Customer Ratings & Reviews
- Model:
- NS-MW9SS5
- SKU:
- 6568215
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers love the .9 Cu. Ft. Compact Countertop Microwave for its perfect size, overall performance, and ease of use. Many customers appreciate its heating speed and sleek, modern design, especially considering the price. Some customers have noted that the noise levels may be higher than premium models, and a few have mentioned concerns about the door latch, display, and light.
This summary was generated by AI based on customer reviews.
MICROWAVE OVEN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY NEW MICROWAVE OVEN. IT IS WORKING FINE. I WOULD BUY IT ALL OVER AGAIN!
I would recommend this to a friendgreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i needed for the small space that I have
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Chiara, for your wonderful feedback! We're delighted to hear that the Insignia™ .9 Cu. Ft. Compact Countertop Microwave fits perfectly in your small space and meets your needs. Your satisfaction is important to us, and we appreciate you sharing your positive experience. Enjoy the convenience of your new microwave! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Best microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my microwave and it is working well. I'll recommend
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's great to hear! The Insignia microwave is a popular choice for its compact size and stainless steel design. Thank you for recommending it! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Display
Very Basic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A decent enough micro at the price. Its main flaw is that the display is not illuminated and very difficult to see. It also takes too many steps to just re-hat a cup of coffee. Otherwise it's still working after nearly a month
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest review of our Insignia compact microwave. I'm glad to hear that it's been working well for you so far, despite some limitations. We appreciate your feedback about the display being difficult to see, as we understand the importance of clear visibility. We'll take this into consideration as we continue to improve our products. Additionally, we'll pass on your suggestion about streamlining the reheating process, such as reheating a cup of coffee, to make it more user-friendly. Thank you for choosing Insignia and we're glad you've found a decent microwave at an affordable price. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
WORST COSTUME SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.**⭐☆☆☆☆ (1/5 Stars)** "Absolutely terrible experience with Best Buy. I placed an order, only for it to be canceled *without any warning or consultation*. No email, no call, no explanation—just a sudden cancellation. When I reached out to customer service, I was given vague excuses and no real resolution. It’s frustrating and unprofessional to have my time wasted like this. If this is how they treat customers, I’ll take my business elsewhere. Save yourself the headache and shop somewhere reliable."
No, I would not recommend this to a friendDied After 1 Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died after exactly one year after purchase, just out of the one year warranty period. Digital key paid stopped working. I will never again by anything made by Insignia.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the disappointment and frustration caused by the premature failure of your Insignia .9 Cu. Ft. Compact Countertop Microwave. I understand that the digital key stopped working, and unfortunately, it's outside of the warranty period. I appreciate your feedback and want to assure you that we take it seriously. We will pass on your comments to our product development team to help improve our future products and prevent similar issues from occurring. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
utter piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave seemed OK & good value for first year or so. Then the clock stopped working & the touch pad timer gradually stopped working properly (most often used keys broker first). Finally after about 2 years it has developed a mind of its own, turning itself on /off at will. What a piece of junk
No, I would not recommend this to a friendDid not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave the years ago and it had completely died on us. It suddenly started to run on its own. Pretty frustrated as I would have thought this would last at least a few more years. I would spend a bit more money for something higher quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Karen. We apologize to hear about your experience with the Insignia .9 Cu. Ft. Compact Countertop Microwave. We value your feedback and take customer satisfaction seriously. Unexpected malfunctions like the one you described are certainly frustrating. We appreciate you bringing this to our attention. We'll use your feedback to improve our products and services. If you have any other concerns or questions, please don't hesitate to contact our Insignia customer support team (877-467-4289). Thank you for your understanding.- Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with high hopes, not powerful enough, took 3 minutes to heat my small dinner that takes other microwaves 1-2 minutes. Heat distribution was terrible too.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with us. We’re sorry to hear that your Insignia compact microwave hasn’t provided the heating power or consistency you expected, we understand how frustrating it is when meals take longer than they should and still don’t heat evenly. We appreciate you sharing this experience, as it helps us understand where improvements are needed. Our support team can take a closer look at what’s happening and go over troubleshooting with you at 877‑467‑4289 or insigniasupport@bestbuy.com.
Darshan | Insignia