Insignia™ - Wi-Fi Smart Plug - White

Only @ Best Buy
Only at Best Buy
Automate your home with this Insignia Wi-Fi smart plug. It controls most electrical devices, including lights, air conditioners and kitchen appliances, and its Insignia Connect app sets up to 10 timers, including daily and weekly schedules. This Insignia Wi-Fi smart plug links to your home's Wi-Fi network and is accessible from any location through an iOS or Android device.

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Insignia™ - Wi-Fi Smart Plug with Power Meter - White - Larger Front

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Overview

What's Included


  • Insignia Wi-Fi Smart Plug
  • Owner's manual

Ratings & Reviews


Overall Customer Rating:
74% of customers would recommend this product to a friend (1422 out of 1930)

Features


Insignia Connect app

Control, monitor and schedule your indoor electronics using your smartphone. Works with Amazon Alexa and Google Assistant.

Control the power

Your Wi-Fi Smart Plug can be used to control the power of most lights, fans, portable heaters, coffee makers and home audio systems.

Use your voice control

Pair with the Google Assistant or Amazon Alexa and turn your lights, your appliances, or a whole room on or off with the power of your voice.

Access anywhere

Stay connected, no matter where you are. Control, monitor and schedule your Wi-Fi Smart Plug from anywhere using the Insignia Connect app.

Easy to use and install

Connect your mobile device to a Wi-Fi network, download and open the free Insignia Connect app, and plug the Smart Plug into an outlet. Can be used in a 2 prong outlet, by using a 3 prong to 2 prong grounding adapter.

Compatible with Android, iOS

The free Insignia Connect app lets you run them from any Android ( 6.0.1 and higher ) or iOS ( iOS 10 and higher ) smartphone.


Overall customer rating

3.8
74%
would recommend to a friend
  • Rating: 1 out of 5 stars

    Insignia Connect app is deeply flawed

    Posted
    SanDiegoCAN

    We test smart home devices for a living, so we have a lot of experience with smart plugs. If you bought the Insignia WiFi smart plug (Model: NS-SP1X7) and brought it home to install be prepared for an ordeal.  When we searched for the Insignia Connect app on Google Play, we saw hundreds of bad reviews about this particular app.  The smart plug itself may actually work, but the app is so bug-ridden than you'll never get consistent performance.   We were intrigued by the long and frustration-laden list of complaints.....including some from Geek Squad team members who work for Best Buy.   So we bought one of these plugs on sale ($19), downloaded the app onto three different Android mobile devices and tried to get the plug to work.   It took a few hours just to connect the plug to the WiFi network; the app repeatedly froze. Once the plug was "connected" to the network, we then attempted to pair the plug with our Alexa devices.   That took about an hour to achieve, due to the Alexa devices' inability to see the Insignia plug.  We were finally able to pair the plug using a Samsung tablet.  However, then the real trouble began.   The smart plug would work once or twice and then Alexa would inform us that the smart plug is disabled and needed re-enabling before the command would work.  (BTW, we got the same intermittent message on all three of our Alexa devices). Rather than waste more time trying to troubleshoot the problem, we contacted Amazon and went through more troubleshooting with Amazon technical support.  One hour later, the Amazon techs (we used two of them) arrived at the same conclusion that we'd reached a few hours earlier:  the Insignia Connect app was defective.   They promised to escalate the problem but warned us that our best course of action was to return the smart plug. The moral of this sad smart plug saga is to check out the reviews before downloading an app (or buying a smart plug).  The reviewers were correct;  the Insignia Connect app is riddled with problems and is essentially unworkable.  We've used TP-Link and Wemo smart plugs with literally no problems.   However, the Insignia smart plug is unmitigated trouble and we encourage you to avoid buying it until its issues are resolved.  Reviewers gave the same thumbs down on the Insignia Smart Plug with Monitor and we see no reason to doubt those reviews.   Given the fact that the bad reviews were posted through 2017, it appears that Best Buy/Insignia have little interest in fixing this device and its app.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Inexpensive smart plug

