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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 405 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers admire the Roomba Combo j5 Robot Vacuum and Mop for its excellent cleaning performance, ease of use, and simple mapping capabilities. Many appreciate its navigation, strong battery life, and effective mopping feature. The suction power and relatively low noise level are also well-received, along with its ability to avoid obstacles. However, some customers have noted that the dustbin size could be larger.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 405 reviews
  • Rated 1 out of 5 stars

    iRobot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work as good as it seems or advertised especially the mop and vacuum part

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 2 out of 5 stars

    ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the mop stopped working, and barely moves anywhere

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY. ZERO STARS IF POSSIBLE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app blows. Sensors such and say full when nothin is in it. Mop mad is cheap. Thing is as dumb as a doorknob.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Broken for less than a month

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a month and it’s broken. It says error 26. Already cleaned everything including the bin and change the filter, reset the vaccum but still it would not work. So disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not very smart I wouldn’t recommend, I’m going to take it back it gets confused often

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Mapping
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Mop/Vacuum Combo!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot Roomba i5 Vacuum and Mop Combo is a great smart vacuum. It's suction is great for such a compact vacuum. After unboxing, I put the vacuum parts together. Make sure that you look underneath all of the cardboard for parts that you may have overlooked. I placed the base up against the baseboard making sure there were no obsticles that would prevent the iRobot from docking. I then downloaded the iRobot App from the Google Play Store. I installed the app, the app found the robot and it was ready to go. Using the robots Imprint Smart technology, I ran a map of the areas of my home that I wanted cleaned on a daily basis. This took a little while to complete. Using the app, I programmed the iRobot to clean only one room. I switched out the compart on the side of the vacuum. I used a regular floor diluted with water. When I finished mopping I emptied and cleaned then air dried for next use. It does a decent job mopping if you have light traffic throughout your home. Overall this iRobot i5 is a very good robot vacuum for a small uncluttered home. Would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed at first

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power supply cord didn’t stay attached and wouldn’t link with app on cell phone. I returned the item for an exchange which is working fine

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dustbin size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall decent. It takes some time to learn the route. It may take a few software updates for it to get to the point that you are looking for. Solid suction and will suck up fairly large things if left in its route. Don't worry when it jams it shuts itself down and you just remove the item and restart it, no issues so far. When the battery runs low it returns to the charger to recharge itself. It does not get along the baseboard, leaves a gap. It can be loud on hard floors, but is quite over rugs. It can send you notifications on your phone to let you know when it has completed its job. You do have to switch the tray if you want to to mop versus vacuum so it isn't just going to do everything on its own. It is nice to have the option. The recovery bin could be a bit bigger, but overall reasonable size. Make sure you have a decent internet connection so it can easily run its updates, otherwise you are likely to be frustrated since those were required to get it on the right path. Overall decent buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful robot vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have been a reject or returned item. Would not cover the floor Just kept going back and forth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    China

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    China quality china performance china materials china spy equipment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Roomba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week, I can't get it to connect.Clean the house

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue IRobotPWR

  • Rated 1 out of 5 stars

    Roomba

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to work efficiently going to buy another one

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue IRobotPWR

  • Rated 1 out of 5 stars

    Robot vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not clean properly i thought it will be good but no

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very horrible performace Not at all satisfied with the product

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Tradeoffs with Combo Vacuum/Mopping Roomba

