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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 2328 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the Wi-Fi Smart Plug for its easy setup, remote control capabilities, and compatibility with Alexa and Google Home. They appreciate the ability to schedule on/off times and use it as a timer. However, some users have experienced connectivity issues, app glitches, and compatibility issues after a few weeks of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,328 reviews
  • Rated 3 out of 5 stars

    Switch works, iPhone app stinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem with the switch. Setup was easy and it works fine. The iPhone app only works on iOS 10 or higher. I HATE when developers exclude the millions of people with older phones and iPads. I have an older iPad that works fine for me. I'm finding that more and more apps are not available because these idiot developers make it so the app only works on an updated iOS. Apple stopped supporting my iPad model, no more updates. I would not buy another insignia switch for this reason. I can use app on my phone, for now, when it gets too old, I won't. Can't use this app on my dinosaur of an iPad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart plug is just what I needed. I had purchased the "remote control" plus years ago and never could get it work correctly. The Insignia works GREAT!! With the time change, I set up a schedule to turn on at 5pm, off at 10pm. If I'm in bed before 10pm I can still turn it off from the bedroom. Definitely a must buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Fun to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 6. Three for my home and others for gifts. Fairly easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works very well, including with Google Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to work with my Google Home. The setup was several steps, which could be outlined better in the instructions. There was no mention of how to connect to Google Home (or Amazon Alexa), only that you could. You need to (1) install an app on your phone, then (2) connect that app to the device, then (3) use the Google Home app on your phone to link to the device. Presto... it works!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great cheeper product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to hook some light to this. It works great! Has some issues when the wifi goes down, after booting up you may have to redo it for your device at home.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    App

    Rated 1 out of 5 stars

    App is unusable, go with Wemo instead!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an experienced user. Have the tplink smart plugs, thought I'd give the BestBuy brand (Insignia) a try, the price was right. got home, downloaded the app - it is so poor, couldn't even try out the plug! Sorry I purchased, returned it and bought a Wemo, no problems! should have read the reviews before I bought, waste of time trying this out and having to return, BestBuy should not sell this item.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, they are simple to setup, and work well, I use them mostly for lights with Google home, and it works well. Sometimes the Best Buy server goes down, so they don't respond like they should, but usually not for long. Scheduling is easy too, so now have it operating holiday decorations.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    The devce keeps dropping off the WiFi network.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it is great but the device has a tendency to drop off our WiFi network.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Very cool to be able to tell Alexa to turn the lig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it. Enjoy being able to turn the light on when I come home from work.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best in the market but definitely for the price its well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Google home compatible

    Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well and are exactly as described, work well with our google homes

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, works with Alexa just fine for programming and no Hub is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Easy for nontechie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Don't have to know alot about technical things.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    I thought it worked great until

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and I thought it worked fine. One night it lost Internet connection and didn't connect back.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Insignia smart switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Google Home I have 2 and adding more. Great for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    These work most of the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the home I”m using 3 insignia outlets and the Phillips hue bulbs for smart lighting solutions. I prefer the smart bulbs, unless you’re using an appliance other than lighting like a fan I would go with smart bulbs over the outlets. These outlets are hit and miss. When they work they work just fine but I’ve had issues with losing IP addresses, spotty updates from the manufacturer to the point of having to do a fresh set up. The app is basic and user friendly which is nice but 3 star rating based on hardware performance over the last two years.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Google home compatible, Price

    Rated 2 out of 5 stars

    Okay plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Google home which is good. It is only one plug so that is fustrating but for the price I got it good buy

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great cheap smart plug.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this plug on sale for 15$. Works really well with my Google Home.

    I would recommend this to a friend
  • Pros mentioned:
    Google home compatible

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our Google home..love telling Google to.turn light on /off

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Smart Plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I'm going to enjoy. Just getting the hang of the gizmo. It's neat.

    I would recommend this to a friend
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