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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are pleased with the Roomba Combo i5+'s cleaning performance and ease of use. Many appreciate the convenience of the self-emptying feature and its ability to remove hair effectively. However, some customers have expressed concerns regarding its navigation capabilities, noise level, and mapping functionality. Additionally, a few users have reported connectivity issues with the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 568 reviews
  • Rated 5 out of 5 stars

    I5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and does a good job sweeping and mopping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! Intelligent and friendly to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m ver happy with this product Very recommend Good price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Learning curve

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still trying to acclimate it to our house. Hope it does better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product does wonders and makes household chores easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mi wife love the vacuum and the function for everything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken too soon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within the first 3 weeks of owning it and company is giving me the run around about fixing it under warranty

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5+. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my son and daughter in law

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not best. Always breaking down. Gets stuck all the time. And my floors don’t feel clean. Currently is broken down and tried fixing it thru the app directions. Will be returning

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review after I get it going.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for a birthday gift for my mother but I haven't had the time to help her set it up Need the geek squad !!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AI

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to program, takes long time to clean, slow to respond

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item , amazing customer service , very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works Great on all my surfaces in my home. thank uou

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! The self-emptying system is great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad at mopping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as it says, when it mops, leaves a lot of ugly lines on the floor

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5+. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is junk. It worked beautifully for a month and now it only recharges 30% of the time on its own.this is my second Roomba and I loved the original. I was just wanting a second one of my basement.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Shipping was huge problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t got anything yet. My friend is very happy with product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Much worse than earlier version

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 2 weeks and failed, also when working could not clean as good as cheaper earlier version

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5+. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Barely Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It barely works and I paid to much for an item that doesn't barely work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless, scam, do not buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely a waste of money. $378.86 machine that lasted 3 weeks and conveniently Best Buy's return policy is 14 days. Go in to GeekSquad to have it serviced since it's under manufacturer warranty. If Best Buy ships it I have to pay $60+ or they want me to sign up for their ridiculous "rewards" program for an additional $50 more so they can just do an in-house exchange. This piece of equipment was almost $400 on sale and $600 regular price, and you want an ADDITIONAL $50 so you can exchange it in store?!? What a SCAM. Going to be disputing this with my credit card now.

    No, I would not recommend this to a friend