Customer Ratings & Reviews
- Model:
- NS-RCFNA-21
- SKU:
- 6418140
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use and overall performance of the Fire TV replacement remote. Many find it to be a great replacement remote that is compatible and connects easily. Some customers have noted issues with the battery life, while others have mentioned concerns about the button layout.
This summary was generated by AI based on customer reviews.
Worked.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works on Toshiba Model #55LF621U21. This model is not listed for compatabilty but it does work. Install batteries and your good to go.
I would recommend this to a friendfire tv voice remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.arrived as advertised. overpriced product works fine
I would recommend this to a friend- Cons mentioned:Battery life
Insignia Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the insignia tv less than a year ago for the last four months. I been having problem with the remote control. The quality of the remote is very cheap you have to change the batteries out every four days.Insignia need to make better and quality remote to go up with their TVs because you shouldn’t have to be purchasing a remote to your TV less than a year so I require you all to replace the remote free of charge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RosettaS,
Thank you for taking the time to review our Insignia™ - Fire TV Replacement Remote for Insignia-Toshiba-Pioneer - Black. We're very sorry to read you are experiencing this issue with one of our products. We would be more than willing to assist you and check for available options. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought 2 of these remotes in the last 60 days. Both did the same thing. Out of the blue all of the buttons stopped working except for the power on button. Without the ability to change channels the power on/off is basically useless.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia™ Fire TV Replacement Remote. We're truly sorry to hear about the issues you've encountered with the buttons becoming unresponsive. This is certainly not the experience we want for our customers, and we apologize for the inconvenience.
We take full responsibility for this problem and want to help resolve it. Please reach out to our customer support team so we can assist you with troubleshooting steps or arrange for a replacement if necessary. Some common fixes include re-pairing the remote, checking for any obstructions, or resetting the remote.
We appreciate your feedback and are committed to improving our products and services based on your valuable input. Thank you for giving us the opportunity to address this issue. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/6418140.p?skuId=6418140
Malfunctions after a few months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months of normal use, buttons will randomly stop working. The warranty is not honored without a receipt which i didnt expect to need to keep. I wish there were other replacement options because thjs is overpriced garbage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the issues you've encountered with the buttons and the warranty process. Your feedback is important to us, and we will use it to improve our products and services. We appreciate your honesty and understand your frustration. Keith | Insignia Support
I ordered two Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review. a person hired by Best Buy not Best Buy. we got an argument over the phone because I wasn’t home. then she saw a picture of them remote control next to my door white  package. she took the picture by my door and it was never there we got an argument on the phone then she blocked me, don’t have anybody at Best Buy delivered they are outside sources will steal from you
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I am sorry to hear about your negative experience with the delivery service through Best Buy. It is truly unfortunate that there was a misunderstanding between you and the delivery person. I would suggest reaching out to Best Buy customer service to address this issue and hopefully find a resolution. It is important to remember that not all delivery personnel represent the company themselves but are often contracted by outside sources. Thank you for sharing your feedback and we hope this situation can be resolved promptly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/6418140.p?skuId=6418140
lost in space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.our old one lost the voice control feature so we got a new one. Guess what...no voice control. we ordered one on line and they lost it. This was our second attempt. would not buy this brand tv again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there! Thank you for writing a review about our Fire TV Replacement Remote! We know how frustrating is that your remote voice control did not seem to work. We would love to check this situation further with you! Feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Mary
www.insigniaproducts.com
…it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote works, but the back was already broken when I purchased it. The back falls off constantly, so annoying!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Insignia TV Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To use the remote I must remove the batteries and then it will work.
No, I would not recommend this to a friend $30 and no batteries?!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$30 for a TINY remote is already ridiculous and insignia couldn't be bothered to include even cheap batteries?! What utter CONTEMPT.
No, I would not recommend this to a friendDoes not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Toshiba 32lf221u19 fire tv. Will replace remote if one still is made for this tv or replace tv. Tv is only two years okd.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JCWJR,
Thanks for taking the time and effort to leave a review our Insignia™ - Fire TV Replacement Remote for Insignia-Toshiba-Pioneer - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Need help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wont pair to my insignia fire tv at all i can only do ok and back
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I’ve bought this remote in one week. Worked the first 6 hours then stopped.
No, I would not recommend this to a friend