Customer Ratings & Reviews
- Model:
- NS-HWG1965
- SKU:
- 6229916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the sturdiness, ample storage space, and attractive appearance of this TV cabinet, frequently noting its suitability for large TVs and good value for the price. While some found assembly somewhat challenging, many were pleased with the overall design and color options. The cabinet's weight was a point of contention for some customers.
This summary was generated by AI based on customer reviews.
Missing leg, couldn't even put it together
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could give this zero stars. I purchased this and brought it home only to find out it had two legs labeled "I". It was supposed to have an "H" & an "I". So i contacted best buy, nothing they could do, because they had no more in stock. So i contacted insignia to see if they could send me the leg that i was missing, they told me they don't keep spare parts. So i had to re-package the whole tv stand and bring it back. Very frustrating!!
No, I would not recommend this to a friendCheap material
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike what the description says it looks cheap and very flimsy , when we opened the box two of the parts are already cracked very poor merchandise stocking from this location
No, I would not recommend this to a friend- Cons mentioned:Assembly
Not what I thought it would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hard to assemble. Couldn’t get the glass doors on following the instructions.
No, I would not recommend this to a friend Do not buy!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I just spent 2 hours trying to put together, to have hardware break on us, one side really loose and not sturdy while the other side was, and everything else. We decided to try to return it since we can’t even try to fix it since some hardware broke while we were trying to install it. Now we have to try to figure out how to return and take apart this massive entertainment center. Not worth all the trouble.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to write a review about our TV cabinet. I know that this could be an unpleasantsituation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Tv stand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total piece of crap. Just like everything else i experienced from best buy. I am so glad there's Walmart. From this product to the complete and total lack of customer service. Yes, i returned it. Insignia, there house brand. The brand and Best Buy go hand in hand. Junk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Jdub, for sharing your experience with the Insignia™ TV Cabinet. We genuinely value your feedback and are committed to improving our products and services. Your comments will be shared with our team to help us enhance the quality and reliability of our offerings. If you have any further suggestions or need assistance, please feel free to reach out. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-tv-cabinet-for-most-flat-panel-tvs-up-to-75-brown/6229916.p?skuId=6229916
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of furniture looks nice but it is not very well made. One piece was broken and I had glue it in order to use it. Taking it back was basically impossible since it was the last piece out of an overpacked box. Two door hinges didn’t work. I basically had to hobble it together. I would not buy this again nor would I recommend anyone buying it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our TV Cabinet for Most Flat-Panel TVs Up to 75". I understand some pieces were damaged and that can be disappointing. We are continuously working to improve our products so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Pleasecheck
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wood was bad don't get , due to covid was not able to open box right away to tell.
No, I would not recommend this to a friendPoor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the TV stand first they had my wrong email and I changed it and got the right email and they still never notified me that they weren’t going to send the TV stand something about too much time is gone by and they canceled it I don’t understand women on but I’m not happy at all they refunded my money poor service
No, I would not recommend this to a friendHard to assemble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Assembly required no option to be put together upon delivery
No, I would not recommend this to a friendArrived damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came damaged very disappointed it is extremely noticeable but I couldn’t wait for a replacement.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in Best Buy had scheduled delivery from 1100a-200p it has not been delivered and no call from best buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidP, Thank you for taking the time to leave a review of our Insignia™ - TV Cabinet for Most Flat-Panel TVs Up to 75" - Brown. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Do your homework
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality isn’t that good the back of it is like paper
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our TV Cabinet for most Flat-Panel TVs Up to 75". I understand you didn't like the quality and that can be disappointing. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. But, if you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Exactly like the picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with broken pieces or else would have gave it 4 stars.
No, I would not recommend this to a friendcolor is not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we thought that it would be brown but it looks more black than brown.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, We appreciate your feedback to check further cases regarding these cabinets. -Grace Insignia Support https://www.insigniaproducts.com/contact-us
Defective product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product . The two bases came with the same side. I paid a professional fitter to solve the problem. I would rather pay than having to come down from the second floor with the super heavy box. Unfortunately I am very unhappy with this purchase.
No, I would not recommend this to a friendIf I could give it zero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the most horrible experience first they sent me the first package they came broke could not even put it together Then I called them and they sent me a replacement and it came broke so very bad experience
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jaydog,
Thank you for taking the time out of your day to give us our review on this product. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Box and item came damaged
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying a TV stand from best buy. Pretty much the last time too. Box came beat....up. Item in box was broken with broken pieces. If I were home when this was delivered I would of told them to take it right back. Very poor. Sorry Best Buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I appreciate the time you have taken to leave a quick review of the TV cabinet. I am sorry to read that the unit arrived damaged and box was also damaged. Kindly contact us to be able to check further options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Nice but received twice in bad condition.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited for the tv stand. Unfortunately, I received it the first and it had 2 horrible, and noticeable, scratches. I returned it for a new one and the 2nd one was damaged. I returned that one as well. I have yet to find a tv stand.
No, I would not recommend this to a friendvery unhappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Insignia TV Cabinet and the front skirt part (part F) was split in half, 75 inch TV delivered today so did not unpack TV console until today which is when I discovered the problem
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello madashell,
Thank you for taking the time out of your day to give us our review on this cabinet. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to deliver this product promise time was canceled a couple times
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Konyabu, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne