Customer Ratings & Reviews
- Model:
- NS-SP1X7
- SKU:
- 5529012
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers love the Wi-Fi Smart Plug for its easy setup, remote control capabilities, and compatibility with Alexa and Google Home. They appreciate the ability to schedule on/off times and use it as a timer. However, some users have experienced connectivity issues, app glitches, and compatibility issues after a few weeks of use.
This summary was generated by AI based on customer reviews.
It is not so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very difficult to programming it even if you have studied the Instructions.
I would recommend this to a friendNever used because you had to log into website
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I could use as a stand alone device. I didn't know until I got it that I had to go though a web service to set up control of a switch a couple feet away. Too much of a hassle to set up and too intrusive to give all of my info to a service that could be managed out of a foreign county.
No, I would not recommend this to a friendCOULDN'T GET LINKED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SUPOORT WAS VERY POOR. TRIED CONTACTING BY PHONE AND EMAIL BOTH SEEMED UNKNOWLEDGABLE
No, I would not recommend this to a friendbest buy discontinued support
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these to control christmas lights and decorations and just found out that best buy has discontinued the app and support for these so they are now useless. When I tried to log into the app I was told to go to a website to try to get compensation for them turning these into garbage.
No, I would not recommend this to a friendGARBAGE DO NOT PURCHASE !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product in hopes it would work well , unfortunately that was not the case .
No, I would not recommend this to a friendFrustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very spotty and extremely frustrating to connect... I returned it!
No, I would not recommend this to a friendNot a good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t know how this product worked because I was unable to get the app going. For three days I called the trouble shooting number and I was told that the reason my product was not working was because the app was not working. They kept telling me to check every 24 hours, after three days I gave up and returned the time
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Will not stay connected to wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two plugs, neither stays connected to Wifi.
No, I would not recommend this to a friend Wifi app connection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Integrates with google home control, but experience many failed connections
No, I would not recommend this to a friendExtremely mediocre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this, constant disconnects and overall not good.
No, I would not recommend this to a friendInsignia™ - Wi-Fi Smart Plug - White
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Android smartphone having problems have to restart factory restart a lot
No, I would not recommend this to a friendDoes not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After over 10 times of resetting and trying to connect and numerous setups it did not work. So back it went and I ended up exchanging for the Wemo which I setup and connected on the first try . It shouoldn't be rocket science to get a smart plug to work, yet the Insignia plug is not worth it after one hour of trying.
No, I would not recommend this to a friendOk product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was Clunky and the app is hard to manage. A plug called Kasa is better.
No, I would not recommend this to a friendOk, barely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works minimally. If the network is down it doesn't have ability to retain schedules
No, I would not recommend this to a friend- Cons mentioned:App
App doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to be returning this item. App doesn't work
No, I would not recommend this to a friend App doesn't allow login
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought product and downloaded iPhone app to set up and tried to login using my bestbuy account. Didn't work. Logged in on computer and was able to get in. Changed password twice and app still didn't allow login, but both times on computer the changed password worked just fine. App appears to not be syncing or working properly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thanks a lot for posting your comments; we would like to explain that the reason for the failed login attempts is due to the fact that we experienced some issues with our application's servers. Thanks to the reports our customers reported and our customer service representatives quick action, our engineers were able to resolve the situation in a fast and timely fashion. If you continue having issues please contact us at https://www.insigniaproducts.com/contact-us and one of our representatives will happily help you. Daniel T. - Insignia Support
Great for 1st smart home device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got home took out of box look ok downloaded app seems to work as discribed
No, I would not recommend this to a friendWorks most of the time...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From time to time you have to unplug the device to get things working again.
I would recommend this to a friendNot sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t figured out how to operate them yet Still working on it
I would recommend this to a friendRead reviews AFTER purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Majority of purchasers had problems using with Alexa. Didn't want to try it.
No, I would not recommend this to a friend