Customer Ratings & Reviews

Works well. Keeps the apartment clean (We run in 3 times a week). We use the combo bin with mop and it cleans our hard floors well.

It handles the pet hair well. Easy to clean and empty as the hair does get wrapped around the rollerz

Refuses to clean various areas and will go to charging station after a minute of "cleaning", mapping feature is overrated (if you miss a room, you have to make a new map from scratch). Makes a lot of noise and doesn't do a good job. The older models that didn't have these "new" map features were better - still noisy, but at least you can make them spot clean and they would actually go through your house multiple times rather than just once. Their customer service is also pretty unhelpful and getting help is hard. Honestly, stick with a better company!

I have read reviews of others and unclear given they seem to all complain about missed areas, uneven cleaning, the vacuum bin too small, frequent changing of said bin…yet they all give 4 or more stars. I gave it 2 stars but closer to three but deferred to the lower star rating. The unit takes about 25-40 minutes to get fully charged, so I consider that acceptable. Unacceptable is the minor leak not excessive and seems to get better. Vacuum is very good but due to the combo unit, the vacuum bin is very small so you have to change it frequently, I have a golden retriever, nuff said. Mopping is pretty good but is unforgiving if floor is not perfectly flat or even if it senses a slight uneven edge which it tends to mistake for a drop. So some areas will not get clean, I tried adjusting what I could and it got better almost but still misses the uneven drop area. You get everything you need to get started and solutions. You can also use generic solutions to save money, which is what I do. Buy it on sale and best suited to flat floors and areas that are not subjected to excess dust or pets.

This thing sucks for 600+$. I'd stay away from iRobot and its products. They never work. Smart maps are always a mess. I ask the roomba to clean one room, and it does the opposite. Selecting multiple rooms to clean never does the job. It even say the job is completed by just cleaning one room. This Roomba i7 is very confused. And the j5 cannot vacuum carpets that are higher than 1/4 inch. Which is confirmed by the Customer Support. How stupid are they? They just said the j5 can only vacuum floors and not carpets. Being j5's navigation based on a camera, it's been a year now, and it would still ask for a review when it sees a curtain in the room for the hundredth time. Spend your money elsewhere. I have been an iRobot Customer since 2018, with i7 being my first vacuum and now j5. Both have been garbage for the past 3 years. It has been nothing but a headache to me.

This robovac has been pretty disappointing. It constantly can’t get itself back to the base station and the battery needs to be recharged twice to completely clean my 2000 sq ft home. I’ve had to factory reset it several times because it can’t connect to my network. I have found that it’s smart clean mode (avoiding objects) seems to make it difficult for the robot to map my house. Once I turned that off the mapping worked better. However, this thing can never get to where it’s going without making several incorrect turns first. The actual suction is fair but not as strong as I would expect with how loud this product is while vacuuming.

It does a very good job sweeping the floor. We were impressed how well it sweeps and not at the same time!

The Roomba keeps my home clean!!! And spotless money well spent

Absolutly the best of the best robot floor sweepers. This is the 2nd one we have in our house

You spend more time tending to this things issues than manually vacuuming the house. This is simply a nice to have item to help around the house but cannot be relied on to do a great job. The mopping function simply drags a wet piece of fabric behind it to wet the floor and maybe pick up a spot or two.

Will not charge. When I tried to use the mop, it threw everything off. Hope they will give me a replacement. Had high hopes to let Roomba do the floors but I guess she thinks I should have to push a vacuum myself sadly

excellent choice, the most comfortable and practical to use, life was solved

Excahnged the Roomba 694 for the J5 simce the price dropped. After the first 2 cleaning sessions it has issues getting around, and getting off ghe home station. These issues include randonly thinking that it’s stuck on a cliff while its on a flat hardwood surface, and after undocking from the home station it thinks its stuck on the dock. Each time I move it to a new location like it asked, it gives me a dropoff detected error. Spent 2 hours trying to fix this, and still randomly stops in the middle of a job. Going to return this, and go back to the cheaper, simpler 694 that actually worked.

It works ok, but should have bought a better model.

This item did not work. When I tried to bring it back to the store for a refund I was told it exceeded the two week allotment they give for returns. Two weeks? That is the worst return policy I have ever heard. What if you bought it for someone as a gift? Now I have to take it up with the manufacturer, not an easy process. Will never shop at Best Buy again!

Terrible product. Returned after one day. Trouble shooting and guide was not helpful. Upgraded to the J9+ and returned it after two days. With huge $$$$ cost , you would think there would be weekend tech support.

Break after 1 week. I had to order replacements. Not a good deal

Last only for one month,it’s good until one month only