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot Roomba Combo i5 is a combination robot vacuum and mop. It allows one device to replace potentially two which seems like a great idea. One issue I've had with using a separate robot vacuum and mop is that vacuuming and mopping about 1500 sqft of space can take a long time to complete on just the vacuuming step alone and as you'd like to mop after the floor is vacuumed, the only good times were either starting later at night or on a day where everyone would be out of the house for most of the morning and afternoon. As a result, mopping did not happen as often. The robot itself looks pretty similar to other Roombas. The finish on this one is a bit different, perhaps to convey it also has the mopping capabilities. Looks, build, and finish-wise, it seems the same as other offerings from iRobot - well built and robust. This one comes with the standard flat charging base, a vacuum only bin, and a vacuum and mop bin. Setup is pretty straightforward and after charging it up you're good to go for the first of several mapping runs. Technically, you can have it vacuum/mop and map at the same time but if you want a map so you can isolate specific rooms to be worked on independently, doing mapping runs will help speed things up. For this i5, took 4 runs to get a map. I did three mapping and one vacuum/mop which went surprisingly faster than when I'd done vacuuming with the i3. I'd later figure out that the robot seems to spend less time with the vacuum/mop attachment versus the vacuum-only one which apparently turns on some additional dirt seeking features in addition to being compatible with the base that can vacuum out the robot (you need to manually empty the vacuum/mop bin yourself). This being said I'm still on the bit on the fence on the simultaneously vacuum and mop action. The mop is positioned so that it is in the "back" and so the floor is mopped after the vacuum hits it. But my past experience is that especially when it's been 3-4 days since last vacuum (house with 3 young kids), the Roombas really need their normal deep clean pass to do a good job before you'd want to follow with a mop. This one isn't' any quieter than the i3 so I'm still constrained to only running it when people are well asleep or out of the house. Part of wanting to map is that by splitting my main floor into three rooms, I could setup cleaning that would ensure a particular room could be completed in a given period where the robots were free to roam. So, with the vacuum/mop combo, cleaning the entire first floor in one pass running starting later at night is feasible - no complaints about the noise. The downside is there are areas that don't get that clean due to the mop just dragging debris that didn't get vacuumed up around. The behavior after mapping still needs improvement - the Roomba still wants to do some "exploring" at the boundaries of room if there's no actual barrier where you drew a wall. If you let that happen and it opens up into a larger room, then it will actually just clean that larger room. So I'm still needing to make sure I put up the baby gate (which we already had in place anyway) to help keep the Roomba from wandering into the pantry area. Long term, I think we'll see if this one lasts. On the one hand, I can potentially run it more often so the mop/dirt issue may go away - though it still requires a lot of prep work to ensure legos and other small toys aren't getting vacuumed up or jammed in the rollers. Not being able to have the base auto vacuum it to clean it is also a minor annoyance though the need to refill the tray with water or cleaning solution means there would always be that manual interaction with the Roomba. The app does let you know when things are getting full/low so perhaps those with smaller areas to clean can get by with only needing to interact every 3rd or 4th run.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Navigation
    Tech Insider Network Member

    Rated 4 out of 5 stars

    NICE CLEANER - IROBOT ROOMBA COMBO

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been quite pleased with the performance and cleaning capability of the iRobot Roomba Combo i5 Robot Vacuum and Mop! This isn't the first robotic cleaner that I own, but it is the newest and has the added capability of MOPPING after vacuuming. First off, this machine is much heavier than the others that I own. It operates the same but this COMBO ROBOT device has a much better cell phone app than the others. It was simple to create a new account and setup the device with the app. The COMBO ROBOT was very responsive to the setup done on the app and has been easy to quickly start using and modify the schedule. The vacuuming is equal to and a bit better than my other devices. It is simple to change the setup of the device from vacuuming to mopping. The actual operation of the mopping is ok and does a "surface" cleaning but it is for LIGHT cleaning only. If the hard surface is a bit more dirty, then I think these robotic devices are not the right tool to use. The COMBO ROBOT was quick to learn the cleaning area and did a good job of cleaning the entire area with rare "repeats". This is a good improvement from earlier devices. Overall, I think the COMBO ROBOT does a good job for automated cleaning, but for mopping, you need to be present. I would recommend the COMBO ROBOT!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No working well, don't recommend, i return to the store

    No, I would not recommend this to a friend
  • Pros mentioned:
    Navigation
    Tech Insider Network Member

