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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1404 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the Roomba 980's impressive cleaning performance, ease of use, and smart navigation. Positive feedback also highlights its effective pet hair removal, strong suction, and convenient app control features. However, some users find the robot vacuum to be noisy and have noted that the dustbin fills up quickly. The relatively high price point is also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,404 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything that we thought it would! Leaves our floor clean when we get up in the morning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best purchase I've ever made. The 980 far exceeded my expectations. If you purchase this vacuum i suggest you let it charge overnight as the robot firmware will upate. I literally vacuumed my house with a kirby sentria the day before purchasing the 980 and was shocked at the amount of dirt this thing picked up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Saves me time...want one for downstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    I like it but it's a bit pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little while for it to warm up to my house, but now it seems to work pretty great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use at home or away with the wifi feature.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Thorough job; cleans very well!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans better than a regular vacuum and with no effort.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the whole house and always finds its way home

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. It does all Clenning entire house. Also most important it takes all dust on the carpet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    roomba980

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My floors have never been cleaner.t it vacuums while I am at work and I come home to clean floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for pet hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have cats or dogs or a house full of girls and hair is everywhere, roomba will save your life. Works great on all hard surfaces. I don't have carpet. And I run my roomba everyday and no random clumps of hair have been found. Invest in the multi room models. What a great time saver. Will continue my support for roomba

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans rooms better than my dyson manual vacuum. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Robotic Hoover. The setup and first cleaning program was fantastic. The robot tells you when the bin needs emptying as well as another other issues, such as getting stuck on a power cord. Best feature is I can pause the robot mid clean, handy for when I have to go on a conference call. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    top of the line robot vac.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    read many reviews on different brands and this robot vac had a lot more positive reviews than negative. our house is 2300 hundred sq ft hardwood floors. it has never gotten lost while vacuuming and it not loud as I thought it might be. we have 2 dogs and it picks up dog fur and grit very well. High price but worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Golden and unfortunately she sheds a lot of hair. It is so easy to daily run my IRobot and the house is cleaned. So glad we made this purchase. Little expensive but I believe it has been worth the money we spent on it. We definitely recommend it to everyone especially dog lovers like us.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best Gift Ever -- Use at least every 5 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up cat hair better than anything! Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Time Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me a whole lot of time and does a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally purchased the model below this (with the Geek Squad warranty). The previous model got stuck under our kitchen cabinets, broke and was returned. Best Buy warranty was great. We replaced with this model. It is two times the pick up power and well worth the additional cost. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great everyday with hairy dog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bot is great. We have shedding dogs with dust in a new home. 3700 sqft on one level 95% tile. Open plan that takes two charges to finish but does entire house. The bin needs cleaned each day but lots of fur. Great investment.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Cleaning Capability for the Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have bare concrete floors and two area rugs. We bought this product expecting it to clean dust and light weight surface objects from the bare concrete floors and area rugs. It does get the "dust bunny" along the walls but does not clean up dust, or even light weight objects from the bare floors or carpets. A lot of money for very little cleaning effectiveness.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum, takes a long time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum but it does take a long time to complete the job. The brushes are easy to clean and the filter needs replaced fairly often. The app itself could use some work. It's hard to send the vacuum home from the app sometimes. When the vacuum gets stuck on a couch, and I end coming home hours later..... I have to manually put it near the home base before I try to send it home. Very thorough in its cleaning process though.

    I would recommend this to a friend