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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1545 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Roomba 694's cleaning performance and ease of use, frequently praising its effectiveness on pet hair and dirt pickup, as well as its affordability. However, some users express concerns regarding its navigation, noise level, and battery life, with a few noting challenges related to charging and the lack of mapping capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,545 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Spotless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cleans better than my kids!!! A lot cheaper too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT LOVE LOVE IT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We named her Hazel and she does a terrific job. She goes under my dining room table, my kitchen, living room and hallways. We have yet to put her in the bedrooms but she was a wiz in our laundry. I can’t believe she does such a wonderful job. She is becoming my best friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a smart vacuum cleaner with a very effective price-to-value ratio. It actually works very well for how basic it is. A little noisy but nothing out of the ordinary.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No more sore back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Hate vacuuming and this unit makes it so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba 694

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Easy clean. Would highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic robot vacuum- this is the second one I have had …

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    It works :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works :) Roomba 694 is not smart and could be considered noisy by some. But I do not care too much about the noise. My kids even thought it funny that this little black box kept knocking around the legs of their chairs. :))) There are more advanced model of Roomba but they are way more expensive. This Roomba has been with my family for only a few weeks and we will see how well it works after a few months.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    okay kinds, go for expensive ones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't clean perfectly too slow not too much control only one brush

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! It’s nice that the house can get vacuumed while I’m away. It does get stuck on something every now and again, but it has been learning what to avoid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roombalinda

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My roomba gets stuck alot in my house surroundings. It does an ok job when its not get message falling off cliff.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba Love

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Roomba! We have pine wood floors and live in a rural area where we constantly track in dirt & sand. I can't sweep enough and this little thing has been fantastic! Just getting to know it but already very pleased. Highly recommend for hard floors with area rugs.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Disappointed with Best Buy/Geek Squad Repair Proce

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I purchased a Roomba less than a year ago and encountered problems with its charging. I had it checked at Best Buy, where an agent confirmed in writing that it wasn't charging. I then paid a $29 deductible to have it serviced. However, when the Roomba was returned, the repair agent's note said "no fault found with vacuum, powers and operates normally." Now, less than two months later, the same charging issue has recurred, and I'm being asked to pay another $29 deductible. This process seems flawed. I believe I shouldn't be charged again for the same issue on the same device in such a short time."

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Do not Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned 3 different smart robot cleaning vacuums, this is by far the worst vacuum I’ve owned. I associated the brand name to quality but this is not the case. The robot performs extremely poorly. The robot needed help or got stuck on almost every run. The brushes and replaceable parts would constantly get jammed and most notably this vacuum is NOT pet friendly. We got a second dog (golden retriever) a year after purchasing this vacuum and considering that goldens are double coated dogs and heavy shedders the constant jamming and needing help got worse. To note, this vacuum was used primarily for the loft in our home and had carpet. The jamming was incessantly annoying. A few pros, the iRobot app User Interface, and Amazon Alexa integration is nice. If you have Ring you can automate it to run at different times or when your alarm system detects that you aren’t home. The primary cons, not good on carpets or rugs, and it is extremely loud. This is iRobots lower end roomba so maybe their higher end ones are better but I have two Shark smart robot vacuums that are significantly better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Superb cleaning!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase! Cleans very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First rumba

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this it was a gift for my mom and its super easy for her to use especially since she isn’t to good with new techniques

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy vacuum duty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't have to walk around the entire house no more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This specific Roomba is okay. my main concern is it takes a very long time to charge and I also don't know if it's actually charging unless I'm looking directly at the app on my phone. This is the second Roomba that I have purchased, the first one was so much better without all the new technology. I always knew if it was charging I didn't have to guess or go grab my phone. I place this one to charge and I think it's charging but jokes on me because it is not.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My first Roomba

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly and very efficient in my space.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Don’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It vacuums but refuses to charge and gets stuck on everything.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing robot vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing robot vacuum——————————————————————————————

    I would recommend this to a friend