    Rated 4 out of 5 stars

    This Vacuum is Impressive, but not at first!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we first set up our Roomba Vacuum for the first 2 days we were not impressed. The vacuum seemed to have no rhyme or reason to how it was cleaning the house. We thought this was counterintuitive because the vacuum ran for almost 2 hours and just had sporadic coverage at best. We read that that the Robot was supposed to create a Smart Map, but it wasn’t until after the 3rd day did this map finally show up. Once the map was visible, we could define the different rooms as well as name each room. This was really starting to change the way we saw this. Once the Smart Map was created and all our rooms were set up, we started making favorites, such as kitchen, living room, dining room, bathroom etc... This means now we had the option to just send the vacuum on a cleaning mission for just the room we wanted cleaned! It also meant we could start setting schedules for certain days of the week and for specific rooms we wanted cleaned on that day. Honestly, this is one of the coolest gadgets I own right now. It’s truly the future. Performance seems good. I would say it gets about 95% of the debris on the floor within the room it is cleaning. The Roomba i5 does a great job going under our TV stand and end tables. This has always been a struggle to get all the dust under these pieces of furniture because they are low to the ground and have a very small opening which the vacuum just slides right under. The first time we saw this we knew this was a good decision to get this vacuum. The Roomba also does a great job around the edges of a room or furniture. It hugs the corner while methodically sweeping and sucking up debris. Watching it do its this you just can’t help thinking to yourself, this is Awesome! The vacuum also does a great job transitioning from hard floors to carpets. It lifts itself up when it must roll over something or if it gets stuck. One tip I would say is to make sure you lift all wires and cords off the floor in a room where you’re going to have this cleaning. In our experience we never had it suck up a cord, but it has pulled a wire or two and you’re always nervous when it happens that something will get damaged. So, we just prepare the room quickly and then send it on its cleaning mission. The Roomba has been doing a great job so far and its nice to walk around and see the floors clean pretty much all the time now. We have a dog so the floors get dirty quickly on a daily basis, but not anymore! Some Negatives: • After the vacuum has created the smart map, you would think it wouldn’t go beyond the boundaries of the map, well that’s at least what we thought. There were two rooms which had a lot of obstacles and wires, and when we were creating the map, we kept those doors closed to those rooms in hopes of not being able to include them in the cleaning routines. Well to our surprise, even though those rooms are not on the map, if the doors are left open when cleaning a nearby room, the Roomba did make its way into those rooms, and we had to pick up and place it back outside of the room. I was kind of let down by this, but it’s a simple fix to just keep those doors closed when the vacuum is nearby. • Mopping is one of those things that seems really cool when you’re watching the promotional videos by Roomba, but in practice I feel it’s more of a hassle than a benefit. To use the mopping feature, you must switch out the dirt bin with the combo bin after you have filled it up with water, and somehow put barriers around ANY area rugs you might have to stop it from going over the rug with the wet mop pad. Note: This is also what the app tells you to do. This to me is a HUGE failure. How are you supposed to stop the Roomba from going over all your area rugs? We have them in almost every room in the house. That means the mopping feature is useless to us. We just can’t use it and I feel that iRobot SHOULD warn people that “there is no way to prevent the Roomba from going on your area rugs with a dirty wet mop pad” somewhere on the box or in the first sentence of the description for the Combo models. So, if you buy this for the mop feature, I would give it 2 stars. To be honest it doesn’t even MOP well in our experience. We did see it go over some dusty areas and it didn’t really do that well, so we will be using it just for the Vacuum feature in which it does a great job. So I’m going to wrap this up by saying if your looking for something to automatically vacuum your living space to keep everything 95% clean while your tending to other matters, I say it does an AMAZING JOB and to give it a try. The technology of it mapping out your home is really cool and we think you’re going to love it…..Just have some patience for the first couple of days.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Stick with Roomba

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several robot vacuums, and for some reason, I also felt like I could find something equal to a Roomba without getting a Roomba. Don’t ask me why, and I’m finally convinced that Roomba is the first and best robot vacuum on the market. In terms of design, functionality, and useability, I’ve found that the Roomba is at the top of every list. Now throw in the iRobot mop combo and it’s kind of magical. Make sure you follow the initial setup instructions for registering, pairing, and syncing. Then you’re set to use one of the best executed functions on the Roomba, mapping. The other robot vacuums I’ve tried just can’t seem to get the mapping function right. The Roomba though, it learns your home’s layout and that’s especially important if you have carpet and hard floors since you have both the vacuum and mop in this Roomba. You can only create one map though, so keep that in mind. And then the best part, it cleans! It actually sucks stuff up! You know, not like some robot vacuums that just push stuff around the house. It reminds of the old I Love Lucy episode where, “It slices, it dices…”…except the Roomba actually works. I’m sold on Roomba and as someone who hates vacuuming and mopping even more, I will never go back.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Roomba does a wonderful job on both my wood floors and area rugs, even in the corners, and on the plushy, heavy shedding wool rug. The only reason I didn’t give her five stars is her dustbin is kind of small. But since she actually picks up the dust, unlike my previous robot vacuum, I’ll take it.

    I would recommend this to a friend
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