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Customer reviews

Rating 4.1 out of 5 stars with 416 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers praise the product's strong cleaning performance, particularly its effective mopping function, along with its ease of use and improved mapping capabilities. They also highlight its robust battery life, powerful suction, and ability to avoid obstacles. However, some users note that the smart mapping isn't always perfect and have experienced occasional charging issues. Additionally, the dustbin size is considered small by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 416 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time saver- cleaner home without any effort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, love it, love it! Cleans the hardwood floors very well throughout the home. Have mapped the dining room and kitchen tables and chairs so it does not get trapped under the tables bumping into all the chairs. I would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth investing in, time saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made life so much simpler, and cleaner, lol. I love being able to set up cleanings for when I leave the house. The mop and vac function has worked better than I had thought it might, and the bin holds a good amount of debris. It has been easy to use and clean. Set was easy. I have had this now for a year and still love it.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Hardly a vacuum - and not a mop.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you tell me if I made any obvious writing errors in the following? Review: The last time my wife was this cranky, she was giving birth. ***QUALITY:*** The quality of the components seems above-average. It's decently heavy and has a cool fabric ring (what they call Woven Neutral). The material (especially on the top) is more than just cheap thin plastic. The wheels, gears and brushes seem solid. ***LOOK:*** The look of the i5 is great - until you use it. Roomba should _not_ have gone with shiny front plastic. Want to see your cool new toy immediately dusty from the things it runs into? iRobot has you covered! ***SETUP:*** This was frustrating. The cards included should have been an afterthought; the app should have been able to immediately find the device. It couldn't. First I had to log in but - what's that? You don't have an account? Gotta make one! What's that? You have to agree to policies you probably aren't going to read? Yes. You can't use this without giving it internet access. You can't use it without WiFi - and even then, YOU CAN'T USE IT: Getting the mop module running requires ACTIVATION - and even then, you have to wait UP TO 24 HOURS TO GET A FIRMWARE UPDATE BEFORE IT WORKS - ARE YOU KIDDING ME!? We don't have slow internet. iRobot makes you WAIT for a firmware to COME DOWN FROM THE HEAVENS before updating it. I'm not joking: you can't just request it from a server and go. The time is variable "between 15 minutes AND 24 HOURS". 😐 My wife tried multiple suggestions from online to get it going but it just wouldn't. The only thing the app told us was "firmware requested." So,... ***MOPPING:*** Anything which calls itself a thing but requires an update to use straight from the box is not that thing. Anything which will take UP TO 24 HOURS TO USE is not that thing. And going based on how this is designed, it's not that thing anyway. There isn't enough weight, tank capacity, nor saturation ability for this to be considered a mop. You should really only call this thing a "mop" in the same way a having a damp rag strapped to a toddler can be. ***"VACUUMING":*** This thing isn't actually a vacuum, either. Squishing gears together to pull crumbs in is not vacuuming. This sounds like a nit but it isn't: the Roomba doesn't have what it takes to clean floor mats and rugs. And on hard surfaces, good luck; the little whipper brush flings crumbs everywhere. ***OBJECT SENSING:***Not good. It shouldn't have to run into and get hung up on every single thing to map the room - but it does. And when it does, it can easily miss spots. ***BATTERY:*** If you have an area larger than 600 sq. ft., this isn't going to be a fast enough way to clean, especially since two passes is really ideal (given it's poor performance). This means... ***CONVENIENCE:*** You aren't saving any headache because your kids and pets will likely get in the way far before it's done - or you'll have to hear it working through the night as it returns to it's base station to charge before going out again. The setup takes enough time and frustration to counteract any efficiency gains you may have made by "automating" your cleaning. ***CONCLUSION:*** My experience with this device has been low-quality. I can not recommend it at anywhere close to retail, and the design decisions really don't make sense, hardware nor software.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great unit. Happy I got it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Even tho I am not tech savvy at all it was easy to set up and use it. It does a very good job. Glad I got it threw Best Buy because I have the warranty and I know they always help when in need.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    All the right features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not had a roomba simce the early days of the brand, and wow, the upgrades that have happened since then are noticeable and outstanding, this models ability to map and learn your space and avoid objects(in our house its mostly shoes and cables) is something you didnt know you needed until you had it. On the cleanliness side of things I 100% wish I would have gotten the bin that it could self empty into as I often get notifications crying out "my bin is full :'( ", mind you, there is settings which can ignore a full bin and just continue on. Our floors are a healthy mix of low pile carpet and vinyl flooring, when the combo bin is installed it does a great job adhering to the [No Mop Zone], and when the vacuum bin is in, it does a great job vacuuming, truly! If youre reading this and are unsure if how well this lil bot sucks up dirt, trust this random persons review, it suck, it sucks very well, so many dust bunnies, hair and sand have been eliminated from our floors! As a last little note, the lines it produces on carpet specifically are *chefs kiss* you always know when your little roomba did its thing!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba i5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the iRobot Roomba i5 combo. Seriously, it's been a game-changer for me. First off, the woven neutral design fits right in with my home decor, which is a big plus. Let's talk cleaning power. This thing is a beast. It zips around furniture like a champ and tackles every kind of floor without breaking a sweat. And the suction? It's like a mini tornado sucking up every speck of dirt in its path. But here's the real kicker – the mop feature. I never thought I'd see the day when a robot could both vacuum and mop, but here we are. With just a quick switch, it goes from vacuuming to mopping, leaving my floors looking spotless without me lifting a finger. And don't get me started on the app. Being able to schedule cleanings from my phone or just telling Alexa to start the Roomba? It's like living in the future, I tell you. Maintenance-wise, it's a breeze. Just a little bit of upkeep now and then, and it's good to go. Bottom line: If you're tired of spending hours cleaning, do yourself a favor and get the Roomba i5 combo. It's seriously worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Good Vacuum but Doesnt Stay Charged long

