for my store break area. It’s packaging is nice, not flashy and plenty of Styrofoam to protect it. I needed something for reheating lunches, popping popcorn, etc. This fits the cart it is sitting on perfectly. There’s room around all sides for venting as well as in back. The only downside is the shorter power cord. It’s not long enough to reach the outlet that is a foot away from the cart. I love that the handle has a trigger to open. I think for families that have one at home, this would be great for houses with small children. It’s a nice safety feature. I personally like being able to hit 1-6 to select 1 to 6 minutes of cooking time. I also love the start button being a 30 second cook when not already running. Having a memory option is nice for settings used frequently. The clock is easy to set. It’s 900 watts which is great for a microwave of this smaller size. It’s just what I needed and works great. I've not tried to cook whole meals in this other than reheating leftovers, cup o noodles, popcorn, what I take to work for lunch but it's perfect for what I need. I would absolutely recommend this microwave for anyone that needs a smaller model or has small children that tends to open doors they don’t need to. It also would be great for a dorm room or small apartment.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .mskelbel, we’re overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit! - Carl | Insignia Products
Rated 3 out of 5 stars
Will it last?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but feels/sounds cheap. Don't think it will last 18 years like the one it replaced. Bought this because very few options to fit our space.
I would recommend this to a friendRated 1 out of 5 stars
Don't like it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one to replace my Insignia microwave oven. My model is no longer available so got this one. The one I had is no longer available. Both are 0.9 cu ft but this one is smaller and uglier. It has a child lock that I cannot disable. I will be returning it as soon I find another microwave oven. They don't make them like they used to. This one costed more too. I prefer the look of the old model better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts. We’re sorry to hear that the new model didn’t meet your expectations in terms of design, size, and features. We understand how frustrating it can be when a trusted product is no longer available and the replacement doesn’t feel like an upgrade. Your feedback is important and will be shared with our team to help improve future designs and functionality.
Keith | Insignia Support
- Pros mentioned:Design, Ease of use, Heating speed
Rated 5 out of 5 stars
Compact Kitchen Champion
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is perfect for my small kitchen and doesn't take up a ton of counter space. I love how easy it is to use. The controls are simple and straightforward. It heats up food quickly and evenly, and I haven't had any issues with it so far. Heating up leftovers is a breeze. It's fast and evenly cooks my food. The defrost function is also a lifesaver my frozen meals come out perfectly thawed every time. The control panel is intuitive and easy to navigate. I appreciate the simple, sleek design that complements my kitchen's aesthetic. The turntable is just the right size for most plates and bowls, and it spins evenly. The various power levels offer flexibility for different types of food, allowing users to fine-tune the cooking process to perfection. The buttons are well-spaced, clearly labeled, and responsive to touch. Navigating through the various functions is intuitive, even for those who are not tech-savvy. The LED display is bright and easy to read, providing clear information about cooking time, power level, and other settings. Overall, I'm thrilled with this microwave and would definitely recommend it to anyone in need of a compact yet capable appliance.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed review of the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We appreciate you taking the time to highlight its features and your positive experience with it.
It’s fantastic to hear that the microwave fits perfectly in your small kitchen while also being user-friendly. The straightforward controls and intuitive design indeed make it a practical choice for anyone looking for efficiency in cooking. We’re glad to know that it quickly and evenly heats your meals, and that the defrost function has been beneficial for your frozen meals.
Your feedback regarding the control panel, LED display, and the turntable's functionality not only highlights the thoughtful design of the appliance but also serves as great information for potential buyers.
Thank you once again for your recommendation! If you have any further insights or questions, please feel free to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 2 out of 5 stars
One bad cookie.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was a poor thing for a microwave. At first, it will not stop staying on once. We got it to stop and we had to really play with it to stop. It wouldn't heat up so you either. Would it? Heat up or wouldn't turn off. But good thing we had Geek Squad protection, so they took it back right away.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We sincerely apologize for the issues you experienced with the unit, including the malfunctioning timer and heating problems.
At Insignia, we strive to ensure that our products meet high standards of quality and performance, and it is clear that we fell short in this instance. Your experience is important to us, and we will use your feedback to investigate this matter further and improve our products.
We are glad to hear that you were able to utilize Geek Squad protection for a swift resolution. If you have any additional feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team.
Thank you for your understanding, and we hope to earn your trust in the future.
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes nose when in use sometimes but for the price I guess I can't complain
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, MichaelR. We appreciate your feedback and understand that product performance is important. Our team works to provide reliable and affordable appliances, and we value your insights as we continue to improve. If there's anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
Rated 2 out of 5 stars
Cheap product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item cheaply made. The door handle will not last very long before the springs are broken. Save your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, Cheapo. We understand the importance of durability in everyday appliances, and we regret that the quality of the door handle did not meet your expectations. Your insights help us improve, and we appreciate you taking the time to let us know. If there’s anything else we can do to assist, we are here to help. Tine | Insignia Support
Rated 1 out of 5 stars
Not happy with product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in October and starting in January microwave would turn off by itself, start beeping for no reason and just stop working. Then, it would start working agin for a few days and then again stop working, start beeping and then after a few minutes start working again. I am very disappointed in this product and would like a response as to what to do.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Tedlouis. We understand your frustration with the intermittent operation of the Insignia™ - .9 Cu. Ft. Compact Countertop Microwave.
We apologize for any inconvenience this may have caused.
For assistance with this issue, please contact our Insignia customer support team (877-467-4289) for further support. We'll do our best to help resolve this issue. - Mae | Insignia Support
- Pros mentioned:Design, Ease of use, Size
Rated 5 out of 5 stars
Great!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxing the Insignia™ .9 Cu. Ft. Compact Countertop Microwave in Stainless Steel was straightforward. The packaging was secure, ensuring the microwave arrived in perfect condition. Inside the box, along with the microwave, there was a glass turntable, a turntable ring, and a user manual. Setting it up was as simple as removing the protective tape, placing the turntable and ring inside, and plugging it in. The entire process took just a few minutes, and it was ready to go. Using the microwave’s functions is intuitive. The control panel includes preset buttons for popular items like popcorn, beverages, and frozen dinners, making it easy to start cooking with a single press. The time and power settings are also straightforward, allowing you to customize cook times and power levels for various foods. I tested several functions to get a feel for its performance. The popcorn button popped a bag perfectly, with hardly any unpopped kernels. Reheating a cup of coffee took about a minute and a half, and it was evenly heated throughout. Cooking a frozen dinner using the preset button resulted in a meal that was hot and ready to eat in about five minutes. I also used the defrost function for chicken breasts, and it worked well, thawing them evenly without starting to cook them. The stainless steel finish gives the Insignia microwave a sleek, modern look that fits well with other kitchen appliances. Its compact size is perfect for countertops, especially in smaller kitchens or dorm rooms. The buttons have a satisfying tactile response, and the LED display is bright and easy to read. The overall build quality feels solid and durable, ensuring it can withstand regular use. The Insignia™ .9 Cu. Ft. Compact Countertop Microwave in Stainless Steel is an excellent addition to any kitchen, especially if space is a concern. The unboxing and setup are quick and easy, and the microwave’s various functions and presets make it user-friendly. It performs well in reheating, cooking, and defrosting, and its stylish design enhances any kitchen decor. For anyone in need of a reliable, compact microwave, the Insignia model is a great choice.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there, thank you for sharing your detailed experience unboxing and using the Insignia™ .9 Cu. Ft. Compact Countertop Microwave in Stainless Steel. It's great to hear that you found the setup process to be straightforward and that the microwave performed well in various functions. We're glad to know that you found the design to be sleek and modern, as well as the build quality to be solid and durable. We appreciate your positive feedback and are thrilled to hear that the Insignia microwave has become a valuable addition to your kitchen. Thank you for choosing Insignia! -Carlo, Insignia Products
Rated 2 out of 5 stars
Kinda weak.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to run it for 3 minutes to get water hot enough for tea.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even six months in and this thing is already dead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy once cry once
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pooed the bed 3 months later. Worked great at first but blew the breaker and died.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JayW, for sharing your experience with the Compact Countertop Microwave. We're sorry to hear it stopped working after a few months, and we appreciate you bringing this to our attention, it helps us reevaluate quality and reliability. Tine | Insignia Support
Rated 2 out of 5 stars
took it back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The button on the handle was very hard to open the door. My popcorn burned on popcprn cycle. Do not rcamend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback about the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We appreciate your insights regarding the handle button and the popcorn cycle. Your comments are valuable in helping us understand customer experiences and improve our products. We're committed to delivering quality and ensuring satisfaction, so thank you for sharing your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215















