Customer Ratings & Reviews
- Model:
- NS-IMP26MT2
- SKU:
- 6448629
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Portable Ice Maker with Auto Shut-Off, especially its ice-making speed and ease of use. The compact size and overall performance are also highly praised. Additionally, customers appreciate its quiet operation and great price for the quality.
This summary was generated by AI based on customer reviews.
Okay ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second ice maker and same brand and it broke twice. I wouldn’t get another one at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Starr200520,
Thank you for writing a review about our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Red . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Great idea done poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want slushy ice cubes that melt and water down your beverage before you can drink it, this is the machine for you..All joking aside the ice melts within minutes and its not a hard ice. Its soft and watery. And even with the protection plan the best buy I bought it from wouldn't take it back unless i wanted an exchange.It was bought as a valentine's gift for my wife on February 1st and she didn't open it until the 15th and on the 16th best buy said the return policy is 14 days. Really? Just lost me as a customer Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Thanks for sharing a comment about your ice maker. We are sorry to read about the bad experience you are having with you ice maker, but we would like to assist you, so please contact us by clicking the link below to review your case and address this situation. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this July 30, 2021. It stopped working September 16, 2021. I would not buy this product. I am on disability and can’t afford to spend $100 every 6 weeks for an ice machine. I do not see how a company can sell something like this. It’s a total rip off! I am so disappointed in Best Buy. And they won’t exchange it.
No, I would not recommend this to a friendGood but bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It made ice really good but after a while it turns yellow. I clean it regularly too but still turning yellow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are pleased to hear that your ice maker initially performed well. We understand your concern about the ice turning yellow despite regular cleaning. This issue could be related to mineral build-up from the water used. Ensuring the use of potable water and possibly switching to distilled water might help reduce mineral deposits. We appreciate your feedback and are here to support you.
Keith | Insignia Support
I wish it worked!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the machine when it actually worked! I bought my first one which worked great then gave out after a month! (Wasn’t picking up water to make more ice) then I got my second one which gave out two weeks later! I loved the machine so much I wish it lasted longer!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Portable Ice maker, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Buy the warranty, you’ll need it annually
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had one for a little over a year and it quit working one day so we had to replace it with the warranty. Now we have had this second one for less than 11 months and it stopped making ice and won’t turn on/off unless we plug it in or unplug it. We’ve decided against getting a 3rd one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 26 Lb. Portable Icemaker with Auto Shut-Off! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Serious Molding issue
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy . Had very serious molding issue . I didn’t use for 2 week got molded now it wouldn’t work at all. Yet I wouldn’t use it at all after that molding anyway. Now I know why everyone sale them I’ve machine on other markets . Waits of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
We appreciate you bringing this to our attention. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com
Wouldnt buy it again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great at first! But stopped working after 3 months.. no warning signs that i was going to stop working, i always cleaned it as noted in the directions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We realize that this situation can be frustrating, specially after a few months. Please know that you are more than welcome to contact us on the link below, and we will gladly assist you with your portable ice maker.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Good for quick use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it says. The ice is barely frozen and melts quickly. We tried putting in a freezer immediately but the cubes froze together.
No, I would not recommend this to a friendNot the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but has plenty of flaws. Makes odd noises, had to get a third replacement now, there are better options out there.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Silver, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
Buyer beware.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker worked wonderfully for around 3 weeks, but now it will no longer make ice. It goes through the full cycle as if it is making cubes but it never produces ice. It was cleaned regularly and was only ever filled with filtered water. If you want an ice maker that works for longer than a month, I would not recommend this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Justin,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Good price but..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out working well, but during the second use ice was getting stuck and the add water light comes on with water in it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Steven!
Thank you for taking the time to review our IInsignia - 26 Lb. Portable Icemaker with Auto Shut-Off - Silver, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Do you want to drink moldy water?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well from making ice but gets moldy. I'm not sure if mold dies when it's frozen ?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ronald,
Thank you for taking time to write a review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Red. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.insigniaproducts.com/
doesn’t make enough ice for even one drink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This icemaker makes eight tiny ice cubes that would fit on your fingertips and it takes about 20 minutes to make it I can’t believe they ever designed this product and it made it through an entire corporate production system and they market a product that so obviously does not work in a very unfortunate waste of time Doesn’t even make enough ice for one drink in a full hour of operation and it seems to be working perfectly it’s just a serious design flaw
No, I would not recommend this to a friendMalfunctioning after two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in July after my last ice maker of a different brand quit working. Just barely two months later, the ice maker is making a horrible loud noise every time it cycles water for a new batch of ice. TWO months. Spend your money elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Portable Ice Maker. We appreciate your feedback regarding the noise during operation, as it helps us understand areas for improvement. We're glad you chose our product and hope that your overall ice-making experience meets your expectations in the future. Thank you for your insights! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
- Pros mentioned:Size
dissatisfaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact countertop icemaker However it did not work, the cooler fan never turned on, no ice. Item returned for refund. refund received.
No, I would not recommend this to a friend Returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this, thought it would be good for parties but didn't like the quality of the ice that it produced
No, I would not recommend this to a friendDon’t bother……
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would get ice faster by just driving to the store and bringing it home!! Absolutely ridiculous for the cost of this thing!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We understand your frustration with the performance of our product, especially considering its cost. We are committed to addressing these issues and improving our products to meet your expectations. Your input is crucial in helping us enhance our offerings. We appreciate your patience and support.
Keith | Insignia Support
Started leaking after a month
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this unit and it started leaking after a month. A week ago, it stopped making ice. It was great when it worked but it breaks easily.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JRCF,
Thank you so much for writing a review for our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Silver, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating that the product started leaking, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Pros mentioned:Ice making speed
Black Mold
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at making ice. Just no way to keep it clean. Don’t purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, CustomerK. We appreciate your input and understand your concerns about the maintenance of the ice maker. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you for helping us enhance our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583