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a roomba for my upstairs. Thought this would be a good one. Iisue...Doesn't seem to stay charged long. And it doesn't recognize to return to the base for a re-charge. Otherwise seems to vacuum well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Does the job pretty well

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job, can be a little finicky about getting started. As long as nothing gets in its way it usually does a good job cleaning. Was much more reliable once we set the scheduled cleans rather than remote starting it ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure how much I’d use a robot vacuum at first, but it has completely exceeded my expectations. This little machine has taken a daily chore off my plate and does a surprisingly thorough job. The suction power is great—it picks up everything from pet hair to crumbs with no problem. I especially love how it maps out the room and navigates around furniture smoothly without constantly bumping into things. It even knows to return to its charging station when it’s low on battery.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello RubenR, thank you for taking the time to share your feedback about the Roomba Combo I5. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot Roomba Combo j5+ is a solid choice if you want a hands-free way to keep your floors clean. It vacuums and mops, dodges obstacles like cords and pet messes, and lets you customize cleaning schedules through the app. It’s great for picking up pet hair and dirt, though the mopping feature could be better—it doesn’t automatically detect carpets, so you’ll need to set no-mop zones. It’s a little loud when emptying its bin, but overall, it’s a reliable helper for keeping your home tidy with minimal effort.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Thank you for taking the time to share your feedback about the Roomba Combo j5. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 4 out of 5 stars

    Must buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this system. I don’t know how anyone can function without it if you have pets ! Maintains all day while I’m at work

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    J5 is great!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have an e6...this is a nice upgrade with the mapping and mop features. Very pleased with the performance for the price. Will continue to support Roomba products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robot vacuum

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot is an excellent option for those who want to start and want to test how it will change their life in terms of organization and cleaning of the house. It has excellent capabilities and power to keep your house free of pet hair and help make household chores much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great little Clanker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job sweeping. An ok job mopping. and a great job vacuuming.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello ChadS, thank you for letting us know about your experience. We're happy to hear your excitement for our products! IRobotPWR

  • Rated 5 out of 5 stars

    Love Roombas!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Seems to have a pretty strong suction… I haven’t used the mopping component yet, but I’m very pleased with the vacuum.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Falls Short for Large Homes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Roomba Combo j5 for my home, but it’s disappointing for larger spaces. It vacuums small debris and pet hair decently on hard floors and does light mopping. The app is simple to use. However, the smart mapping is unreliable—LiDAR struggles to read my floor plan, causing incorrect mapping and frequent stops. It misses areas, gets stuck, and manual bin-emptying is annoying. It might work for smaller homes, but the machine isn’t smart enough for big layouts. I’d recommend a more advanced model for larger houses.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the combo container, the water leaks and is used quickly. I have to refill it before each use if i want some ofnthe floors vacuumed/mopped. I wish I would have just paid more for the higher end combo, as I have it on our second story and it works percectly. My husband has even remarked about the difference in cleaning between this model and the higher end.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little to set up, but vacuums and mops great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Really good vacuum.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum does a great a great job at cleaning and mopping the floor. Only thing to remember is to clean the bottom of the machine regularly so dust doesn't obstruct the bin. Also remember to use the cloth that comes along with it for mopping. Make sure not to have any carpet on the floor as the vacuum can get stuck on them.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, we are happy you love our products! Please know that we are driven to continually improve our products to help you do more, every day. IRobotPWR

  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best invention. It maps our house perfectly and vacums great and mops. Makes cleaning so much easier.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Thank you for taking the time to share your feedback about the Roomba Combo j5. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR