Customer Ratings & Reviews
- Model:
- NS-RCFNA-19
- SKU:
- 6264931
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the ease of use and functionality of this replacement remote, noting that it works exactly like the original and is easy to set up and pair with their TVs. Many also highlight its compatibility with various Fire TV brands and its affordable price. Positive feedback consistently emphasizes the remote's seamless performance and its ability to replace malfunctioning originals. The overall experience is described as positive and efficient.
This summary was generated by AI based on customer reviews.
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product always have been use them all the time
I would recommend this to a friendAwesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and nice replacement just like the original.
I would recommend this to a friendNice replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love dealing with Best Buy always here when you need them
I would recommend this to a friendGreat!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! We love it! It’s a wonderful product! We have two!
I would recommend this to a friend- Pros mentioned:Ease of use
Remote suddenly stopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February, easy to set up and worked great for three months. I bought a silicone protector cover to go with it to ensure the remote was protected and to make it easier to find in the cushions. However, the remote suddenly stopped working one day in May, after three months of use. This is not a syncing problem, this is a power problem. Even after changing to fresh batteries, there is no power in the remote. I can’t even take the backing off the remote to see if there is anything loose or burned out because the remote doesn’t disassemble. Hopefully I just got a lemon, but this is pretty disappointing for a $40 remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Erin.
I am definitely aware that this situation with your Replacement Remote can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
Ienjoygoingtobestbuy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luv this product. A good value , for different features
I would recommend this to a friendWorked great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the TV was repaired the remote worked great.
I would recommend this to a friendWho is to blame?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, so after reading numerous reviews online (amazon) of replacement remotes for the Insignia smart TV I sided with the cheaper and hopefully more reliable Best Buy option. What happened after 1 month and 1 week after pickup?... Systematic failure with the controls. I can no longer search or play anything on the remote making the TV worthless. Not sure who is to blame, BestBuy's suppliers, or Insignia for making an imperfect device and TV combo. I guess this is the reason TVs are getting cheaper by the year and offering "more" things. Quality is seriously lacking from older TV's with more simple remotes. Rant over...
No, I would not recommend this to a friendDidn’t have to program it. Worked right away.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it except the voice command quick working after a week. Need to try again because that’s the only one I can find to work with our fire tv.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Schnootz14,
Thank you for taking the time to review our products, and for letting us know help is required. Please follow the link below so one of our agents can help you to check what could the problem be with the voice button on the remote. We are here for you, we know this is important to you.
Eduardo L - Insignia Support
https://www.insigniaproducts.com/contact-us
Good replacement - until it died
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not clear why this remote died - it may have been shoddy, or it may have been a kid and an unfortunate toilet accident. Either way, it doesn't work anymore.
I would recommend this to a friendAlready having problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote only worked correctly for about the first week. Now it works most of the time but on the other occasions it can take anywhere from a couple of minutes to ten minutes to work. We’ve tried new batteries but that is not the problem. I would never buy this product again. I’m extremely disappointed and wish I had not spent my money on this remote
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that the remote control is a very important accessory so that you can use your TV as needed. And this is why I would like to mention that the Fire TVs just got an update and it seems that after this, the remote controls just need some basic troubleshooting steps to start working again. So please contact us on the link below and we will gladly assist you.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Poor replacement.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this replacement remote on 12/17/2018 for my Toshiba fire TV. Well, here we are 14 months later and it stopped working. It only turns the TV on and off. Coincidentally the warranty expired this month.,February 25, 2020. What do I do now. I'm not sure I should purchase another one. Not happy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for letting us know your experience with our remote! We understand how disheartening is that your product stopped working with all the button but the power button, and we are truly sorry for this. We would love to assist you further with this situation, so please feel free to reach us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
remote never works
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently bought the insignia TV this year and the remote that came with it stopped working. I had to purchase a new remote two weeks ago and it stopped working also. It's irritating that I need to purchase a new remote every 2-3 weeks!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Adri, We appreciate you taking the time to provide your feedback about our Replacement Remote for Fire TV.. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
ok as remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work overall good for my Toshiba fire tv but you cant use it as a speaker for Alexa....defeat the purpose. Very hard to find an original remote control for the Toshiba Tv and Best Buy doesn't sell it
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I understand that you are having some issues trying to find the appropriate remote for your TV. Please contact us to be able to assists you further to this. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can receive Alexa voice. Have to go to settings and manually type in what I’m looking for. $25. Not good I thought it was the batteries. I replaced but the voice part still didn’t work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thank you for your feedback on this Replacement Remote for Fire TV. We are sorry to know that this product, did not meet your expectations. Please let us help you by contacting us, so we can improve the products and services we offer to you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Worked for about a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great right out of the box. About a month later I came home from work in the morning and couldn’t get it to work. I tried everything the YouTube videos recommended and nothing worked. I tried to call Insignia and Best Buy to get help but could never get through (Holding on the line for 30 minutes each). I am now stuck with a remote that won’t work. Luckily I found the old one and used the back of the new one to replace it.
No, I would not recommend this to a friendShort Life Span
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote did not interface well with Alexa & Toshiba TV. The voice response did not last more than 15 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, MrEd.
I am sorry to read about the situation with your Replacement Remote. The unit is designed to work as advertised and I would like to provide you with options for it. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly review your case.
Alexander G. - Insignia Support
Did not work on the 50” Toshiba fire tv edition .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not send the one with the same remote control , for the 50” Toshiba fire tv edition , even though they advertise the same series number on the remote in the ad.
No, I would not recommend this to a friendIt stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this remote and today out of the blu it stopped working . I can't even watch my tv without a remote . this is my 4th time buying a replacement remote
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mercedes,
Thank you for taking the time to leave your review on this Fire TV replacement remote. We understand how important it is for you to have a working remote. Certainly no one wants to experience this 4 times. Rest assured that we can certainly help you out with this. It may just be that the remote needs to be paired again, one of our representatives can definitely assist you with this if you contact us. In the mean time you can use the Fire TV app on your phone as a temporary remote if you have WiFi. We hope you hear from you soon to get this resolved for you in no time!
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Replacement remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one that I have got from best buy and it seem that they work for a short period and then go out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to read that you had some issues with the replacement remote. Please contact us to check further options for you.
-Grace Insignia Support https://www.insigniaproducts.com/contact-us