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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1404 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the Roomba 980's impressive cleaning performance, ease of use, and smart navigation. Positive feedback also highlights its effective pet hair removal, strong suction, and convenient app control features. However, some users find the robot vacuum to be noisy and have noted that the dustbin fills up quickly. The relatively high price point is also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,404 reviews
  • Rated 5 out of 5 stars

    Perfect for a busy life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for our busy life. Just set what time you want it to clean, and it just does it. Returns to its base when it runs out of charge to recharge, and then continues from where it had left off.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good and clean all the floors in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My little helper.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Roomba 980. We have homes in three states and I can't get along without my Roombas. This one will be used on mostly hard surfaces and without Wi-Fi. Just arrange furniture so she can get around and let her do her thing.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplify my work at home but take his time and make a little noise

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, we are pleased with the performance of this product. We have multiple types of flooring and throughout our single story small house, but the Romba takes on these various levels with ease. Only one time has the Roobs became "stuck" when transitioning between rroms as well as it ran itself out of power before returning to the docking station.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the thing ! it work great , cleans better than my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using this vacuum every day upstairs to clean 3 Bedrooms and 2 bathrooms during the day while everyone is at work/school. Dose great job picking up dirt from my carpet. I tried Samsung 9350 model (not as good as roomba 980).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cleaning helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba was a great purchase. It frees up a lot of time for me to do other chores around the house while the Roomba takes care of the vacuuming. The job it does is very through, no having to go behind it and get what it misses.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and easy to understand and operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Their Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is their best yet. It is cool to see it recharge and go where it left off at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Roomba for few months now, it is excellent and does as it is programmed. Just wish the app could do a floor scan along with the cleaning to fine tune and schedule cleaning instead of cleaning the entire floor on scheduled day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like a pet that cleans up after itself. We’ve named ours. It is great for supplemental cleaning but still doesn’t replace a good sweeping and vacuuming once a week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the roomba, but it needs simple paths to follow. I don't trust it around stairs as it already took one huge tumble and smashed. I got it replaced and now I use the barrier near the stairs. It won't go on my area rugs and sometimes will get 'stuck' on nothing. Overall it's super convenient and I run it once a day.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Better than I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better on dog hair than I thought it would....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was concerned about how powerful it would be. It takes 2 hrs to do lower level with double pass and gets everything. It get all the dog hair. My wife is has never been happier. She can set it and leave the house and it goes untill it's done.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    It's great, but loud.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great, but loud. Also, it dies pretty quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent vacuum for people who hate to vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I named my vacuum after my wife, Audrey, so when it gets done I get a notification on my phone and it says Audrey finished her cleaning job. I wish we bought one sooner

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Half good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t what to go over rugs very well. Will not go over rugs with a border

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Better then I imagined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical of purchase thinking it was more of a toy. After first few days of use my carpets are extremely clean and plush. I immediately went back to Best buy and purchased a extended warranty for years of trouble free use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it to try it out expecting to return it thinking it was going to be gimmicky. But I was very surprised on how good of a job that actually does will be keeping it and definitely recommend purchasing it

    I would recommend this to a friend