Customer Ratings & Reviews
- Model:
- NS-XBXS9PC
- SKU:
- 6436784
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent battery life and convenient charging capabilities of the Play + Charge Kit for Xbox Series X | S, highlighting its ease of use and compatibility with various controllers. Many appreciate the included cable's length and the kit's affordable price. The product's performance and snug fit are also frequently praised.
This summary was generated by AI based on customer reviews.
Needs update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this on my xbox series x controller I purchased to play some games on pc. If it's not plugged in with the usb-c cord it will turn off or disconnect for 3-5 seconds.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize about your experience with your Play & Charge Kit. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 3 months and then didnt hold a charge for more than 10 minutes. Junk save your money
No, I would not recommend this to a friendBuzzing sound while charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This makes a buzzing sound when playing and chsrgjng. It is annoying to party members although I can’t hear it, they can through voice chat.
No, I would not recommend this to a friendDon't know if battery is actually charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No indication that the battery is actually charging. Returned
No, I would not recommend this to a friendXbox controller charger
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this again at all or Recommend to Nobody
No, I would not recommend this to a friendDoesn't work at all.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a new Xbox controller I use on PC. Put the battery in the controller, plug in the USB cable and wait. Eventually I unplug it and after about ten minutes my controller disconnected. I press the Xbox button to pull up the widget and it shows this battery is dead. I plugged it in overnight and the same thing happened. It seems the battery is completely and totally defective.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Play + Charge Kit for Xbox Series X | S! We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Underwhelming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge directly into the battery so I had to return
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GhotiFish,
Thank you for taking the time to review our Insignia™ - Play + Charge Kit for Xbox Series X | S - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Surprise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cord is finicky, plug in feels like a Lego block. Highly average at best
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Waduhek,
Thank you for the honest review. That's good to hear that you are happy with our product. Rest assured we are working to improve this product. For any questions,do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Compatibility Needs Revision.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box says that it can be used with xbox one controllers however the plug in and the battery didn't match my xbox one controller.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the misleading information on the packaging. Compatibility issues can be frustrating, especially when the product doesn’t work as expected. Please reach out to our insignia or best buy customer support team for assistance. We appreciate your feedback and will work to improve our product descriptions to prevent similar issues in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-play-charge-kit-for-xbox-series-x--s-black/6424527.p?skuId=6424527
Does not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 3 months ago and already cannot hold any charge despite minimal use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jack,
Please accept my apologies on the behalf of Insignia Support for the inconvenience caused. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Cable Connectivity Failures Frustrate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be blunt, the cable is terrible. It doesn't maintain connectivity and touching the cable at all may disrupt it. It took me a bit to determine the cable was actually the problem and not something else. Combine that with Best Buy's no returns after 15 days policy and you have a waste of money. Cheap garbage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Xyon,
Thank you for writing a review about our IInsignia™ - Play + Charge Kit for Xbox Series X | S - Black. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Garbage NiCd battery - skip it and get the origina
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery came packed loose in the cable coil/bubble bag. Box did not appear to have been opened before. Immediately noticed it doesnt seem to hold charge. Get maybe an hour max out of it before dead, over several charge/discharge cycles. Spend the extra and get the genuine battery from Microsoft.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JasonR,
We appreciate your feedback about this product. It important so we can make sure that this will not happen again to our valued customer's like you. If you need further assistance, please contact Insignia 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Would charge fully
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was what it was supposed to do. BUT it never fully charged the week that I had it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nathjo,
Thank you very much for taking the time to review our Play + Charge Kit for Xbox Series X. I am sorry to read this kit is not working as expected for you and it is not fully charging your controller.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
No Charge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! It will not charge on the first day of receiving it.
No, I would not recommend this to a friendnever again.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery stopped charging after barely months of use. One day the battery just stopped charging and no matter how long I charged it as soon as I disconnected the cable the controller would shut off as if the battery was dead. 0/10 would not recommend, buy Duracell instead.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Play + Charge Kit for Xbox Series X | S! We know how frustrating is that your rechargeable battery stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Charge ans chuck.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already won't take a charge. Not good on reliability.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TryMyPod,
Thank you for the review. We do apologize if the product did not work. For us to fix the issue please give us a call at 1 (888) 237-8289.
Renee
Insignia Support
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible batteries. They only lasted around 2 weeks. After that, the charge would only hold for 10 minutes before asking to be recharged again. I could not leave the controlled plugged in because it would turn off, even though it was plugged in. Do not waste your money on this. save a little more and buy the official xbox battery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Zamael, thank you for taking the time to leave a quick review of the Play & Charge Kit for Xbox Series X. I am sorry to read that you are having power issues with your product, please feel free to give us a call at 1-877-467-4289 so we can review your warranty together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Doesn’t hold a charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These batteries do not hold a charge. I bought a new Xbox series x controller and 2 of these batteries. I’ve tried charging with different cables, different USB ports etc. Read other reviews online. This is a common problem for these batteries. Buyer beware. Maybe you are luckier than I am but I got 2 duds!!
No, I would not recommend this to a friendBad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery stopped charging and working afyer a month of purchasing the item
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Play + Charge Kit for Xbox Series X | S. We're glad you chose our product, and we appreciate your feedback regarding the charging issue. Your insights are important to us and will be beneficial as we strive to enhance the quality of our offerings. Thank you for reaching out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-play-charge-kit-for-xbox-series-x--s-black/6424527.p?skuId=6424527
Wasted my money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works for an xbox series x not series s not worth buying .
No, I would not recommend this to a friend