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Customer reviews

Rating 4.1 out of 5 stars with 168 reviews

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    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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78%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 168 reviews
  • Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! cleaning my floors on a schedule. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremenda la máquina hace un trabajo espectacular y de eficiencia

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 505 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Make your life easy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using it for 1 month now and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    richard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good and effcient product I would recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best experience ever, love the price match guarantee

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 505 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saves me so much time. Amazing price for what you get to.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 505 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Good cleaning but charge doesn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleaning is good but the charge doesn't last for more than 30 minutes or so. This means it can't clean a 2 bed room apartment even. I would have preferred to return it but I was 1 day late before the return window closed.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, quality, price; efficiency……………………………….

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 505 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 1 out of 5 stars

    Worst service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to a Best Buy store in Orlando near the Millenia Mall. I bought several expensive items. I noticed that the salesperson had not included the apartment number. He told me that it would be okay and that he would contact me by phone. I reminded him that I am Brazilian and did not have an international phone number. He said that it would be okay and that he would send me an email and that I would be able to get the apartment number by email. I asked him again to correct it, but he said that he could not. Then my struggle began. At Best Buy they told me that I had to contact FedEx, at FedEx they said that I had to contact Best Buy. I went back to the store and they said that there was nothing they could do and I returned to Brazil without the items. In addition, I could not buy again because my credit card limit was compromised.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 505. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Pros mentioned:
    Cleaning performance, Mapping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Best Robot Vac + Mop I've Ever Used

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through many generations and brands of robot vacuums over the years. Each time I try one, I am always left unimpressed and wanting more. They either are extremely dumb and try to eat everything on the floor (socks, cables, money...) and would ram into your walls startling you, or just sucked (not in a good way for vacuums) at sucking. So, I honestly was skeptical to try out the Roomba Plus 505, just because of my bad experiences in the past. I just recently bought a new home that has hardwood + tile everywhere, no carpet! Just some area rugs. I really needed help with mopping and saw this and thought, ok why not? Setup was very easy to do, just unbox, fill the water tank put it in, attach the mops and sweeper and you are done! The home base is really nice, it looks sleek, seems well built, and has a little ramp for your minion. I thought the auto map worked pretty well. Obviously you want to do your best job at removing anything that might get in its way. Another cool thing is that it auto detects what the furniture is. So after a few runs, it will know "oh thats a dining table, oh that is a bed, oh that is a couch" and put it on your map, and know how to navigate it better. The spot clean feature is nifty to use in a pinch. But let's get down to what matters the most, how well does it clean? Well, let me tell you, I am actually very impressed with how well this thing can clean. My floors were quite dirty and hadn't been mopped in almost a month so I put this thing up to the test. Wow I could not believe how much dirt it picked up in the dirty water resovoir! I then had it do a deep clean pass after spraying some floor cleaner, and my floors came out better than when I moved in. And to top it off, I didn't have to lift a finger or break my back mopping! And then the cherry on top is that it cleans it's own pads, notifies you when to replace them, empties its own dustbin and dirty water and fills up with new water. It's honestly everything you could want! The only "complaint" is I guess it's slow, it could take a couple hours to clean the whole house and needs to refill quite a bit, but I mean what do you expect? On top of superior cleaning, this robot is quite smart. Like really smart. It never has gotten any of my rugs wet in mopping mode! It knows when a rug or carpet is coming up, and auto retracts the mop pads so it does not get wet. And then it starts to vacuum and it does a great job at that too! And once it is done, it sets back down the mop pads to continue hard wood + surface cleaning. 5/5, great job iRobot!!

