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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1547 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Roomba 694's cleaning performance and ease of use, frequently praising its effectiveness on pet hair and dirt pickup, as well as its affordability. However, some users express concerns regarding its navigation, noise level, and battery life, with a few noting challenges related to charging and the lack of mapping capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,547 reviews
  • Rated 1 out of 5 stars

    Roombarf. Do not buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google the term “roombarf”. This piece of garbage leaves clumps of hair all over the floor. It seems to have the hardest time when going from a rug to hardwood floor. I contacted the company and they sent me a replacement roller brush. The problem continues…. And I’m past the return period. DO NOT BUY THIS.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Too dependent on connecting with smart phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not connect to my wifi. Nor would it run for more than 6-7 minutes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not stay charged. Won’t even stay on the charger like it’s supposed to

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    iRobot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not A fan! It doesn’t connect to our WiFi or randomly disconnects. Doesn’t pick up as great as everyone has said it does.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Roomba624

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works ok but it doesn’t map your house. It runs in a zigzag pattern. I don’t feel it gets the entire floor area.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of scheduling cleanings. And i do plan on buying the better model(empties its trash receptacle)at a later date. Wonderful product and customer service reps answer your questions without making you feel like a fool

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not better than coventional sweeping

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Robot Roomba 694 has good connection but cleasing results are awful

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Squeaking Robotv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thing Squeaks .. all the time it’s running it makes a LOUD Squeaking noise.. Stinks

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not as powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot can get the job done, but not as powerful as other expensive iRobots would be. Definitely considering spending more on an exchanged one.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    It’s okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dies in the middle of the hall, does not get back on charger,

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mapping

    Rated 2 out of 5 stars

    Expecting More feature with this price cap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this price, I was expecting some basic feature like below which is missing. 1. Map the surface and clean the surface in specific pattern. Right now I see it walks at home in random fashion...no row by row mapping and cleaning. 2. No option to block certain area like toilets. 3. Not works for the soft carpet or rug where height is More than half inches.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible device. does not clean well or return to base.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid this machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model didn't even last 1 year! Avoid! It was only used to sweep 1 room! Bad!

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 694. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Terrible service Best Buy...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the frist product that was delivered because the roomba is used!! Then they send me a replacement roomba.... and the box and the product was damaged.... soo i took the 2nd one back and got my money back.... wht a waist of time and gas.....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Roomba 694

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this product. Purchased this 3 weeks ago, and it has started giving the same error message that cannot be cleared. It states one wheel cannot turn. Have tried everything to fix it and it does nothing but spin in circles. Was going to return to Best buy, just to find out that there is a 15 day return policy now! So, no help. Not happy. Ridiculous return policy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Decent Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans good but not the best. I wish it mapped the house and cleaned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a Christmas gift. Hasn’t been used yet but a great price on Deal of the Day promotion.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not so smart after all!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too smart of a cleaner. Take your time and do research. I went and bought the $700 model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    iRobot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs forever. No handle to pick it up with. Don't need Wi-Fi.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It won't vaccum all the dusk off tile floors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for tile floors, so my experience is limited for that surface and I didn't program it. The bot did not clean the floors, I could feel the dust even after it cleaned until the battery ran out.

    No, I would not recommend this to a friend