Customer Ratings & Reviews
- Model:
- NS-SDSK-MH
- SKU:
- 6422053
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the easy assembly, adjustable height, price, and sturdiness of the product. They appreciate that the desk is easy to put together, can be adjusted to different heights, is affordable, and is well-made. However, some customers have experienced issues with the motor, defects, control, weight, and cable management.
This summary was generated by AI based on customer reviews.
Haven't unboxed it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even taken it out of the box but keep getting emails requesting a review. here it is. Its in the box.
I would recommend this to a friendDoes Not Raise
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this desk. I bought in July for my new office. Put it together in August and in November raised it for the first time. Raised it a handful of times to stand while working and it will not raise. When I push the button nothing happens. It will go down but not up anymore.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that you are experiencing issues with your desk. It's disappointing to learn that it stopped raising after only a few uses, especially since you purchased it for your new office and assembled it with care. Your experience is important to us, and we will use your comments to improve our products and ensure better quality in the future. We appreciate your patience and understanding. Keith | Insignia Support
- Cons mentioned:Motor
Not worth it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The up button went out. The motor still goes down, but I can no longer raise it. Owned ~7 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Adjustable Standing Desk, NoLongerStanding. We appreciate your feedback and will use it to enhance our products and services. If there's anything else we can assist you with, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-adjustable-standing-desk-with-electronic-control-47-2-black/6422056.p?skuId=6422056
WorkFromHome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product might be very good still I faced issue from beginning. Best Buy doesn’t helped me .
I would recommend this to a friendMotor stopped after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor stopped after 14 months. It was fine before that, this the two stars, but even at the decent price I would like something to last more than the one year warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kellen,
Thanks for taking the time and effort to leave a review with our Insignia™ - Adjustable Standing Desk with Electronic Control - 47.2" - Mahogany. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Defective and cant exchange
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bouth this desk as part of the "Deal of the Day" and one of the legs does not fully extend or compress so there is about a 4" difference in height between the left side of the desk and the right. I reached out to the manufacturer and they told me to return it to the store, but the store wont replace the desk for the same price I bought it for and they dont have it in stock. Such a waste and bad business.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for letting us help you in hard situations as this one. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products.
We would love to check this situation further with you, so please feel free to contact us, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
No recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about a year. It just stop working. Never use it as much. Maybe one or twice a week. Looks like the bottoms were cheap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandondanielL,
Thank you for the review. We do apologize if the product did not last. For us to assist you please contact us at (877) 467-4289.
Insignia Support,
Renee
Disappointed that it doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked 1 star only because the electronics don't work. I setup the table but I couldn't make it rise. The electric box shows a green light but when I press the up button, it does nothing. If I press the down button it makes a clicking sound at least. But I don't know what to do with a table that doesn't rise like it's supposed to.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Adjustable Standing Desk. We appreciate your feedback and are committed to improving our products and services. Your comments are valuable to us, and we will take them into consideration to enhance the functionality and reliability of our standing desks. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-adjustable-standing-desk-with-electronic-control-47-2-black/6422056.p?skuId=6422056
Is it a dud, out of the box?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Trying to get support but it is confusing. Pretty but a tad low because it never raised. Ugh!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We sincerely apologize for the inconvenience you've faced with our product and the confusion in getting support. We understand how frustrating it can be when a product doesn't work as expected and the support process feels overwhelming. We are committed to improving our support services to make them more user-friendly and efficient. Your feedback is valuable in helping us identify areas for enhancement and ensure a better experience for all our customers. Keith | Insignia Support
Decent but was broken in the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Desk works but top was damaged in the box. Looks as if it was either stood on or dropped. I’ll end up replacing the broken top with a better one at some point. Wish I had assembled sooner in which case I would have returned it.
No, I would not recommend this to a friendPay attention to the minimum height
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literarily no thought was put into the height dimensions when making this table. The minimum height you can lower it to is 28 inches, and believe me folks, that will be a problem for you after a while because it is too high, and you will be forced to crane your neck upwards when you sit. Wish i could return it but its too late. I will have to get a replacement now. Garbage
No, I would not recommend this to a friendBest Buy Service Stinks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with Best Buy support. Had poor experience in the store. Cannot find an email to contact Best Buy Corporate. Best Buy Totaltech rewards member. Best Buy Elite Plus member. Only chat and phone - BB corporates way of not having to address issues or document problems. Don’t believe me - try to send them en email or file a written complaint. Review my words and make your choice Unhappy Best Buy Elite Plus member …….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BestBuyNotGood,
We're sorry for your experience. Your feedback is important to improve our customer service.
Insignia Support
Lea
https://www.insigniaproducts.com/
Dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please stay away. I bought it a year back and now it is not working. Called for repair since i have a membership but told this item is not covered. Wasted money on junk!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ravik,
We are very sorry to read that the product is no longer working. I know how inconvenient this must be to you. We would be more than willing to assist you and checl for available options. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only giving a 2 because I purchased on 10/6 and up button stopped functioning. Returned desk. Anticipating ordering another one. Giving it a 2nd try.
I would recommend this to a friendNot working after assemble
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 hour assemble, it worked only for about 10mins, then it only works when I pushed the going down button not for the going up button. I have to carry to heavy thing back to store, very unpleasant experience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the Insignia™ Adjustable Standing Desk. It’s frustrating to invest time and effort into assembling a product only to encounter such issues I recommend reaching out to customer support for assistance or to check if the product is still within the warranty period. Your feedback is valuable, and it helps improve the quality of products. Thank you for sharing your experience! Jeth| Insignia Support. https://www.bestbuy.com/site/insignia-adjustable-standing-desk-with-electronic-control-47-2-black/6422056.p?skuId=6422056
Good value (if you ever get it)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this over a month ago and haven't gotten it, let alone any updates on the product. I emailed the shipping company with no response and the tracking update for the past month has shown it is in Plano and hasn't moved. I checked today and the tracking number isn't there anymore. I got the mat so the address is right. Don't order this desk unless you want to spend money and never get it delivered.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was simple to put together, but holding the up or down button for more than a second or so would cause it to go back to it's original position. Died completely after about 3 months of light use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to cause the trouble. Could you please take the reset function of control box? Press the DOWN button till to the lowest, then resume work ok. The control box could start working normally.
A missing cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Try to avoid buying anything from bestbuy. One department will tell you they are able to send the missing part and after 3 hours, the other department tells you the can't. You have to dismantled a hundred pound desk and send it to the manufacturer for a new desk. Great job bestbuy. I will avoid anything from you company.
No, I would not recommend this to a friendBad online service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star for online chat service. Nothing but lazy respond. One hang up and one "check out the website/phone number" So why to give the online chat option at all???
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BaBa,
Thanks for taking the time and effort to leave a review about our Insignia™ - Adjustable Standing Desk with Electronic Control - 47.2" - Black (NS-SDSK-BL). I am really sorry to read about your experience. I know that was very dissatisfying. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
BE CLEARER ABOUT EVERYTHING WE'RE NOT MINDREADERS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, nothing extraordinary. My peeve is that the website indicated that it was available for pickup when it wasn't. It was available for pickup 6 days later, but not when we ordered it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Notkidding!
Thank you for taking the time to review our Insignia - Adjustable Standing Desk with Electronic Controls, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support