Customer Ratings & Reviews
- Model:
- NS-RCFNA-21
- SKU:
- 6418140
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use and overall performance of the Fire TV replacement remote. Many find it to be a great replacement remote that is compatible and connects easily. Some customers have noted issues with the battery life, while others have mentioned concerns about the button layout.
This summary was generated by AI based on customer reviews.
Wrong item sold to us.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sales Rep wasnt helpful and gave us an ooen box item that in no way was compatible with the TV we bought it for. He looked up our TV purchase to verify the exact type and still sold us an incompatible remote. We are bringing it back but left for several weeks to see family. We pray we'll be abke to replace for the right one or refunded.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Fire TV Replacement Remote. We truly value your feedback, as it helps us to better understand our customers’ needs. It’s great to know you are taking the time to ensure you get the right remote for your TV, and we appreciate your patience as you resolve this. We aim to provide excellent service, and we hope your experience moving forward is a positive one! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/6418140.p?skuId=6418140
S happens
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as the original but is better then the other one I purchased
I would recommend this to a friendRemote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original remote stopped working so I got a replacement. In less than a month that stopped working just like the first one. It all stopped working on the left side of the remote. Couldn't get the sound buttons to work. It wouldn't turn off the TV etc.
No, I would not recommend this to a friendRemote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this product because it did not work for my tv
No, I would not recommend this to a friendA little disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it was nice to find a control that was compatible with our TV, the center button went bad after a month of use on the previous on purchased. Good thing that it was a Best Buy item that was warranted for a year, it was convenient to get a replacement quickly.
I would recommend this to a friendDrains my batteries
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My remote needs new batteries daily. I have tried all the tips online but nothing fixes the issue, I called Best Buy and they won’t talk to me about it unless I pay $100 service fee.
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cut the cable tv cord and went with YouTube TV. You have to ask Alexa to connect you and that doesn’t always work. Sometimes you have to start and restart the tv. It’s very frustrating. It just doesn’t work well
No, I would not recommend this to a friendToshiba Fire TV Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work for my Toshiba Fire TV, not sure what the issue was with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ Fire TV Replacement Remote. We’re sorry to hear that it didn’t work with your Toshiba Fire TV as expected—that can definitely be frustrating.
Compatibility can sometimes vary depending on the specific model of the TV. We recommend checking the model number of your Toshiba Fire TV against the list of supported devices, which can usually be found on the product packaging. If you’re still unsure, our customer support team would be happy to help confirm compatibility. We appreciate you sharing your experience and hope to help you find a solution that works. Ivy | Insignia Support
Very poor instructions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of trouble getting this work because instructions were inadequate. Had enormous difficulty getting instructions from Insignia (Best Buy product). This is the third one. Hope it keeps working. Wrote to Best Buy but they never responded. Not good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Customer,
I'm deeply sorry to read that you had a hard time because the instructions were insufficient. Here at Insignia we love to learn from our customers' experience. Please, let us know in case you need more help.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Would give zero stars if I could
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this remote for 2 weeks before it stopped working consistently. When we initially purchased it it was great. No programming, just worked immediately. Then it worked sometimes, and now it doesn’t work at all. It’s been a 1.5 months and it’s trash and I can’t return it. For $30 I expect more and am extremely dissatisfied.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Stephanie,
Thanks for taking the time and effort to leave a review with our Insignia™ - Fire TV Replacement Remote for Insignia-Toshiba-Pioneer - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Quit working after one week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote worked for about a week and then randomly stopped working. We tried replacing batteries, we google how to reset and repair the remote, etc., and nothing worked. I can’t take it back because I don’t have the box or receipt.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our Fire TV Edition Replacement Remote, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Not for Fire Stick.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesnt work for a Fire Stick. Lost my remote and needed a replacement. This was recommended by a staff in store. The instructions say: On TV, click settings, and pairing etc.... I cannot click on my TV as I have... . . No. Remote. I found Amazon reviews explaining this remote is for a Fire TV only. Not a Fire Stick. So I'm returning this. I'm sure somehow it probably works fine with a Fire TV. Dont know how you can click settings on a tv without a remote to pair the new one though.
No, I would not recommend this to a friend-
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Didn't sync properly. Sound doesn't sync. Slippery; hard to hold. Best Buy service stinks. Won't service a 39" smart TV unless I bring it in. I'm 83 years old! I will NEVER set foot in Best Buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DonnaS,
Thank you for taking the time to leave a review of our Insignia™ - Fire TV Replacement Remote for Insignia-Toshiba-Pioneer. We apoligize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. To further assist you, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Remote problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working three weeks after I bought it had to buy another one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SheilaW, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well then it stop working....i dont like it honestly
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the product stopped working for you and that you're not satisfied with your experience. I understand that it's frustrating when a product doesn't perform consistently, and I'll make sure to pass on your feedback to our team. We'll take your concerns into consideration as we continue to improve our product and service. If you're willing, I'd be happy to try to resolve the issue or provide a refund/exchange option for you. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/6418140.p?skuId=6418140
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved until it stopped working after 2 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, EvaJ, for letting us know about your experience with the Fire TV Replacement Remote. We’re sorry it stopped working so quickly after purchase, and we know how disappointing that can be when everything starts off working great. We appreciate your review and will continue working on durability in future models. Tine | Insignia Support
- Pros mentioned:Ease of use
excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This control is excellent. very effective and easy to synchronize with my tv
I would recommend this to a friend Not a good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last long. Got a new one because of the warranty and it doesn't seem like this will last long either and will probably have to take this back soon. When you push a button for a selection, seems like sometimes it has a hard time connecting and that is the problem I had with the other one until it wouldn't make connection at all at just stop working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Junior!
Thank you for writing a review about our Fire TV Replacement Remote! We know how frustrating is that your remote stopped working. We would love to check this situation further with you! Feel free to contact us at the link below to get assistance with your unit.
Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Don’t do it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this August 4 2024 it died by October 24. Just past the return point. I bought from here cause I thought it wouldn’t be a knock off cheap item… I was wrong.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the item stopped working just past the return point. It’s disappointing to know that it didn’t meet your expectations and that you felt it was a knock-off. We take your feedback seriously and would like to make this right. Please reach out to our customer service team so we can assist you with a solution. Your satisfaction is important to us, and we apologize for any inconvenience this has caused.
Keith | Insignia Support
I loved it but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get it to pair with my tv. I tried YouTube videos and tried step by step. I ended up replacing it with a fire stick tv remote. My tv couldn’t pair with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the replacement remote for Insignia-Toshiba. I am sorry to read that you had issues when trying to pair it. Kindly contact us if you are having this issues.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us