Customer Ratings & Reviews
- Model:
- NS-RMTSNY21
- SKU:
- 6447937
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Replacement Remote for Sony TVs, particularly its ease of use and overall performance. Many appreciate its compatibility with Sony Bravia TVs and the fact that it performs all necessary functions at a good price. Some customers have noted concerns about the button layout, the absence of a backlight, and the size of the remote.
This summary was generated by AI based on customer reviews.
no good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony is the worst tv I ever owned and would like to give it back to Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Martin, thank you for sharing your feedback. We’re sorry to hear about your experience with your Sony TV while using the Insignia Replacement Remote. We understand how frustrating it can be when a product doesn’t meet expectations, especially when it impacts your overall viewing experience. If you need help troubleshooting or getting things set up, you can reach our support team at 1‑877‑467‑4289 or insigniasupport@bestbuy.com. Our team is here to support you. Thank you for your feedback. Sudeep | Insignia
Not intelligent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used it too much because reading how to use it was like Home work. God! Intelligent design should be simple.
No, I would not recommend this to a friendBulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I was told it wasn’t gonna be the exact remote I lost.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kimberly, thank you for your feedback. We’re sorry to hear the replacement remote didn’t meet your expectations. While it’s designed to be compatible with Sony TVs, we understand how important it is to have something that feels like the original. Your input is valuable and helps us improve clarity for future customers.
— Shiela | Insignia Support
Meh..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all buttons work with the TV. Of course they're the buttons we'd actually like to use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry for your bad experience. It might be not set to the correct code, you can try other codes until all buttons works for your TV
Return unused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not use the remote. I will return to the Santa Maria store where I bought it.
I would recommend this to a friendSony Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work exactly like my original remote. Cannot get some functions to work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry for your bad experience. It might be not set to the correct code, you can try other codes until all buttons works for your TV
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed so far. Use with my 2021 Sony Oled TV has not fully worked yet. Occasional buttons work, but I haven’t found the right settings for it to work all the functions.
No, I would not recommend this to a friendInexpensive but slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive remote but VERY slow changing stations. I’m not very happy with it.
No, I would not recommend this to a friendMy review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by your sales person that it would automatically attach to any Sony TV. That was not the case. I had a tech person come in and try to hook it up and he couldn’t get it hooked up and said it was not compatible to Netflix or Comcast.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KarenC,
Thank you for sharing your experience with our Insignia™ - Replacement Remote for Sony TVs - Black. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Dina || Insignia Support || https://www.insigniaproducts.com/
Doesn’t work with Sony OLED TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife ordered the for our Sony OLED TV when the remote was lost in the move. This remote never synced correctly with the TV and we could never reach the menus or access many of this TVs features. We ended up having to get an OEM Sony remote, which ended up costing less than half of what this remote cost.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your experience with the Insignia™ Replacement Remote for Sony TVs. It sounds frustrating to have a remote that doesn't sync properly, especially when you need full access to your TV's features. We strive to ensure our products are compatible with a wide range of devices, but it seems we missed the mark in this case. We appreciate you bringing this to our attention and will look into improving compatibility with Sony OLED TVs. Please reach out to our Insignia customer support team (877-467-4289), they can assist you with troubleshooting or other options. Thank you again for your review and for giving us the opportunity to improve. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not a great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my remote to my Sony TV was not working so I put this as a replacement. It didn’t work so hot so I had to go online and find an identical Sony remote and that would work the way it should.
I would recommend this to a friendWrong item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself may have been good but the sales person ordered the wrong item for us and we had to return it. We had the model number and all the information on the Sony tv which we gave to the sales person. I cannot rate the item.
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work Seth my television all it does is turn it on and off
No, I would not recommend this to a friendno go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for my TV,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RandyM,
We are sorry to read that the replacement remote did not work for your TV. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Irritated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in May, dead by August. Tried three sets of batteries so thats not it.
No, I would not recommend this to a friend- Cons mentioned:Backlight
It Sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not have a back light up or mic feature.
No, I would not recommend this to a friend No buttons working. not supported for Sony Bravio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only Sound button working.. it is not supported for Sony Bravia tv
No, I would not recommend this to a friendSony universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could get the menu to function so I could pair it. Not sure if it’s the remote, tv or me. Just frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Most Sony TVs should work out of the box, if a function is missing, all details to find that Menu Function is mentioned in the Manual, most of the time it would take 10 seconds to find the right Manu function via the search function, please follow up the manual guides.
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Can't get to connect. It will turn on the TV but can 't preform any other operation
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Replacement Remote for Sony TVs - Black , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Lied to by Best Buy sales
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told this is an OEM replacement for OLED tv , does not even have all the functions, constantly freezes. Best Buy chat told me to bring it in and they will repair it ? Add functions? Cmon what a joke ! Do not buy absolute trash. And beware of salesman telling you lies !!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Replacement Remote for Sony TVs - Black. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support