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 505 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 2 out of 5 stars

    Software bug with no mop zones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a big issue with there software on the app and with the robot not working right. Talked with iRobot customer support after some trial and error they sent me a new unit just for it to have the same issue. If it worked the way it is suppose to it would be 5 stars easy.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Bad bad bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your gunna spend more time maintaining this thing and getting it unstuck then it will clean. Waste of time and money. 0 stars. And this company just filed for bankruptcy so updates and support will only get worse.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Pros mentioned:
    Cleaning performance, Ease of use
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A bit shaky at first, then things snapped together

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried multiple Roombas and have found a lot of issues with them, mostly in regards to connecting to your wi-fi, and staying connected. So with a bit of trepidation I went ahead and requested this unit, in hopes of finally finding the product that can both vacuum and mop without issue. So far I have tried a couple of other non-Roombas, to very little good, and so I was hopeful that now with the market given time and attention to the tech this one would be a winner. Setting it up was very easy, it's on the box what to do. Got the app and got registered there without any issue. Was able to get my until setup after about 20 minutes of messing with the app and we were off and training. The unit is quality, you can tell it's a Roomba by design and the pads are easy to take off and put back on for cleaning purposes. First things first, the Roomba needs to make a map of your area to treat, or not treat, as the case may be. This was something I did with about 65% power, and I regret it. Make sure you're at 100% charge before doing the mapping, and you will save yourself a lot of headache. The next two cleanings worked but I had to rescue the Roomba at the end when it got lost and couldn't find it's way back to the dock. I've had this happen when the charge gets lower, so be aware. Sitting the roomba back into it's dock solves the issue, but you will have to put up with the ROOMBA NEEDS ATTENTION a bit more than you'd like. After two cleanings now, our downstairs looks CLEAN very clean! My wife was very happy with it as well. I'd have to recommend this, despite the poor unit getting lost a time or two near the end of the cycle, I find that the overall ease of use, and very good cleaning results, makes this the new king of the hill when it comes to Robot vac/cleaners. HIGHLY RECOMMENDED!

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 505 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Pros mentioned:
    Cleaning performance, Suction power
    Cons mentioned:
    Battery life, Noise level
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Could Have Been Great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to see how this new Roomba with Lidar performed when staked up against the competition. The auto empty, self washing mop, and new lidar system seemed like a huge recipe for success. While it does do pretty well, I found some pretty big downsides to this product that make it a hard sell at $999. First with what I did like. The mop does an excellent job mapping the house and avoiding obstacles. The only real problem it had was with my sled bottom chairs, which all robo vacs have trouble with. This is the first vac I've had that is able to mop and also vacuum carpet. The pads lift up inside the robot to go over carpet which is very cool. Suction is great and it picks up tons of pet fur while vacuuming. It's also very compact for a mop and auto empty robot. It fits perfectly in the corner of my kitchen. The auto extend mopping arm gets so close to the wall, unlike any robo mop I've ever see. Now what I don't like. The battery life is not great, which causes a long cleaning time. To clean my entire bottom story it takes about 5-6 hours. I start the vacuum around 2am and it won't finish until I get up in the morning. The vacuum also makes very loud noises on my hardwood. It sounds broken at times. I also have two dogs and within a week have had to clean the brush twice because it gets so tangled it won't spin. Not only this, but I can't seem to find a way to get the vacuum to auto empty during a routine. So by the time the entire clean finishes, the dust bin is so full that many times it won't even empty and I have to manually empty the bin. Overall, there are a few things to like but the downsides here make it hard to recommend

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 2 out of 5 stars

    Always had errors, water container broke already,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always had errors, water container broke already, and software app sucks.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck on nothing, forcing you attend to the robot. Negates any hands free cleaning

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Thought it was a good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one didn’t work had to take back the next day. Second one worked for 3 months now is in constantly in recalibration mode. Will never buy again.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 505 Combo.
      We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Just issues

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant issues Not finishing its program Looks confused I think this model is just not completed

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Roomba sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like it, it doesn't work right away and it also has a camera and i don't like the lack of privacy

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Bad idea

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never buy a rumba again. It swept the home and left dirt on the floor . And it never mopped the floors . It would not leave station to mop it just spilled water every where around the station.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 505 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue IRobotPWR