Customer Ratings & Reviews
- Model:
- NS-RMTSNY21
- SKU:
- 6447937
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Replacement Remote for Sony TVs, particularly praising its ease of use, overall performance, and compatibility with Sony Bravia TVs. Many appreciate that it performs all necessary functions and is available at a good price. Some customers have noted concerns about the button layout, the absence of a backlight, and the size of the remote. While a few mentioned programming issues, the general consensus highlights the remote's user-friendliness and functionality.
This summary was generated by AI based on customer reviews.
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a delay when pushing the buttons. Hopefully I find the original remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia™ - Replacement Remote for Sony TVs - Black. I understand that the delay in response is quite inconvenient on your part. If you encounter issues on this remote, kindly contact us.
Mary II Insignia Products Customer Support
Didn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work. I followed the instructions exactly, turned everything off and on again, followed the instructions again and repeated a few more times and nothing happened. I ended up fixing my original remote so I took this one back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
replacement for Sony handheld control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to pair. Tried to follow directions enclosed, without success.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Replacement Remote for Sony TVs! We understand that you're having issue with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Wanted to replace two remotes with one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to control both TV and Soundbar. Worked at first, then stopped.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for sharing your feedback, I understand you want to control both TV and Soundbar with just one remote. Please let us help you with it by contacting us at 1 (877) 467-4289 Daily 8am - 9pm CT and we will do everything in our hands to get this resolved.
Insignia Support
Molina
www.insigniaproducts.com/support
Doenst work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Sony 900E and it will only work with volume up and down. I can also turn the tv off but not on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the Insignia replacement remote for your Sony 900E TV is not functioning as expected. Despite the remote working for volume up and down, and turning the TV off, it's unfortunate that it's not turning the TV on. This suggests a compatibility issue with the remote and your TV model. Since our remote control is designed for specific Sony TV models, it may not be compatible with your 900E. I recommend reaching out to Sony support for further assistance, as they may be able to provide more specific guidance or repair options for your TV. Additionally, you may want to check the TV's settings to see if there are any configurations that can be adjusted to resolve the issue. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a sony 900e model and put in all the codes, did not work. unsatisfied. returned next day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the product not working with your Sony 900E model TV, despite trying all the provided codes. Ensuring compatibility and ease of use with a variety of devices is important to us, and we apologize for any inconvenience this has caused you. Your feedback is valuable, and we'll use it to review and improve our product compatibility and user experience in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Not working with the x85k model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't speak for orher models but at least this won't work with x85k model. The product description is so misleading.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello NickC,
We are very sorry to read that this replacement remote would not work with X85K model. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Not for "Over the Air" reception
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to program. But we returned it when we found out that there is no way to input sub-station channels. Don't buy is replacement remote if you are using "Over the Air" free reception.
No, I would not recommend this to a friendFailed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work on my Sony tv. I followed the instructions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issue you're experiencing with our product on your Sony TV, despite following the instructions diligently. Ensuring compatibility and seamless integration is paramount to us, and we deeply regret any inconvenience this has caused. Your satisfaction is our priority, and we're here to assist you in resolving this matter promptly. Please reach out to our customer support team, and we'll do everything in our power to find a solution or offer further assistance. Thank you for bringing this to our attention, and we appreciate your patience and understanding. JC | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
This might work for your tv. Did not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote did not work with my tv. It was purchased specifically for sony
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Loganle,
Thank you for taking the time to review our Insignia™ - Replacement Remote for Sony TVs - Black). I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Recent purchase of Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry disappinted that my remote and box do not match. Spoke to Verizon. No luck
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RitaL,
It is important for us to know your experience with this product. We always consider our customer's feedback so we can also continue to improve the quality of our products and how we are going to advertise it to our valued customer like you. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Does Work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this did not work with our system, and we had to return it. Would not sync to our tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi djnort,
Thank you for taking time to write a review our Insignia™ - Replacement Remote for Sony TVs - Black. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work. Supposed to be compatible with our Sony TV but did not work or even respond
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Insignia™ - Replacement Remote for Sony TVs - Black. I understand you found it uncomfortable to use since it did not work or response for your TV and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Dud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work as I needed it with my Sony TV so I took it back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Replacement Remote for Sony TVs
. I understand that you could it get it to work as you needed it with your Sony TV. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Remote Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was impossible to program with my rather dated Sony Bravia 40” TV! I need to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced getting this Insignia™ - Replacement Remote for Sony TVs - Black. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was terrible and returned to the store. It’s available
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you experienced with our Insignia™ replacement remote. We take customer feedback seriously and will work to address any issues with the product. If you would like further assistance, please don't hesitate to contact our customer service team. Thank you for bringing this to our attention. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote did not work with SONY TV as advertised: useless.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our Replacement Remote for Sony TV's, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is very difficult to program to the tv.
No, I would not recommend this to a friendReplacement Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New remote worked immediately, no programming needed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, AnthonyC! We're thrilled to hear that the Insignia™ Replacement Remote for Sony TVs worked immediately without any programming needed. If you have any questions or need further assistance, feel free to reach out. Enjoy the convenience!
- Shiela | Insignia Support
- Pros mentioned:Remote functionality
Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent remote very happy l bought it. L like shopping at best buy
I would recommend this to a friend