    Posted
    GeooeG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been an experimenter in the IoT/Home Automation space for years and I thought I would take the plunge and purchase a few smart plugs instead of building my own. When I bought a pair of these, they were marked down to <$20. Relative to other smart plug products, this is on the low end of the price scale. (That also included a coupon to purchase more plus at 20% off.) Secondly, these don't require a "smart hub" to operate, so overall they are much cheaper than options that require a local hub. (There is a downside that I will get to in a minute.) Install issues ... I had a huge amount of trouble getting these configured the first time. The Insignia app for my iPhone would either not find my home network (Google Wifi) or would crash once I selected it. When unconfigured, the plugs create their own wifi access point and I was able to join that network and browse to a web page that seemed to let me configure the plug for my local wifi network, but that did make them visible to the Insignia app. After a few days of on/off attempts, I managed to get the first plug configured via the app and after that, it had no problem configuring the second one. I have no idea why it suddenly started working. In terms of operation, the insignia app on your phone or tablet can turn individual plugs on/off, or there is a button that will turn all of them off/on. There is also a scheduling tab that will allow you to set up a schedule of on/off events. In terms of operation, not having a smart hub locally means that the smart plugs are in communication with the Insignia cloud and the phone application talks to the cloud to control the plug. So, this means three things: 1. You can control the plugs from anywhere (big +++) 2. If you don't have an internet connection, you can't control the plug from the application. There is a button on the plug that can control it manually as a backup. 3. There is a lag between pushing the on/off button on the phone app and the plug actually turning on or off. This can be fairly long and I have had cases where it seemed the plug never got the command. As a home automation enthusiast, I wish there an API that I could use to control the switches locally. That would allow me to add them into my existing infrastructure. There is apparently an Alexa and Google Home integrate for these switches that would allow control using those voice interfaces, but I don't have either of those devices. Lastly, there are few standards in the IoT/Home Automation market place. You can end up with needing several applications loaded on your phone to control the gadgets from various manufacturers. It is starting to appear that you will need something like a Google Home or Amazon Alexa to work over the top of all these devices to make them work together in a coherent fashion.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Yes and no... and how about updating the firmware?

    Posted
    TheYellowStreak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First - I bought two of these on Black Friday. Worked great as I created schedules for each - one to turn off the coffee percolator (not on/off - just off), and the other to reboot some hardware overnight. I am also able to access the controls with my Samsung SmartThings hub (a key requirement). As time went on, the need for the schedules changed. When I went to change the schedules, the app could not connect. Thought I had to 're-pair' each - and after a few wasted hours of factory resetting, and connecting - I learned that you need to uninstall the app and reinstall the app. And one other thing - the firmware could use an update, as 'add device' instructs in the app has a step that says essentially - 'don't do this' when the switch connects to your network. Please update the firmware and then the app! Once I did that - the devices appeared on the app - but since I did a few factory resets, the devices were listed as 'missing'.... so I had to delete everything and start again. One nice thing, now that I know how to work with the app's shortcoming, is that once the device is programmed with a schedule, that device becomes independent of any app or server to turn it on or off. The programming is maintained within the hardware. How can I be sure? I have it rebooting my router - if it didn't store the programming in the device, it would not receive any 'signal' to turn back on, as the router is off. BUT... while testing the device's suitability for the router reboot, I scheduled a test on/off cycle in addition to the intended overnight on/off. Test went well so I went onto the app to delete the test on/off. To my surprise - the schedule stayed on the device even after deleting it. I learned the hard way as my router rebooted while I was on a VOIP call. So - again - a factory reset. Therefore - if you are ok with a once and done program - this is great. But over time, you will likely lose remote connectivity/control over the device, requiring App uninstall, reinstall. FOR THIS ONE REASON - I will not invest in additional Insignia smart home devices that use this app for programming.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did Not Live Up To Expectations

