Customer Ratings & Reviews
- Model:
- NS-XB14KRMT
- SKU:
- 6407891
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Media Remote for its ease of use, affordability, and functionality. They appreciate the convenience of controlling their Xbox without the need for a controller, especially for streaming shows. However, some users have expressed concerns about the remote's line-of-sight requirement and the need for direct pointing, as well as its build quality and use of infrared technology.
This summary was generated by AI based on customer reviews.
Would not recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As other reviewers have mentioned, unless you are in eyes view of the console and can point the remote directly at it, it works! But other than that, it’s a paper weight.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Andre.
I apologize for the experience that you had with this Media Remote for Xbox Series. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
You should buy new one not open box item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this remote but I bought this one with open box item so the packaging of this remote is so bad looks like from trash can. The built quality is satisfied.
No, I would not recommend this to a friendControls the xbox but not the tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in hopes that the volume controls would be programmable to the tv. It's not.
No, I would not recommend this to a friendNot convenient enough to be worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to point it at the Xbox to get it to work, kind of defeats the purpose of having a remote if it is less convenient than just using the controller
No, I would not recommend this to a friendNever worked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even worked. Only a couple buttons would register some of the time.
No, I would not recommend this to a friend- Cons mentioned:Range
Insigna remote.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t get signal unless standing from around 3 ft away.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Nooooo
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Remote is garbage hahahaahahahahaahahha.
No, I would not recommend this to a friend Not very good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have difficulty using this remote. I should have returned it to the store.
No, I would not recommend this to a friendnot what i hoped for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky and not very user friendly. You have to point it exactly at the Xbox for it to work.
No, I would not recommend this to a friendIt’s ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is ok,sometimes you need to press the buttons a couple times
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I understand that you need to push the buttons a couple of times for them to respond. Please know that you are more than welcome to contact us on the link below, and we will gladly assist you with this situation.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing is junk. I am a fan of most all Insignia products, but this one is a dud. Could not get it to configure right on the Series X for the life of me. Finally said it wasn't worth it, but unfortunately I am out of the return policy so can't return it. Went right in the garbage.
No, I would not recommend this to a friendA cheap remote.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is made out of very cheap plastic. The battery door is loose. The IR blaster is not very strong. Need to point directly to the Xbox to register any button press. Just get something else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kide,
Thank you for taking the time to review our Media Remote for Xbos Series X, we're very sorry to read you are experiencing this issue with one of our products. I know that this could be an unfortunate situation. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
XBOX Media Remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The response time was very slow. The connection was IR and you have to be directly in from of the XBOX. I wish Bluetooth was an option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Media Remote for Xbox Series X | S & Xbox One - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Doesn't work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to get it to work. No matter what I do. Will call tech support and update my review after.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi William. Thank you for writing a review about our Insignia Media Remote. We know how frustrating it is that cannot seem to get it to work. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still uses radio so you have to point it directly At the Xbox. Not what I thought
No, I would not recommend this to a friendDont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to work with the xbox one X. Had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia- Media Remote for Xbox Series X | S & Xbox One - Black. I understand how exciting a new purchase can be and how upsetting it is that it refused to work with the xbox one X, that's why I would kindly ask you to contact us if you ever encounter another issue with your product, we'll be more than happy to provide any needed assistance.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A horrible xbox remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to connect this it would not connect, There is no A B X Y on this remote This remote was a waste of my money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - Media Remote for Xbox Series X | S & Xbox One - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Garbage remote control do not purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote control is absolutely trash it does not work on the xbox at all! I would absolutely never recommend this remote control for the Xbox X.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Media Remote for Xbox. I understand it didn't work and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below tor each us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Dead after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 30 days ago. No longer works, even with new batteries.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - Media Remote for Xbox Series X | S & Xbox One - Black! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Shella
www.insigniaproducts.com/support
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect very well takes forever for it to do anything.
No, I would not recommend this to a friend