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Customer Ratings & Reviews

$421.49

Customer reviews

Rating 4.7 out of 5 stars with 1107 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,107 reviews
  • Rated 1 out of 5 stars

    Worked great until it stopped turning on!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this camera for a few months now and it’s been great however all of a sudden it has stopped working. The screen will not turn on and after troubleshooting it as recommended by the company’s IT department it will not turn on. I’ve never dropped it or submerged it underwater without the dive case so you can see why it’s frustrating to have a perfectly working camera all of a sudden just stop turning on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy’s crappy service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera went to crap after 14 day while on vacation. By the time we got back on the 17th day, Best Buy wouldn’t replace the camera. Said ship it to the manufacturer. Which now just cost me $41.00. What a joke. Guess Best Buy’s warranty is up when u walk out the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT buy anything insta360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the form factor, however, I was not able to record any video due to the software lockdown of the device. They want you to "register" your device which locks it to your account and gives them rights to your photos and videos which you must agree to to use it. I did some research and found that accounts of registering it also bricks the device if you sell it to someone else when you're done with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not waterproof

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware. It is advertised as waterproof but beware!!!!! Get a go pro if you plan on snorkelling activities. stay away from this product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for professional use. At all.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The still image quality is pretty terrible if you intend on using it for any sort of semi-professional or professional purpose. It has the same specifications as the Ricoh Theta X, but the image quality doesn't compare. I ended up returning this camera hours after purchasing because the still photo quality was so poor in anything less than perfect-world lighting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one week stops working. It turns on when you plug it in but turns off as soon you unplug from the wall.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but issues, constantly freezes and gets hot to fast and dies to fast

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    DO NOT BUY, ZERO WARRANTY SUPPORT

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with a motorcycle mount and selfie stick. The mount and stick broke and sent the camera into the street, breaking it and making it unusable. I’m 2 months into my year warranty and Insta360 will not repair or replace the device as the “selfie stick was 14cm longer than the max”. I’m sorry, you mean the only selfie stick you offer for your own equipment? Total scam company, buy ANYTHING else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was super excited to receive this, ended up not having the ability to broadcast wifi straight out of the box. Didnt work even after being convinced to change my region to Indonesia on my phone. Kind of an odd thing to have to do to use a device in this day and age.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not waterproof

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inta 360 studio super slow, need patience and change frame and conver to mp4 and edit in cap cut, NOT WAYERPROOF

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality accessories.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have enough time to test it out, the cámara attachment broke, and the cámara felt in the parkway going 70/80 mph. In my opinion insta accessories need to be test it out better. Very disappointed with this loss.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Insta360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommended . Didnt have great quality and battery life is worst

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build. Felt like good-quality tech. Bad wifi range and the image is not that good. I can't recommend this model. Had to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Scratches easily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The glass on it is pretty weak. It took a little hit and now one of the cameras has a good size scratch on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be warned

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work very well and killed my sd card. I lost everything from my vacation.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To hard to use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's too hard to use it since I purchased it I have only used it once

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy, major flaw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless as a 360 camera if you are recording more than 30 minutes at a time. There is at least a 30 second gap between the end of one file into the other. Trash, do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design and not user friendly.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons are too hard to press. Cannot edit the videos/pictures unless you transfer it to a laptop. Cannot zoom in or out (preset) and can only be adjusted during the editing portion.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After all The hassle to find this camera. To gift to my husband, the camera is defective and won’t turn on straight out of the box. Apparently this is a common defect. So now what. Gift purchases for Christmas

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality or ease of editing is not worth the cost of the camera

    No, I would not recommend this to a friend