Customer Ratings & Reviews
- Model:
- NS-PS5CHRG2
- SKU:
- 6447536
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the quick and easy charging, convenience, and sleek design of the Dual Controller Charging Station for PlayStation 5. They appreciate being able to charge multiple controllers at once and find it to be a great value for the price. Some customers have experienced minor issues with compatibility, power source, placement, and alignment, but overall, the product is well-received.
This summary was generated by AI based on customer reviews.
Poor build.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging cable broke at the connector end and since the end attached to the unit is not removable the whole thing is useless now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review for our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the set up of the charging station of this brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
It is important for us to know your feedback so we can continue to make this product great and more convenient to our valued customers like you. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Controller charger
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this product aftre a month of use will not always charge both the controllers
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Does not clip on charger.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It charges but doesn’t click on there so it is not secured. It’s just laying on the charger meaning all you have to do is touch it and it falls off.
No, I would not recommend this to a friendBuy the right one.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These look nice, but they stay charging and mess up the battery on your controllers if you do not take them off. Be careful.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Czar,
Thanks for taking the time and effort to leave a review our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Not worth buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger station is what I expected. Requires installation in the front of the PS5.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Dual Controller Charging Station for PlayStation 5! If you need assistance for product compatibility and info. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Power source
No power brick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No power brick on the box and I didn’t have a compaTible one. Very super disappointed.
No, I would not recommend this to a friend Ps5 charger
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You only have one place to plug it in and its i n the front USC slot.
I would recommend this to a friendElectronics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t work properly the controller doesn’t sit on it right for it to charge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Controller Charging Station for PlayStation 5. We apologize for the inconvenience you've encountered with the controller not sitting properly for charging.
We take your feedback seriously and are committed to improving our products. To help resolve this issue, please try the following steps:
1. **Ensure the charging station is on a flat, stable surface** to prevent any misalignment.
2. **Check the charging contacts** on both the station and the controller for any debris or dust that might be interfering with the connection.
3. **Gently place the controller** onto the charging station, ensuring it aligns correctly with the charging contacts.
If the problem persists, please don't hesitate to reach out to our customer support team. We're here to help and can offer alternative solutions to ensure you have a reliable and functional charging experience.
Your satisfaction is important to us, and we appreciate you choosing Insignia™. We're dedicated to making sure our products meet your expectations. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-dual-controller-charging-station-for-playstation-5-black-white/6447536.p?skuId=6447536
Bad charging station…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge the controllers. Will charge for a minute then will stop. It doesn’t seat the controller properly and honestly doesn’t work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ShannaK,
Thanks for taking the time and effort to leave a review about our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White (NS-PS5CHRG2). I'd like to apologize for the situation that you're experiencing with one of our products. I know it can be dissatisfying. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Defective doesn't charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back portion doesn't charge like a month and 2 days later. Too late to return it now Output both controllers on the charger and the one in the back would not charge
No, I would not recommend this to a friendDamages batteries
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but since using it my battery life on my controllers has fallen in half of what they used to be the only thing that changed was using this device.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the decrease in battery life you've experienced with your controllers since using our device. We understand the importance of battery longevity for an uninterrupted gaming experience, and we apologize for any inconvenience this has caused you. While our device is designed to enhance your gaming experience, we'll certainly investigate any potential impacts on battery performance. Your feedback is valuable, and we'll use it to improve our products and ensure they meet our customers' expectations. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-controller-charging-station-for-playstation-5-black-white/6447536.p?skuId=6447536
Stopped working within 3 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this product for 3 months. The front port stopped charging recently. The back port still charges.
No, I would not recommend this to a friendInsignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase for nephew but not have used yet so be continued
I would recommend this to a friendNot a good ps5 charger
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues charging ps5 controllers. The control will sit on the charger for hours or even day, just to be completely dead when taking it off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your device, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
If I were to be honest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective the first week i used it. The lights kept blinking (not charging btw) and tried to troubleshoot and there was not clear answer. So buy sony brand and dont cut the corners.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Name,
Thank you for taking the time to review our Insignia™ - Dual Controller Charging Station for PlayStation 5, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage doesn’t charge half the time and the controllers barely fit
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Fray808,
Thanks for taking the time and effort to leave a review about our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White (NS-PS5CHRG2). We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs. If you have any more questions or concerns, please use the link below to reach us.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Don't buy this.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charging station wound up in the garbage a few weeks after we bought it. It didn't charge
No, I would not recommend this to a friendNot compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do not work on the dual sense controllers although it says that it works on ps5 controllers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Robb,
Thank you very much for taking the time to review our Insignia™ - Dual Controller Charging Station for PlayStation 5 - Black/White. I know that this could be an unfortunate situation that these do not work on the dual sense controllers although it says that it works on ps5 controllers, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Hard to use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works until it breaks and it's hard to connect controllers to.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that you experienced difficulties connecting controllers to our product. We are constantly working to improve our products and user experience, so we appreciate your input. Please reach out to our customer service team for assistance with any issues you may encounter in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-controller-charging-station-for-playstation-5-black-white/6447536.p?skuId=6447536