Customer Ratings & Reviews
- Model:
- NS-PA3BT5A2B22
- SKU:
- 6500986
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ease of use, reliable Bluetooth connectivity, and compatibility of this USB adapter. Many appreciate its small size and performance, noting that it works well with various devices and operating systems. While some experienced occasional connection or signal issues, the overall feedback highlights its affordability and effectiveness. The adapter's strong range and simple installation are also frequently praised.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an open box version in "excellent" condition yet it didn't work.. Had to return it and get another one from Asus, which works like a charm.. My advice, spend a bit more on a more established brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia™ Bluetooth 5.0 USB Adapter. We're sorry to hear that the product did not meet your expectations.
We appreciate your honesty and understand your frustration with the open box item not working as expected. Your feedback is valuable and helps us improve our products and services. If you have any further concerns or need assistance, please reach out to our customer support team. We're here to help and ensure you have a better experience with our products in the future.
Loses connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range is short along with a spotty signal. Will connect for all of 10 seconds then disconnect.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for providing your feedback on the Insignia™ Bluetooth 5.0 USB Adapter. We appreciate your thoughts and understand that a strong and stable connection is essential for a good user experience. Your insights are important to us, and they help us in our ongoing efforts to enhance our products. We appreciate your engagement and hope for a smoother experience in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986
- Cons mentioned:Connection
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a terrible connection. Pretty much useless and unusable. You get what you pay for I guess...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertH! We are truly sorry to hear that you are experiencing connectivity issues with our Insignia™ Bluetooth 5.0 USB Adapter. It is disappointing to hear that the product is not meeting your expectations and we understand how frustrating that must be. This is not the quality of product that we want to provide to our customers. Please reach out for assistance covered by the manufacturer’s warranty at 1-877-467-4289.
JC | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986
Driver error
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried it on two computers running Windows 11 and it didn’t work on either. I followed the instructions of running Windows Update twice, but no luck.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with the Insignia™ Bluetooth 5.0 USB Adapter. It’s disappointing to hear that it didn’t work on your Windows 11 computers despite following the instructions. Your feedback is valuable and helps us identify and resolve issues to improve our products. If you haven’t already, please reach out to our customer service team for further assistance or to explore other solutions. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986
- Cons mentioned:Connection
sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wont ket you remive devices after pairing then and just a hassle in general
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi manny!
Thank you for taking the time to review our Isignia™ - Bluetooth 5.0 USB Adapter for Laptops and Desktops Compatible with Windows 8.1, 10, and 11 - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
No
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak signal. Didn’t work at all for my use case. Save your money and get a direct connection (PCI-e chip$
No, I would not recommend this to a friendDo Not Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This literally functioned for less than 24 hours - total waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Gassy, for sharing your experience with the Insignia™ Bluetooth 5.0 USB Adapter. We regret that the adapter did not meet your expectations and understand how frustrating that must be. We appreciate your honest feedback and encourage you to reach out to our support team for assistance. Your input is valuable and helps us improve our products. Tine | Insignia Support
Short distance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it works, however i can’t sit more that 5 feet away from where the device is plugged in
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vinlicmoon30,
Thank you for taking time to write a review our Insignia™ - Bluetooth 5.0 USB Adapter for Laptops and Desktops Compatible with Windows 8.1, 10, and 11 - Black. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Works but not for my equipment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt connect my steelseries headset or mouse to it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize that you experienced difficulty connecting your SteelSeries headset and mouse to our device. We strive to provide products that are compatible with a variety of accessories, and we are sorry that this was not the case for you. We will work to improve the connection process for future customers. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986
Beats solos not discoverable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an older computer and in my settings it is discovering other Bluetooth devices, including my iPhone, but not my new wireless solo beats.
No, I would not recommend this to a friendOutdated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work as intended. Driver software online out of date.
No, I would not recommend this to a friendMid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but it’s kinda unreliable tbh, would not rec
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ethan, I apologize for any dissatisfaction you may have experienced. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Does not work with PSVR2
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with PSVR2. Requires controllers to be plugged in even with this plugged into the motherboard.
No, I would not recommend this to a friendCheap materials
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product physically disintegrated over the course of a year of normal use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about the issue with your product. We understand how disappointing this must be. Please reach out to our customer service team at 1-877-467-4289. They will assist you with your warranty claim and help resolve the issue as quickly as possible.
- Carl | Insignia Products
Mouse USB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was obviously led to the wrong product. I needed a mouse transistor. And if this is what I need it was not easily connected. I still can't use it. It was a waste of money. This product gets no stars from me
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LatrisaD,
Thank you for taking the time to leave a review of our Insignia™ - Bluetooth 5.0 USB Adapter for Laptops and Desktops Compatible with Windows 8.1, 10, and 11. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A title
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work for my Xbox to try and get Bluetooth.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Bluetooth 5.0 USB Adapter. We're sorry to hear that it didn't work for your Xbox.
We understand how important it is for your devices to connect seamlessly. While this adapter is designed to work with laptops and desktops, it may not be fully compatible with all gaming consoles. We recommend exploring alternative solutions that might better suit your needs. Our customer support team is available to help you find the best option for your setup.
We appreciate your feedback and are here to assist you further. Thank you for choosing Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986
Nope nope nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never was able to get it to work some type of driver issue or something tried gave up afters hours. I dont recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
1. Need make sure your PC's operating system: 32/64 bit Windows® 11 or Windows® 10 and Windows 8.1.
2. Make sure your computer is connected to the Internet/Windows update enable.
Never worked for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My PC cannot identify this and cannot connect it to anything. Product returned.
No, I would not recommend this to a friendNot with Windows 11 Pro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For whatever reason, this dongle would not operate properly with Windows 11 Pro. The drivers offered did not fix the issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Skitz. Thank you for writing a review about our Insignia Bluetooth USB Adapter for LAptops and Desktops. I apologize that the dongle would not operate properly with Windows 11 Pro. I know how inconvenenient this must be for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Locks up continuously
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few minutes of use it locks up and has to be removed and then reinserted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you've experienced with our product locking up after a few minutes of use. It's essential that our products provide reliable performance, and we regret if this was not the case for you. This issue may be related to various factors, including compatibility or software issues. We recommend reaching out to our customer support team for further assistance and troubleshooting steps. Your feedback is valuable to us, and we'll use it to improve our products and services. Thank you for bringing this matter to our attention, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986