While the Insignia Wi-Fi Smart Plug is great on paper, it did not live up to my expectations and was an exercise if futility over several days. I purchased the Smart Plug and attempted to set it up through the Insignia Connect App. Over two days, I tried to connect the plug to my home network; The IOS version of the app would connect to the plug, but when I tried to connect the plug to my network, the app would get stuck in a loop of attempting to connect (which may take up to 3 minutes). After 15 minutes, I closed the app and tried to set it up again using a electrical outlet, but the results were the same. After several more attempts (including several factory resets), I tried to use a third electrical outlet about 3 feet away from my router, and it still would not connect to my network. I brought the smart plug back and exchanged it for another unit. When I tried to set up the new plug, it behaved exactly as the old plug I returned. I contacted Insignia Customer Support and went through everything that I had done, they suggested reinstalling the app or trying to use a different phone (android, preferably, since the IOS app does not work as smoothly). After reinstalling the app, I experienced the same behavior with my iPhone. I then installed the app on my work phone (Android) and attempted to set the smart plug up with that phone. The android app is more user-friendly and provides more information, however there were issues during the set-up. Both apps require signing into BestBuy or Insignia to use the app; The log-in screen provides the option to see the password or hide it, however inside the app when you are entering the network password, it does not give you this option and if you make a mistake in the password, you do not have the ability to catch it and correct it. In the Android app, I was also able to connect to the plug, but when I attempted to connect to my wireless network, it either told me that the password was incorrect or the device encountered an error connecting to the network and try again later. The password issue occurred whether I manually typed in the password or copy/pasted the password; also, the copy/paste would work one time, then it would not, and then it would work again after several tries. After another four hours of these problems (including many factory resets on the plug), I called Insignia Customer Support again; this time, I spent much more time with the young lady who pick up the call. I explained the issue and everything that I had done to get the smart plug on my network. After going over all the troubleshooting steps I had gone through, she started checking for more information and with her colleagues. She told me that the server had been updated last week and that may have caused issues with the apps and I can try to delete and reinstall the apps again. Thus far, I have not had any success getting the plug onto my home network and I plan to return the unit and try a different brand of smart plug.