Customer Ratings & Reviews

As a long-time Roomba customer dating back to the first generation of the product line, I expected a basic level of professionalism and integrity from iRobot. Instead, my recent experience reflects a serious failure in customer trust and internal accountability. I was working with a representative named George S., who provided a written and confirmed price quote for the Roomba 705 Vac: $549.99 – $130 trade-in – 15% discount ($67.49), totaling $382.49. I have emails as proof documenting the exact price he offered me. However, the moment I informed him that I was ready to complete the purchase, he stopped responding entirely. As soon as the product price increased from $549 to the $700 range, he suddenly contacted me again—pushing me to buy it at the higher cost. When I declined and said I would wait until the price dropped again, he went silent once more. When the price returned to $549 last Monday, he again did not respond. I escalated the situation through the main iRobot customer support line, provided full context, and referenced the email proof. I was told that they could not honor the quoted price, and that only George could apply the 15% discount, despite the fact that he refused to respond. This reveals either a lack of internal communication, a lack of accountability, or a deliberate practice of inconsistent pricing—none of which reflect well on the company. This kind of opportunistic and unreliable behavior is unacceptable from any organization, especially one competing in a rapidly advancing market. After years of purchasing Roomba products—including owning the S9—this experience has completely eroded my confidence in iRobot’s customer service standards. As a result, I chose not to proceed with the purchase. Instead, I bought the MOVA P50 Pro Ultra for the same $549 price point—a product that offers superior features, better value, and includes a mop, all without the unprofessional runaround. iRobot has lost a long-time, loyal customer due to its in

Love it. Easy to install and have on my phone. It rolls out every day and does a great job

Very nice unit, does a nice job. Havent had any issues with it

Best thing I ever bought . Has changed my life-really! I love it!

love it but i hate filling these out ! i have used your company for years i do not understand why you keep asking me to do these

Solid product with decent suction and good avoidance ability to not run over objects left on the floor. Overall it is quiet and unobtrusive. The process of dumping itself can be a bit noisy, but worth the annoyance as long as it is not when you are trying to have a quiet space at the time. The rollers can be challenging to clean when hair gets wrapped around it, but this is the case for most vacuums. It works well for pet hair and overall clean up. It can miss spots but that could be user error. It has a solid battery life to do its job without challenges. Easy enough to set up and has 3D mapping to help it to avoid things like cords so it doesn’t damage your electronics. Overall easy operation, quiet work and solid suction. It looks very much like previous models and seems to have the same basic functionality. The quieter motor and the upgraded 3D mapping seem to be the biggest changes. It seems somewhat better for animal hair and cleaning in general. Nice product that makes general clean up easier.

Great, new design. Works great. Good price . This is a great upgrade

Does the job. Will see if it lasts as long as the old unit.

Great vacuum. A really great upgrade from our first iRobot.

I am still unable to get the WiFi connected on this item. I have spent a considerable amount of time trying to get in touch with the Manufacturer and obtain support. Roomba support speaks a different English than I do, and I have a difficult time understanding them. My issue has been escalated to a level 2 technician, and I am still waiting. I have had this unit for two weeks, and I still cannot get it to function from the app. The documentation and setup leave a lot to be desired. On the plus side, I can run it using the buttons on the robot, and it does an excellent job of cleaning. If they ever get this unit working, I will try to update this review.

Exceeds what was expected. So easy to use. Does a great job.

good buy good buy good buy good buy good buy good buy

Awesome appliance, very helpful for daily shores at home

Vaccum us very noisey for a residential environment.

Vacuum does not stop cleaning once it starts regardless the predicted cleaning time on the app. The vaccum ran for 9 hours until I manually sent it home. It would recharge for 5 min despite battery being very low and continue cleaning. This is very annoying. It cleans well but until the software gets updated it’s not worth $899 price tag. iRobot used be great but quickly being replaced by cheaper and better products.

This is the worse product ever. It is not reliable. It regularly loses connection, does not follow the map, or says that no robot is connected. I missed the return period by 2 weeks. Darn.

The iRobot - Roomba Max 705 Vac Robot Vacuum represents an upgrade over my previous ROOMBA that is leaps and bounds better in every aspect. The setup is very straight forward with the included app. PRODUCT 10/10 The product is built extremely well and is made of premium materials. The Dock is solid and sturdy and is very stylish to have setup and against the wall. The robot aspect is hefty but sturdy. It just feel solid and premium. It has all the latest technology such as AI and its new LIDAR vision. CLEANING 10/10 In my house I have a mixture of tile, hardwood floors and carpet. So I gave this Roomba a run for its money. I set it up and it was off to the races. Once it was going it made its way around rather quickly and actually was quicker at learning my obstacles way better than previous iterations. Once it was on the TILE floors i noticed a difference in its vacuum power as it was getting smaller things on the floor that others wouldn't. Once it got on the carpet the brushes didn't tangle and kept moving perfectly fine. ROBOT 10/10 I creating this section because I have to give the robot some credit, the technology is way faster at recognizing my shoes, backpacks and furniture around the rooms. I would say that it would sense these objects up to 3 ft out as I saw it pause and process for a few seconds then alter its paths correctly. Overall 10/10 Even though I have only used this for a week so far, the robot has worked flawlessly. It has emptied its self in the base station and it has a lot of space to empty. It even gets all the hair on the floors that are missed by traditional vacuums so that was nice. Plus zero dust bunnies anywhere. Overall this is the best Roomba I have ever had and Im excited that it will have my house clean while I am at work!

This vaccum is not good. Constantly gets stuck or wont return to dock even when its out in the open. When it goes back to the dock to charge and resume it doesnt actually resume, it just starts over. Do not buy

It worked for the first 2 weeks and now constantly disconnects from wifi and does not start. So disappointed with this product. Never had such a difficult time using any of my other roombas.