Customer Ratings & Reviews

Refuses to clean various areas and will go to charging station after a minute of "cleaning", mapping feature is overrated (if you miss a room, you have to make a new map from scratch). Makes a lot of noise and doesn't do a good job. The older models that didn't have these "new" map features were better - still noisy, but at least you can make them spot clean and they would actually go through your house multiple times rather than just once. Their customer service is also pretty unhelpful and getting help is hard. Honestly, stick with a better company!

This thing sucks for 600+$. I'd stay away from iRobot and its products. They never work. Smart maps are always a mess. I ask the roomba to clean one room, and it does the opposite. Selecting multiple rooms to clean never does the job. It even say the job is completed by just cleaning one room. This Roomba i7 is very confused. And the j5 cannot vacuum carpets that are higher than 1/4 inch. Which is confirmed by the Customer Support. How stupid are they? They just said the j5 can only vacuum floors and not carpets. Being j5's navigation based on a camera, it's been a year now, and it would still ask for a review when it sees a curtain in the room for the hundredth time. Spend your money elsewhere. I have been an iRobot Customer since 2018, with i7 being my first vacuum and now j5. Both have been garbage for the past 3 years. It has been nothing but a headache to me.

Excahnged the Roomba 694 for the J5 simce the price dropped. After the first 2 cleaning sessions it has issues getting around, and getting off ghe home station. These issues include randonly thinking that it’s stuck on a cliff while its on a flat hardwood surface, and after undocking from the home station it thinks its stuck on the dock. Each time I move it to a new location like it asked, it gives me a dropoff detected error. Spent 2 hours trying to fix this, and still randomly stops in the middle of a job. Going to return this, and go back to the cheaper, simpler 694 that actually worked.

The Roomba keeps my home clean!!! And spotless money well spent

Absolutly the best of the best robot floor sweepers. This is the 2nd one we have in our house

You spend more time tending to this things issues than manually vacuuming the house. This is simply a nice to have item to help around the house but cannot be relied on to do a great job. The mopping function simply drags a wet piece of fabric behind it to wet the floor and maybe pick up a spot or two.

Will not charge. When I tried to use the mop, it threw everything off. Hope they will give me a replacement. Had high hopes to let Roomba do the floors but I guess she thinks I should have to push a vacuum myself sadly

excellent choice, the most comfortable and practical to use, life was solved

It works ok, but should have bought a better model.

This item did not work. When I tried to bring it back to the store for a refund I was told it exceeded the two week allotment they give for returns. Two weeks? That is the worst return policy I have ever heard. What if you bought it for someone as a gift? Now I have to take it up with the manufacturer, not an easy process. Will never shop at Best Buy again!

Terrible product. Returned after one day. Trouble shooting and guide was not helpful. Upgraded to the J9+ and returned it after two days. With huge $$$$ cost , you would think there would be weekend tech support.

Break after 1 week. I had to order replacements. Not a good deal

Last only for one month,it’s good until one month only