    Posted
    ScreamingViking
    • My Best Buy® Elite MemberElite Member

    While the Insignia Wi-Fi Smart Plug is great on paper, it did not live up to my expectations and was an exercise if futility over several days. I purchased the Smart Plug and attempted to set it up through the Insignia Connect App. Over two days, I tried to connect the plug to my home network; The IOS version of the app would connect to the plug, but when I tried to connect the plug to my network, the app would get stuck in a loop of attempting to connect (which may take up to 3 minutes). After 15 minutes, I closed the app and tried to set it up again using a electrical outlet, but the results were the same. After several more attempts (including several factory resets), I tried to use a third electrical outlet about 3 feet away from my router, and it still would not connect to my network. I brought the smart plug back and exchanged it for another unit. When I tried to set up the new plug, it behaved exactly as the old plug I returned. I contacted Insignia Customer Support and went through everything that I had done, they suggested reinstalling the app or trying to use a different phone (android, preferably, since the IOS app does not work as smoothly). After reinstalling the app, I experienced the same behavior with my iPhone. I then installed the app on my work phone (Android) and attempted to set the smart plug up with that phone. The android app is more user-friendly and provides more information, however there were issues during the set-up. Both apps require signing into BestBuy or Insignia to use the app; The log-in screen provides the option to see the password or hide it, however inside the app when you are entering the network password, it does not give you this option and if you make a mistake in the password, you do not have the ability to catch it and correct it. In the Android app, I was also able to connect to the plug, but when I attempted to connect to my wireless network, it either told me that the password was incorrect or the device encountered an error connecting to the network and try again later. The password issue occurred whether I manually typed in the password or copy/pasted the password; also, the copy/paste would work one time, then it would not, and then it would work again after several tries. After another four hours of these problems (including many factory resets on the plug), I called Insignia Customer Support again; this time, I spent much more time with the young lady who pick up the call. I explained the issue and everything that I had done to get the smart plug on my network. After going over all the troubleshooting steps I had gone through, she started checking for more information and with her colleagues. She told me that the server had been updated last week and that may have caused issues with the apps and I can try to delete and reinstall the apps again. Thus far, I have not had any success getting the plug onto my home network and I plan to return the unit and try a different brand of smart plug.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Smart Plug, Dumb App

    Posted
    Willistherealest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I received an Amazon Echo for Christmas and wanted to make it more useful by adding a smart plug to control a lamp in my house. The plug was reasonably priced and shipped quickly. i plugged it in and tried to connect through the Echo first. i searched the Echo app and found Insignia connect available. I was then asked to enter my Best Buy sign in and password. i was concerned about my info and privacy being compromised. However, i entered it in anyway. The Echo was unable to find it after several attempts. So then I tried to download the app on my iPhone. I was prompted to download the newest IOS even though i was using 10+. After downloading the new IOS 11, i then downloaded the Insignia app on my phone. Again, i was asked to enter my username and password for this app to get connected. This is a concern for me because I feel this is a bit too much information to be giving for a simple smart plug. So after logging in to the app and connecting the plug to the wifi, i kept getting and error saying i needed an internet connection.After several tries, resetting the device multiple times, and losing two hours in the process, i finally was able to get them synced. So now i go to turn the plug on through the app and was unable to and kept receiving an error. As a final attempt, i went on the Alexa app on my phone and was able to connect the plug and control it with the Echo. Had it not been for this, i would have returned it for a refund. This app has major flaws and needs to be updated!!! The money i saved on this model does not equal to the loss of time and frustration i got using the app.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Alexa cannot detect more than 3 of these

    Posted
    lovethosegadgets

    Simple to setup with Insignia Connect app on android, however there is a significant Amazon Alexa compatibility issue (and compatibility with Alexa is the reason I got these in the first place). I had 3 of these outlets working fine with Alexa for 2 months. I decided to purchase a fourth outlet, and despite hours on a 3 way call with both Insignia and Amazon, neither could get the fourth identical outlet to be recognized by Alexa. I've since tried the entire process from scratch, and found that if I remove any one of the four devices from the Insignia App, Alexa can see the 3 remaining devices. With 4, Alexa cannot see any of them. This isn't a problem if you only ever plan on using the basic Insignia Connect app to control your outlets or only ever want to use 3 or fewer; but I imagine that many people will have purchased these to run with Alexa and will at some point want to integrate 4 or more devices. I'm returning the forth outlet today. I woukd ideally return the other 3 too for other reasons; patchy connection issues (despite strong Wifi signal) and a whole weekend of downtime, plus the fact that I wanted the same brand for all my smart home devices to reduce the number of companion apps I need to run. FWIW, the Insignia support team just told me that any compatibility issue with Alexa is Amazon's problem - the lack of support over a major selling point of the device is another reason to consider alternatives. The $5 or so saving on these versus the name brand plugs from TP-Link or Belkin is not worth it IMO - advise strongly to look elsewhere.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    The app needs some work, tricky setup

