Customer Ratings & Reviews
- Model:
- NS-XBXS9PC
- SKU:
- 6436784
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent battery life and convenient charging capabilities of the Play + Charge Kit for Xbox Series X | S, highlighting its ease of use and compatibility with various controllers. Many appreciate the included cable's length and the kit's affordable price. The product's performance and snug fit are also frequently praised.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last more than 3 months. poor quality. Buy XBOX only
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback. We appreciate your insights regarding the Insignia™ Play + Charge Kit for Xbox Series X | S. Your experiences are valuable to us as we strive to enhance the quality and performance of our products. We’re committed to providing a positive experience for our customers and genuinely appreciate your input. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-play-charge-kit-for-xbox-series-x--s-black/6424527.p?skuId=6424527
Dead out of the Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe others have more luck with these but store brand items never work for me and this was no different. First it didn't take a charge, I fiddled with it and it started "charging" but after 2 hours the battery didn't budge. Bought the Microsoft one and it charged perfectly fine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!,
Thank you so much for writing a review for our Play & Charge Kit for Xbox Series X | S, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Won't fit in controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got a new XBox Series X and bought this to use with it. I spent about 3 minutes trying to get the battery into the compartment and there's no way it will fit...returning and will wait for an official Microsoft Battery Kit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced getting this Insignia™ - Play + Charge Kit for Xbox Series X | S - White. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cord length good but battery life not so much.....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Play & Charge Kit for Xbox Series X S. I understand the battery didn't last as much as you expected and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns about this, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Dead on Arrival
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't hold a charge. I didn't open until I was past the return window. The extra long charge cable is a nice bonus, but not worth the price given the battery pack was defective.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi rbg08,
Thanks for taking the time and effort to leave a review with our Insignia™ - Play + Charge Kit for Xbox Series X | S - Black. We do apologize for this disappointing experience that you had with our product as it will not hold a charge. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
I would not buy it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery pack works. I tried to plug in the cord for the first time to charge it and the metal was bent on the inside of the usb c end inside the connector part. I think it ruined my controller charging port also from trying to plug it in.
No, I would not recommend this to a friendBEFORE YOU BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I received a defective battery but it doesn’t let me know if it’s charging or not or if its low on battery. Really wish it would let me see the status of the battery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Charge Kit. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may contact our team for assistance.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Great buy !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts long enough to game for most of the day and the extra long USB-C charger is more than enough. Also, Saving money on buying batteries.
I would recommend this to a friendBad quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terrible only lasting about 6 hours
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the Insignia Play + Charge Kit for Xbox Series X | S did not meet your expectations regarding battery life. We understand that 6 hours is not enough to enjoy an extended gaming session. We'll pass on your feedback to our team to review and improve the battery performance in future products. We appreciate your honest review and will take it into consideration as we continue to develop innovative accessories for gamers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-play-charge-kit-for-xbox-series-x--s-black/6424527.p?skuId=6424527
Total Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this. It barely held a 30 minute charge while playing after a 12 hour charge. It is clearly cheap quality and should have never made it to the shelves.
No, I would not recommend this to a friendBattery pack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really didnt work battery dies fast everytime i use it
No, I would not recommend this to a friendDoesn’t get a full charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t fully charge my Xbox is always telling me it’s at 75% even if I leave it charging for a full 24 hours and for that I give it 1 star
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Insignia Play + Charge Kit. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Signet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t charge. Second time this has happened. Only kept it for the cord that charges my new controller with actual Xbox battery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Play + Charge Kit for Xbox Series X/S! We understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Bad battery kit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality charger battery it was leaking after 3-4 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Runningman,
We are very sorry to read that the battery was leaking after 3 to 4 months of use. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
No dice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my nephew to get away from having to buy batteries didn’t work waste of money.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlexG,
Thank you for taking the time to review our Insignia™ - Play + Charge Kit for Xbox Series X | S - White. I understand you found it uncomfortable to use since the battery is not working properly and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
DOA
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never charged properly, so i had to switch back to AA batteries and return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Play + Charge Kit for Xbox Series X | S! We understand that the charger won't charged properly and you did returned the product. If you have any further questions please feel free to contact us at the link below.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Does not work long
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped charging after 3 months of using it.. only works if it’s plugged in 24/7
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Chels,
Thank you so much for writing a review for our Play + Charge Kit for Xbox Series X | S - Black, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Insignia Support
Louise
www.insigniaproducts.com/support
Crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It already wont charge after 3 weeks i knew not to buy it but there was nothing else in stock STAY AWAY
No, I would not recommend this to a friendDid not work right out of box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I took it out of the box (brand new) didn’t work at all. Maybe I had a defective one
No, I would not recommend this to a friendNot fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection does not fit Xbox S. Although it says it does.
No, I would not recommend this to a friend