Customer Ratings & Reviews
- Model:
- NS-IMP26MT2
- SKU:
- 6448629
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Portable Ice Maker with Auto Shut-Off, particularly its ice-making speed and ease of use. Many appreciate its compact size, overall performance, and relatively quiet operation. The affordable price point for the quality received is also a notable advantage.
This summary was generated by AI based on customer reviews.
Piece of Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this ice maker now for less than two months. bought March 25th, this year. Now it is making a loud, grinding noise when running. This is not a quality product at all. Had the silver colored one previously for two years and when it died , we got this one. Very unhappy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Mint, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 from Monday to Saturday (8:00 AM to 9:00 PM) Central Time, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Not worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice melts super fast in the tray. Even when I put it straight away in my drink it melts in 5 mins. I know it's ice it melts but when I put ice from a grocery store in my beverage it lasts a lot longer!! Very disappointed. Wish I would have kept the box I would return it.
No, I would not recommend this to a friendWished it would of continued working.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used it a couple of times before it quit working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with our product. It's certainly disheartening when a product doesn't meet expectations, especially after minimal use. We understand the frustration this situation may have caused and want to assure you that your satisfaction is of utmost importance to us. Please reach out to our customer support team at your earliest convenience so we can assist you in resolving this issue promptly. Your feedback helps us improve, and we're committed to ensuring that you receive the quality and reliability you deserve. Keith | Insignia Support https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
Look good but not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product, brand new and didn’t work properly out of the box, got refunded
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, RicardoH, for sharing your experience. We’re sorry to hear that the ice maker didn’t function properly right out of the box, and we understand how frustrating that can be. We appreciate your feedback and will continue working to improve the quality and reliability of our products. Tine | Insignia Support
Decent ice maker.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not generate enough hard ice. Ice melted very easily.
No, I would not recommend this to a friendGood but not for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little ice maker, however it melts quickly and unless you deep freeze it afterwards in a normal freezer, tray is kinda small, pull a lit of power running 24/7 and if you dont use it, it melts in the tray after awhile and just recycles itself
No, I would not recommend this to a friendTake it back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed good at first, but believe all of the reviews when they say it noisy. The fan motor is too loud and because it runs a lot, you'll hear it all of the time. Ice drops are loud too but that's expected. There are others that cost less and run much quieter. Took it back for a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia Portable Ice Maker with Auto Shut-Off. We appreciate your honesty and apologize that the fan motor was louder than expected. We understand that this was a key consideration for you and we'll take your feedback into account as we continue to improve our products. We're sorry to hear that you had to return the product, but we hope to have the opportunity to serve you better in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
Short life span
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will last to two years only. Always get the geet squad servce
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm disappointed to hear that the Insignia Portable Ice Maker with Auto Shut-Off is not meeting your expectations. Two years is a relatively short lifespan for a product, and I can understand why you're frustrated. The fact that you've had to rely on Geek Squad service to get it fixed multiple times is also concerning. At Insignia, we strive to provide reliable and long-lasting products, and it's clear that this one has fallen short of that standard. I'd like to apologize for the inconvenience this has caused and offer my assistance in finding a more reliable solution for your ice making needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-red/6448628.p?skuId=6448628
Dont let them Lie to you. You will get NO SUPPORT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making ice. Contacted Insignia via email and they responded with a list of questions. I replied and answered all their question with a copy of the receipt. Not one reply since then. Nothing in the junk folder. I resent 3 email asking for help in the last week and I get nothing back. I also tried their phone service hoping that would prove better. After one hour hold, I realized they are not going to answer. Stay away from anything Insignia.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dimorcos,
Thank you very much for reviewing our Portable Ice Maker. I am sorry to read about the situation you have been through trying to contact us. Our e-mail department has been experiencing some issues with the inbox not working properly lately. But you can also give us a call so we can handle this situation for you.
Please follow the Contact Us link at the bottom of this response, there you will find our phone number, where we will gladly help.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
not worth the headache
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought thus for Christmas present with 4 year warranty and stopped working after a few months. The fill water light stays on and doesn't work. Then exchanged item for another and that lasted 2 days with same problem. The water fill light stays on. Not wasting my time and money. Got a full return
No, I would not recommend this to a friendIt’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to work with and lots of instructions. That’s it
I would recommend this to a friendIce machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice melts very fast works well but does have a weird plastic taste to it . Let it run multiple times still has taste
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sarah, Thank you for taking the time to leave a review of our Insignia™ - Portable Ice Maker with Auto Shut-Off - Silver. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down after 6 months... not worth fixing.. at cost
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding your Insignia™ Portable Ice Maker. We appreciate you sharing your experience, and we understand the importance of reliability in a product. Your insights are valuable to us as we continuously strive to improve our offerings. Thank you for taking the time to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
Died after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine until a few days ago, almost exactly a year after I'd purchased it, at which point it stopped working entirely. I generally don't think of ice machines as annual purchases.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LeDiva,
Thank you for taking the time to review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Silver. I understand you found it uncomfortable to use since it stopped working entirely and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Ok but not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is small and thin. Basically have to schedule around the icemaker so it doesn’t continue to run all day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi sammypag, Thank you for taking the time to leave a review of our Insignia™ - Portable Ice Maker with Auto Shut-Off - Silver. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Didnt like it. Do not Recommended
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap, returned. Wouldn’t buy again. Dont recommend
No, I would not recommend this to a friendWill not buy again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until the lid the controls the ice broke. Sucks that I had to buy a whole new unit since the piece wasn't sold separately.
No, I would not recommend this to a friendDon’t waist your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Save up more money and buy a better quality ice maker.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that our Insignia Portable Ice Maker with Auto Shut-Off didn't meet your expectations. We understand that you're looking for a high-quality product, and we appreciate your honesty. We apologize for any inconvenience this has caused. While we can't change the fact that this product didn't work out for you, we want to thank you for taking the time to share your feedback. We'll take your comments into consideration as we strive to improve our products and services. Thank you for choosing Insignia, and we hope you'll give us another chance to provide you with a better experience in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
Sorry, it was a no on this one. Very small cubes.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This really didn’t work for us and what we needed it for. Ice cubes were too small and too watery, stuck together in the freezer. Returned it.
No, I would not recommend this to a friendA No Go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the item for my 70 year old mother who had a hard time figuring out where to put the water. There was also an issue with the deep ice compartment. Itbwasbtoo deep for her to dig the ice out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ML49,
Thanks for taking the time and effort to leave a review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Silver. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com