    Posted
    PatrickM
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Featured Reviews

    The Insignia Connect app needs some work still. I tested it from both Android 6.0.1 as well as the latest version of iOS. It took a lot of fiddling just to even connect to it. The android version kept freezing and crashing every time I tried to configure the device to the wireless network. After another factory reset I was able to get it connected to the network using an iOS device. The device only supports wireless G though, so I had to change my network to mixed instead of 802.11n only. You can log into the web interface of the device from a desktop browser, and it allows you to connect it to your wireless network from there as well. Unfortunately, even when the device is connected to your network this way, the app won't detect it. You have to reset it again and configure it from the app on your mobile device. Once it's finally on your account though, it gets a little bit better. Once the device is added to your account, any device you sign into appears to show the device correctly. You can manually toggle the power on the light (which takes up to 15 seconds to execute, but it does vary. I have seen it as quick as about 2 seconds) You can also specify schedules for one or more devices, as well as multiple schedules per device. I see potential for this device. I'd like to see it offer integration with some other IoT goodies like amazon Alexa or Apple HomeKit. I'm optimistic for this device. I'd like to see Insignia offer more Connect goodies and build out their platform.

    I would recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello! We want to thank you for the time you took to write your feedback; we'd like to inform that some of the issues you have reported regarding connectivity and stability of the app, have been addressed in the Android version 1.0.0.391 which was just posted. We are aware of the sometimes long delay between the button action on the app and the response from the device and will be releasing new update addressing this shortly.
      In addition to this, the smart plug does use a WiFi module that is compatible with B/G/N routers and has been tested with various types and brands of routers on the market; however, If your router is set to N-only mode, the device will not work appropriately. As to your comments about the Web browser interface, this merely provides a view of connectivity status and WiFi signal strength. We do not allow connectivity setup of the app via the web interface for security reasons and to keep all actions driven via the app. Our team is currently working on other enhancements and features that will provide additional interaction with many other devices. We kindly ask you that you look for updates coming via the app store or Google play store. Regards, Daniel T. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 4 out of 5 stars

    Reliable if you can get past the setup

    Posted
    PhillupMcArt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I picked up 2 of these for the holidays because I thought it would be cool to be able to tell Alexa to turn on the Christmas lights and I was right. It was an immediate hit with the family, the kids especially. It was somewhat of a struggle to get them set up though. I thought that I could use the Insignia companion app on my Note 8 or my wife's S8 Plus to get these configured and oh was I wrong. I had to use a device with an older version of Android. The device I used was a Samsung Galaxy Tab A with Android Marshmallow. I had to do a Google search to figure this out. It was somewhat of a pain. After getting them connected to my wifi with the companion app, I had to do some additional setup to get them working with Alexa. Once they were completely setup though, everything worked pretty smoothly most of the time. There was the occasional hiccup where one of the devices would lose connectivity with Alexa. A simple toggling of the power would remedy that though. Overall I am pleased with the devices especially knowing that I don't need an additional hub like Wink or SmartThings. I can use the Amazon Alexa app, Echo or Fire devices with voice remote to control my lights at home or away. Pros: Small form factor. It only occupies one outlet. Has an manual toggle switch in case you loose connectivity with Alexa or Google Home. Cost compared with similar products. Can control the devices away from home using the Alexa app. Con: Was not easy to setup. Occassionally looses connection with Alexa. (I only have Amazon devices to test with and I'm not sure whether it's the device, software, home network or Alexa).

    I would recommend this to a friend




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