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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1547 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Roomba 694's cleaning performance and ease of use, frequently praising its effectiveness on pet hair and dirt pickup, as well as its affordability. However, some users express concerns regarding its navigation, noise level, and battery life, with a few noting challenges related to charging and the lack of mapping capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,547 reviews
  • Rated 3 out of 5 stars

    Bristle brushes broke after only using a few times

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this vacuum with the exception of two of the three bristly brushes breaking after only using it a few times. I could see the brush breaking after several months of use but it's only been a week since I have gotten the vacuum.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We named her Hazel and it's great simply adking Alexa to "run Hazel" We run her daily becausevof our two dogs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! It cleans so nice! I love it. I completely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing, I love to have it in home. I couldn’t imagine how good this vacuum works

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well and efficient however the dust bin is too small so it requires you to clean them out often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Git my mother for Xmas! She loves it! I should have got the dumping base

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the older versions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 694 is one of the best older Roombas. Get the unit charging asap and download the app and your floors will be cleaned in no time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    a retired priest! What’s that got to do with it?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You probably don’t want my review. I’ve been unable to use the vacuum because of a missing part. I went into your store and asked for assistance getting the right part. The person at the desk told me incomplete packages are not your problem! That ticked me off. I keep meaning to call the manufacture during working hours. But when I think about it, like right now, I remember that I pay a fee to have the best best buy support. I assume the person is right, but on the other hand ticking off a Best Buy member client seems unwise! How about at least sending me the phone number that I’m gonna have to call.? Your directions make it clear you don’t want negative comments, but that is self serving and a questionable policy. You’re more believable if you’re not perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    George Jetson

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First robot ever great time saver if you work alot thank george jetson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba, my assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have some health issues and no longer able to vacuum. I ordered my Roomba online and it arrived the next day. I love being able to keep my floors and carpet vacuumed so easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Christmas Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift to my son. He loves it. He had it set to run twice a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well on hardwood or thinner carpet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little machine is a life saver for our home. While i don't use it on thick carpet its mainly used on hardwood it cleans pine needles and pet hair extremely well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliant

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product dont have to do anything around the house anymore

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work ok, but it doesn’t work well on certain types of carpet. It works well on the carpet in my apartment(which is likely standard in most apts.). It works goes across my bathroom rug, and a area rug I have in my bedroom. It will not work on the harder, stiffer, thicker rug in my living room that my coffee table sits on.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    My robot needs gps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted one and finally decided to do it. Unfortunately it just vacuums the same areas over and over. I have to move it and restart it if I want better results.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    rumba

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best for dog owners, we have a dog that sheds bad and this has saved our lives on a day to day basic!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, however we have had some issues with it picking up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy cleans great goes home when needs cahrging and the collection cup is a good size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot Roomba 694 Wi-Fi Connected Robot Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong buying a Roomba. iRobot Roomba 694 Wi-Fi Connected Robot Vacuum falls in the same category of best in breed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time purchasing this item. The first one lasted 6 years which is great!

    I would recommend this to a friend